Online Breast Pump Rental and Purchase Reviews 71

TrustScore 3.5 out of 5

3.5

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See what reviewers are saying

Rated 2 out of 5 stars

I ordered a Medihoney gel and expected delivery within next 24-72 hours as mentioned on the site. After 5 days I received a message that there are no pumps available for rent... But I hadn't ordered a... See more

Rated 5 out of 5 stars

Excellent service! So glad I found this place online. They made me feel like I wasn’t alone on my breastfeeding journey. I highly recommend Online Breast Pump Rentals to any breastfeeding/pumping mom!... See more

Rated 5 out of 5 stars

They were very quick to respond to my text and answer all my questions. Their pharmacy is open 24/7 in the hospital so it's very convenient to pick up and return the rental equipment at your convenien... See more

Rated 1 out of 5 stars

I paid everything online including $20 delivery fee. The person who delivered asked me to pay again, when I said I paid everything online, he left with bad attitude. (Well, he came back after 5-10 m... See more

Company details

  1. Medical Supply Store
  2. Pharmacy

Written by the company

Our mission is to make it easier for parents across the greater Toronto area to obtain essential lactation supplies and rental breast pumps. We home deliver rental breast pumps across GTA and parts of Ontario. We provide authorized Medela rental breast pumps as well as new Medela breast pumps and lactation supplies for parents in the greater Toronto area. We pride ourselves on our stellar service and care for each parent and baby. Please don't hesitate to reach out to us if you have any questions.


Contact info

3.5

Average

TrustScore 3.5 out of 5

71 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Exactly I ordered

Exactly I ordered; sterile, intact, on time! Would recommend 👍

April 22, 2021
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Reply from Online Breast Pump Rental and Purchase

Thank you for your review!

Rated 5 out of 5 stars

Delivery was very fast

Delivery was very fast. Just wish they would sell Medela Symphony parts in separate pieces in addition to purchasing the entire set.

April 18, 2021
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Reply from Online Breast Pump Rental and Purchase

Thanks for your review. If you get a moment are you able to email me which parts you were looking at purchasing separately. Our email is support@onlinebreastpumprental.com. Your feedback would be really appreciated.

Rated 5 out of 5 stars

Great

Great service

April 6, 2021
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Reply from Online Breast Pump Rental and Purchase

Thank you for your review! We really do appreciate your feedback.

Rated 5 out of 5 stars

Norma was very helpful and responsive…

Norma was very helpful and responsive which is greatly appreciated, especially for a desperate mom with milk supply issues. I made my order on new years eve and was eager to have the pump in hand. Even though it was a holiday on new years day, Norma responded to my text and let me know I could pick up the pump when the pharmacy opened the next day. When I got home and used the pump I was using the functions incorrectly and Norma called me as soon as I texted her. She sent me you tube videos that helped me learn to use the pump properly. Thank you Norma!

January 3, 2021
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Reply from Online Breast Pump Rental and Purchase

Wow! Thank you for writing this review! Norma will be so happy to read this. She always does her best for each customer. Our team loves helping moms and babies and is truly passionate about taking care of each customer. We are so happy that you were able to get the help you needed. Wishing you and your family a very Happy New Year!

Shruti(manager OBPR)

Rated 5 out of 5 stars

Great service!

The pump arrived quickly which was a massive help and I really appreciated the way I was given some tips and video links to better understand the machine, she found a way to help even in a time when we can't get to close, so I still felt safe and socially distanced. Thank you!

December 27, 2020
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Reply from Online Breast Pump Rental and Purchase

Thank you for taking the time to review our service Caterina! Our team feels great to hear that their efforts are recognized and appreciated! Happy to be of help! Wishing you and baby and your family a happy holiday season.

Rated 5 out of 5 stars

Amazing service & pump

Amazing service! After some sudden nursing troubles I had to find a pump quickly to protect my supply. I was able to get the pump the same day! Moreover I forgot to add an item to my cart and they fixed my mistake without impunity! When I got the pump I forgot to hook something up properly and they walked me through it. They were incredibly responsive and very timely, especially when time is of the essence! The pump has been lifesaving and works like a dream. I will never buy another pump in my life after using this one. It saved my supply.

December 20, 2020
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Reply from Online Breast Pump Rental and Purchase

Thank you so much. We are so happy to hear that you loved using the symphony pump and that we were able to help you with your supply and with troubleshooting. This review really made our day! Our team is passionate about helping moms and we feel great when the efforts put in are appreciated. Wishing you wonderful holidays!

Rated 5 out of 5 stars

Very Happy with the Service

Breast pump arrived same day, and the associate who dropped it off was friendly, empathetic and helpful.

December 10, 2020
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Reply from Online Breast Pump Rental and Purchase

Thank you so much! Our team loved reading your review. Thanks for the feedback on our service. Please let us know if there is anything we could help with.

Rated 5 out of 5 stars

Great service and amazing delivery driver

Yasmin who delivered the pump was fantastic. She was in and out super quick but made sure to send me all the resources I needed to get the pump going. She also called when I had made a mistake with my order and got it sorted before driving in the way here

October 5, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Kathleen, thank you so much for the stellar review! Yasmin and our team team strives to make the experience for all our customers to be the best that we possibly can. Our goal is to make your "pumping" journey as successful as possible. Our partner lactation consultants also provide free ohip covered one on one e-visits on pumping and breastfeeding. We are a local business and most people find us through word of mouth and your review means a lot. Thanking you!

Rated 4 out of 5 stars

After renting pump

After renting pump, I did not hear anything about the delivery. I had to contact them to follow up. Pump delivered later that day. Good service overall!

August 17, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Thanks for your feedback. We have addressed your comment with our team and always strive to be the leader in service and follows up in our field. We appreciate your feedback.

Rated 5 out of 5 stars

good product and easy to use

July 8, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Excellent! we are so glad that you are finding the Symphony rental breast pump useful.
Thank you for taking the time to review our service.

Shruti (manager)

Rated 5 out of 5 stars

Excellent service

Excellent service.
I called the customer service line before I ordered the pump because I had some questions and the lady who I spoke to was amazing. I am a first time mom and I had a lot questions. She was kind and and made me feel at ease.

June 19, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Wow, Yasmin was thrilled to hear about your feedback. Our first priority always is making sure parents are educated and helped. Happy to hear such positive comments. Wishing you all the best!

Shruti (manager)

Rated 5 out of 5 stars

Impressive service

Jasmin is very friendly. She called me 30 minutes before to check if I’m available to receive the pump. It was delivered on time and in good condition.

June 11, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Thank you for taking the time to write this review! We are committed to making the effort of renting a breast pump easy! Your review makes us feel great!

Rated 5 out of 5 stars

great service; hassle-free pump...

I’m very pleased with the prompt service and delivery of the Medela rental. I needed a breast pump, as the one I had originally purchased was defective, and having it delivered right to my front door the very next day was super convenient. The pump expresses milk quickly and efficiently, and the suction settings work very well too. Customer service is great, as I was able to contact them immediately when I had questions. I highly recommend this service to new moms, who want a hassle-free breast pump, even before deciding whether or not to purchase one.

May 25, 2020
Unprompted review
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Reply from Online Breast Pump Rental and Purchase

Thank you! Our team is so happy to read your reviews and feedback. Appreciate the time you took out!

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