Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more
Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more
Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Contact info
United Kingdom
- 0800 9705 705
- info@onlinecarpets.co.uk
- onlinecarpets.co.uk
4.7
Excellent
6K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent from start to finish even…
Excellent from start to finish even delivery driver 5 stars and will be back for more soon thank you
April 1, 2026
Unprompted review
A great choice of flooring to choose…
A great choice of flooring to choose from. Easy to use website and order. The vinyl roll I got is of good quality for a great price. Easy to lay and looks lovely in my kitchen. Fast delivery. I would definitely recommend.
April 1, 2026
Unprompted review
At the moment I’m incredibly…
After a problem with the delivery of the carpets I raised the issue promptly and they did investigate and come to an amicable agreement so this was good ,yet to fit the carpet as I had to cancel the fitter due to the issue but hopefully will be as advertised when fitted thankyou
April 23, 2026
Unprompted review
Reply from Online Carpets
Hello Hereiam.
Thank you for taking the time to leave a review following your delivery. We’re sorry to hear that you’re unhappy with your experience.
While issues can occasionally occur, we’re able to arrange collections and replacements provided items remain unaltered. Due to routing, this can sometimes take a little longer, but we typically aim to resolve matters within around 3 working days.
We advise customers not to book a fitting until the order has been received and checked, to ensure everything is correct beforehand.
We’d really like the opportunity to look into this further, so we’ve requested some additional information from you. Once received, a member of our team will be in touch directly.
Kind regards,
Joanne.
Excellent service
Excellent service - I needed to match existing laminate floor - samples ordered arrived within 48hrs - perfect match - flooring ordered & delivered in 5 days with specialist delivery firm.
Will definitely use again!
March 28, 2026
Unprompted review
Website showed what was in stock which…
Website showed what was in stock which was helpful. Delivery was quick and we were given 3 possible delivery days. The delivery company emailed us the day before to confirm they would come and gave a window of delivery time, My only complaint would be that the carpet wasn't wrapped very well. However I would stlll order from them again and recommend others.
March 23, 2026
Unprompted review
Effortless from beginning to end
Effortless from beginning to end, delivered on time, delivery driver was lovely, so helpful and very polite and friendly. I would absolutely purchase from here again, love my new vinyl, great price and great quality.
April 1, 2026
Unprompted review
Great company we have had several…
Great company we have had several carpets from them for 2 properties,all very good
April 3, 2026
Unprompted review
Great flooring at a great price and…
Great flooring at a great price and delivered to my door. I will definitely be back again for my next floor covering
March 30, 2026
Unprompted review
Good price and prompt delivery.
April 21, 2026
Unprompted review
The service & support was great
The service & support was great. The carpets were well priced and of quality samples provided
Good online responsible company.
April 17, 2026
Unprompted review
Ordered some quickstep flooring
Ordered some quickstep flooring, very pleased with process and delivery. Would use again. Thanks
March 24, 2026
Unprompted review
Great service and prices and products
Great service and prices and products
April 9, 2026
Unprompted review
Great products bought carpets and wood…
Great products bought carpets and wood flooring and both amazing. Really good value and high quality. Would highly recommend
April 4, 2026
Unprompted review
It's was easy to order and great staff
It's was easy to order, I had to call for some information about delivery and the lady on the phone was wonderful and helpful.
Easy to track on day of delivery and the delivery guy so happy and helpful
March 27, 2026
Unprompted review
Online carpets website was extremely…
Online carpets website was extremely easy to use, the range of flooring was great, their helpful calculator was excellent too, allowing me to calculate how much flooring was required and how much. Then ordering online was easy too, product was delivered, the delivery man was brilliant he even helped carry it into my house, he got five stars. The eventually fitting was a breeze, German engineering at its best. Floor down now wife has just held her first dinner party, thank you Online Carpets five stars!?!
April 10, 2026
Unprompted review
Great price very good quality good…
Great price very good quality good range quick delivery and superb communication ..faultless will definitely use again 1st time but won't go anywhere else now.
March 16, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.