Onlinecarparts - Great Britain Reviews 

2,482
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers had a great experience with this company. Customers frequently express high satisfaction with the very affordable pricing options and the impressive selection of reliable automotive components offered online. Consumers find that placing a new order is remarkably quick and simple, while also noting that products arrive securely packaged and fit their vehicles perfectly. Some reviewers were not happy with delivery times, pointing out that shipments can occasionally take over a week to arrive or face unexpected dispatch delays. Additionally, a few people mentioned experiencing real frustrations with receiving incorrect parts and facing difficult communication when trying to process returns.

What people talk about most

Delivery service

People report ambiguous experiences with delivery_service, as opinions on shipping times are highly divided.... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly and fit... See more

Price

Reviewers highlight positive aspects of price, noting that options are competitive and often much cheaper... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in consumer satisfaction.... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-priced, as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I didn't realise bit was auto doc as I probably wouldn't have bought it as last time from autodoc took a long time for delivery over a week but I was pleasantly surprised when it was delivered the fol... See more

Company replied

Rated 5 out of 5 stars

Highly recommend, great prices. Although parts came from Autodoc, they were so much cheaper than Auto doc’s website! Fast delivery, as described and well packaged! Will definitely be using them again... See more

Company replied

Rated 5 out of 5 stars

Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job. Delivery was ok, but I learned that despatched doe... See more

Company replied

Rated 5 out of 5 stars

Wow what brilliant service needed a egr valve.with cooler for vw crafter beat all the motor factors hands down super efficient. Well packaged.will definitely be ordering all my motor parts from this c... See more

Company replied



Company details

  1. Vehicles & Transportation

Information provided by various external sources

Onlinecarparts.co.uk is an online store of all widespread and rare car parts. Be sure that on the site onlinecarparts.co.uk you buy the most qualitative car parts of well-known car parts makers. Our partners and supplies are such car parts makers, as Bosch, Beru, Sachs, Luk, Hella, Valeo, Febi Bilstein, TRW, Ate, K&N, Metzger, and many others. On the site onlinecarparts.co.uk it is very easy to find all car parts that are in stock. Even inexperienced car owners will be able to find necessary car part and order it.


Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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4.2

All reviews

(2,482)

242 reviews in the last 12 months

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Rated 5 out of 5 stars

Good good evening

Good good evening

May 21, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear customer,
Thank you for your positive rating 🌟 We’re happy to know that you’re pleased with your purchase and our service. May every journey be safe and comfortable 🚗💨
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

prompt delivery part was as i expected …

prompt delivery part was as i expected not used yet

May 19, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team

Rated 1 out of 5 stars

Boot strut still hasn’t been dispatched

I ordered a boot strut for my car 08/05/26 however as of today (18/05/26) it still has not been dispatched to me. Strut was showing as in stock when I ordered it so I’m not sure what the issue is. Total lack of communication for the company to inform me what is going on. I would avoid ordering from here if you can help it.

May 18, 2026
Unprompted review
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Chris!
Thank you for your review. We sincerely regret the delay in processing your order — we understand how important timely assembly is.
Our quality control manager will check your case and contact you.
You can always contact us at trust@onlinecarparts.co.uk if you have any questions.
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Replacement starter motor…

Ordering a replacement starter motor was problem free. Site was easy to navigate. Price was better than expected. New motor fitted and does the job.
Delivery was ok, but I learned that despatched does not mean that it's on its way, as it was 2 days before the courier collected it. Overall I'm very pleased and will use them again.

May 18, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Mrs Linda Hornsey!
Thank you very much for your kind words🌟.
We will continue to delight you with high-quality service.
Best regards,
Onlinecarparts Team🚗💨

Rated 5 out of 5 stars

Excellent price and quality good…

Excellent price and quality good delivery ,delivery box was a bit on the larger side but arrived safe Thank you will use again .

May 18, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Wil !🌟
Thank you for your feedback.
Have a nice day!
Best regards, Onlinecarparts Team🚙💨

Rated 5 out of 5 stars

It’s a great service

I find that product which I wanted at the best price. To make the order on the site was easy and fast. Delivery service also was great, in 2 working days arrived my ordered product from Germany

May 17, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Seamless transaction at very good price…

Seamless transaction at very good price 👍👍

May 13, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 💬 It’s important to us that every order is a positive experience for our customers✨🚗
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Excellent service at really competitive prices

All the parts I ordered were brand new and cheaper than many used parts I was quoted. The online chat made sure I was ordering the correct parts for my vehicle and all items were delivered within 2 days. Highly recommend

May 12, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Excellent Service

Genuine parts, excellent service with prompt delivery.

May 14, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hi!
Thank you for your feedback 😊 We’re glad you’re happy with your order and our service 🚙📦We look forward to your next visit!
Best regards,
Onlinecarparts Team

Rated 5 out of 5 stars

Excellent company based in Germany

Excellent company based in Germany. I ordered Astra vvt dephasers, timing belt kit etc via registration number and everything was spot on. They take 2 days to process and 4 days delivery. They don't work Saturdays and Sundays. A bank holiday Monday in the uk is not necessarily a bank holiday in Germany. The company are linked to Autodoc. Delivery was by evri. I did 30 years in the motor trade and its been known for a long time that German parts are the best. With the choice they give you don't have to go expensive. Google research cheaper makes but somewhere just off cheap is where I would advise. A lot of the makes offered are good. Hope that helps.

May 1, 2026
Unprompted review
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Reply from Onlinecarparts - Great Britain

Hello Stephen!
Thank you for your kind feedback and for taking the time to share your experience with us. ✨We’re delighted to hear that you enjoyed working with us and that you’re satisfied with our service.
Wishing you safe and happy travels on the road!
Best regards,
Onlinecarparts Team🔧

Rated 5 out of 5 stars

Quality well priced parts

Quality well priced parts, vehicle variant and year easily identified. Prompt dispatch.

May 12, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thanks for your wonderful feedback 🙌 Your opinion means a lot to us, and we’re happy to hear that your order met your expectations 📦✅
Best regards, Onlinecarparts Team

Rated 4 out of 5 stars

would of been 5 but derlivery was late…

would of been 5 but derlivery was late but that was down to evri always the same with them

May 11, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Mark!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
Onlinecarparts Team🚙💨

Rated 5 out of 5 stars

A brilliant service and knowledgeable…

A brilliant service and knowledgeable staff . My questions were answered properly . After the order it was arrived in no time . Deal with them in confidence

May 7, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello, dear customer!
Thanks for the high rating 💪 It’s important to us that every purchase is fast, convenient, and smooth 🚗💨📦
Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

Good service just delivery little longer

Good service overall. Delivery wasn’t the quickest—I waited about a week for the parts. If you need something urgently, it’s better to go to a local shop. However, if you can wait, I would use this shop again as they offer a wide selection of parts at good prices.

May 4, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Greetings!
Thanks for your feedback 🙌 We’re happy that the delivery and product quality met your expectations. 🚚✅ We look forward to helping you again in the future!
Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

Quick and Easy to order and payment…

Quick and Easy to order and payment system soon got a confirmation email and was delivered to me within days great service and no issues or complaints from me very happy and will use this service again in the future

May 6, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thanks for your feedback 💬 Your opinion is important to us, and we’re glad that we could provide you with the right car parts 🔧📦✨
Best regards, Onlinecarparts Team

Rated 3 out of 5 stars

The original purchase price looked…

The original purchase price looked favourable,@£11.odd.
But all the add ons made it more expensive! Ended up paying you £23.odd. But after filling in your order form and all the faffing about, I couldn’t be bothered to cancel the order and go through it all again online.
I could have purchased the item for half the price!!! Lesson learned. 😩

April 29, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Dear Mr. TJH.!
We are sorry to know that you left unsatisfied with the purchase.
When placing an order, you can see the total cost including shipping and tax to help you make a purchasing decision.
Shipping information is also available on the website itself:
https://www.onlinecarparts.co.uk/shipping.html
We truly value your input on how we can further improve your experience, so we’d be grateful if you could share your thoughts.
Your feedback helps us grow!
Best regards,
Onlinecarparts team

Rated 5 out of 5 stars

The website is easy to navigate

The website is easy to navigate, all the prices are clear and very reasonable.
Communication is excellent.

April 17, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello!
Thank you for your feedback 😊 We’re glad that you’re happy with your order. We're always ready to help you pick the right parts 🧭🔧
Best regards, Onlinecarparts Team

Rated 5 out of 5 stars

Excellent service and great prices

Excellent service and great prices, certainly would use again in the near future.. Only prob is that it still comes up with a previous car with my reg - changed 2 years ago but this has happend on acouple of other sites

April 15, 2026
Onlinecarparts - Great Britain logo

Reply from Onlinecarparts - Great Britain

Hello Steve!🌟
Thank you for your feedback.
Have a nice day!
Best regards,
Onlinecarparts Team🚙💨

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