Onlia Reviews 3,518

When the takeover happened we heard nothing about my wife's policy, received no pink slips, no renewal and no money was charged since November, they requested new photos of the vehicle and a no loss letter, we never drove this car the whole time we were in this limbo trying to figure out what happened, eventually we just got new insurance this month and never bothered to renew with Onlia, suddenly they didn't need the pictures of the vehicle anymore and they're charging us 4 months of backpay on insurance we never actually received for 4 months, will never use Onlia again, I'd recommend you stay far away, they're probably losing all their customers because they sent themselves down into the toilet and are trying to strong arm anyone they can into paying 2 grand. Absolute scam of a company.

Extremely disappointed with Onlia. My car insurance premium more than doubled with no claims, no tickets, and no changes to my profile. This isn’t the first time they’ve drastically increased my rate without explanation. It’s completely unlivable and unjustified. I will not be renewing and cannot recommend them to anyone looking for reliable or fair insurance service.

its very easy and fast and very reasonable

Onlia is dog poo. I’d only say one good thing is when the company actually started they were solid or weren’t bad. Now, I don’t know whose smart idea was it to remove the app they had. It was useful and pretty neat for the user to make easy fast payments and other things. They removed human customer service on the website only AI 24/7, the website had a redesign, the first website was good useful and easy to use the current one is such a negative 180 to what was prior. If you bother to email them now, takes so many days at times they won’t even respond to you at all. You have to try a 2nd-3rd attempt, even then that customer service feeling is off. I don’t think this company will be around much longer imo.

In Jan 2025, I submitted a ticket via their web portal to change my banking information and my home address. An entire month passed with no response.

In Feb 2025, the withdrawal came out of my old bank account and was rejected for NSF 3 times because I had switched banks. I had to pay $140 in NSF fees to my bank. I called Onlia to figure it out and ended up waiting 3 hours on hold. When I finally got through to someone, I gave them my bank account and address info. I asked if they would try to pull Feb 2025 payment from the new account. They said they would in the next couple of days, and the regular payments would happen as scheduled.

In Mar 2025, I was instead charged 2 months worth of withdrawals. And they WERE CHARGED TO THE WRONG BANK. The account went 200 overdrawn and I was again charged an NSF fee. I've now paid $200 in NSF fees because of this.

I am now on hold (on hour 2 and counting) TRYING TO CHANGE MY DAMNED BANKING INFORMATION for the THIRD MONTH IN A ROW.

DO NOT USE ONLIA.

Client service Kumesh tried very hard and he did great, BUT waiting for 90 minutes to talk to someone, AND the stressful process afterward will make me leave Onlia as soon as I find the time to review my coverages.
MIchel & Tinglian

Really fed up from the company. No response of emails or the request raised on application.
Ticket no. : 516552313
Please help me cancelling my policy with this company and issuing me refund.

I wrote a review here before and asked me to send an email asking including 'Trustpilot review' in the subject of email. I did that and still no response after more than 2 days. I have been a customer of 3 years with Aha, which was taken oevr by Onlia. Now I was force
take a new insurance with different company as i am not able to get in touch with them and these people are still charging me for old policy. I can't imagine how hard it would be reach someone, if it's an emergency. Especially, the insurance provider who have to deal with emergencies all the time.

I am not even sure what to do at this point. Totally lost, loosing money each month and dealing with this company is a nightmare.

Quick, easy great price

i need to cancel my policy i sent them an email 3 month before, but still I didn't receive any reply, please contact me

Easy to sign up and get a quote. Kind of tricky setting up a new account. Price I was quoted changed on me by a dollar or two. But not bad.

I have been trying to get a hold of a live person since January to speak in regards to my policy. I sit on hold for at least an hour then get hung up on. Ive email support multiple times and nobody calls me back. I have called and emailed support again today! I am now fed up and want my policy canceled and need to be called back IMMEDIATELY

Typically when an Insurance Broker changes its Insurance Suppliers, it'd also move its customers to the new Insurance Supplier/Provider to ensure there is no disruption of coverage for the client. (1) HOWEVER, Onlia simply cancelled my HOME policy!!!

(2) I made more than 3 calls "and" I sent online messages about my remaining policies, NO ANSWER from onlia. once I called at 4:02pm on a weekday (Easter Day Light Time, waited for 20+ minutes, finally got an agent, then the agent cut me off. I called back, the IVR says sorry, Onlia is closed, it wasn't even 5pm yet!)

(3) Per above, I sent messages to have my reaminig 2x auto-policies to be cancelled, but no response from Onlia, and Onlia continues to charge my credit card. I'm now seriously considering the small claims court or the Ontario Better Business Bureau.

p.s. Onlia simply responded and says my policies are still Active!!!! Come on, you cancelled my Home Insurance - you can't even properly read your own system?

Onlia is an awful business. You will never get a live agent and the ones who do, work from home and are unprofessional. They keep withdrawling from my account even though I’ve cancelled since last November. I recommend contacting your bank and taking the necessary steps to place a complaint with the credit bureau.

They work via email for claims and complaints

You should renew my insurance automatically.

once I got a hold of someone support was great. Bit I tp wait a very long time pon the line and the chat isn't working.

Onlia has changed most of their policies and terms, were they used to be efficient and helpful, they are now extremely slow and put as many impediments as they can to your loss and their gain. Their way of dealing with customers is to keep you waiting on the phone until you give up.I switched auto insurance and are paying 80$ less a month for more coverage

I rarely write reviews, but I’m so frustrated with the appalling service I’ve received from ONLIA INSURANCE that I feel compelled to share my experience.

I initially used a broker to get my car insurance through ONLIA, and while it took a bit longer than expected, I finally got my policy. However, what followed has been nothing short of a nightmare. I was clearly told that a certain amount would be deducted from my account each month, but for months now, I’ve been seeing a higher amount deducted without any explanation.

I’ve been trying to reach their customer service since September 2024, but all I get is an endless loop of automated answering machines, no matter how long I wait on the line. I’ve spent hours on hold, with no resolution. I’m currently still on hold as I type this, and it’s just the same robotic messages over and over.

This level of unresponsiveness is unacceptable. I’m frustrated, confused, and frankly, ready to take my business elsewhere. At this point, I feel completely disregarded as a customer, and it’s incredibly disheartening.

Avoid ONLIA INSURANCE if you want peace of mind and actual support.