onlinecouplescounselling.com Reviews 

117
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their empathetic, non-judgmental, and insightful approach, making them feel heard and understood. The service provided is described as professional, effective, and supportive, offering guidance and practical tools that lead to significant improvements in relationships and personal well-being. Many people appreciate the calm, compassionate, and structured sessions, which create a safe space for open communication and understanding. Reviewers also found the website easy to navigate for finding qualified therapists, and the overall process was seamless and reliable.

What people talk about most

Staff

People report positive experiences with staff, highlighting their patience, understanding, and ability to... See more

Service

Clients share positive opinions on service, with many reviewers wholeheartedly recommending the professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional therapists who offer... See more

User experience

Customers report positive experiences with the user experience, finding it easy to book sessions and choose a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We worked with Claire for couples counselling, and the experience was extremely helpful. She provided practical communication tools and strategies that helped us reduce conflict and understand each ot... See more

Company replied

Rated 5 out of 5 stars

Oh wow what can I say about lighter days counselling. It saved us and myself! I learnt so much from each session and went home worked hard to get to where we both are! Each session made us feel at eas... See more

Company replied

Rated 5 out of 5 stars

Denese has been an amazing help to us when navigating some issues we were facing in the relationship. Helped us both feel heard and gave us tools we continue use. So grateful!

Company replied

Rated 5 out of 5 stars

Clair is so very helpful. She really gives us useful tools. She is empathetic but not afraid to call out bad behavior. I always feel grateful after our sessions for the guidance we received.

Company replied


Company details

  1. Marriage Counselor

Written by the company

We are one of the UK’s largest and most trusted providers of online relationship counselling. Whether you're feeling disconnected, arguing more than usual, or simply struggling to communicate. We offer professional support for every kind of relationship — for couples and individuals. Whatever your situation, you are not alone. All of our couple therapists are fully qualified, highly experienced, and hand-picked for their warmth and down-to-earth approach. With guaranteed appointments, instant online booking, and sessions available seven days a week (8.00am–9.00pm), we’ve made it easy to get the help you need, when you need it. You can choose to speak to someone as a couple or on your own — all from the comfort and privacy of your own home. We’ve helped thousands of people feel heard, supported, and more connected. If you're wondering whether couples counselling could help, we are here to make the first step feel simple.


Contact info

4.8

Excellent

TrustScore 5 out of 5

117 reviews

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4.8

All reviews

(117)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommend

My partner and I had always struggled with resolving arguments particularly around apologies. Janine Knight was just amazing in how she helped us and brought our relationship back from a deterioration - I don’t hesitate to say she saved our relationship. She provided each of us validation with our own issues and our communication and respect for each other has grown immensely. Would recommend to anyone. Thanks so much Janine!

June 21, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Hello JP, thank you so much for taking the time to write such a nice review about Janine. It is much appreciated and great to hear that she was able to help you both with your relationship : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Highly Recommend

Elaine was fantastic! My husband and I received a lot of support and helpful advice from Elaine. Elaine provided useful tools and compassionate insight to our situation. Would highly recommend.

May 19, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you so much for taking the time to write such a nice review about Elaine. It's great that she was able to help you both.
Kind regards
Sian Jones

Rated 5 out of 5 stars

Excellent Marriage Help!

We saw Sian Jones for some marriage counselling and we found that she has an amazing ability to explain back to you EXACTLY how you are feeling. Both me and my husband just couldn't believe it! It was like she had experienced every single feeling we had at some point so she could really relate to it. At no point did she judge either of us she just helped understand each other's perspectives and got us actually communicating properly again! Thank you

May 10, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Rachael, thank you so much for these kind words. I am so pleased to have been of help. Sian

Rated 5 out of 5 stars

Excellent service

Tim was excellent in his approach, giving both of us time. He is supportive but will also challenge where appropriate, whilst providing a safe space and helping the other person to understand different perspectives. He made a huge difference for us, and whilst I was initially sceptical, I would whole-heartedly recommend him.

February 1, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Daniel,

Thank you so much for taking the time to recommend Tim. It is great to hear that he was able to help you both : -)

Kind regards
Sian Jones

Rated 5 out of 5 stars

Impressive service

I was really impressed with the customer service. I was a bit apprehensive about booking online but Sian Jones got back to me really quickly and confirmed my appointment.

January 18, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Richard, thank you so much for taking the time to send us a review. Your positive feedback is greatly appreciated.
Best wishes
Sian Jones

Rated 4 out of 5 stars

Relationship breakdown therapy

Relationship breakdown
Trish helped my partner and I as we attempted to work through issues which resulted in the end of the relationship. Having Trish's support and guidance helped us to end the relationship in an amicable way by giving us a structured and safe space to express anger and emotions but to ultimately gain closure and move on. I would recommend to couples who are at the point of relationship breakdown at the end of a long term relationship

January 15, 2022
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you for very much for your helpful review about Trish. It is much appreciated that you took the time to write it and great to hear that she was able to help you. Kind regards. Sian Jones

Rated 5 out of 5 stars

Worked wonders

We had some sessions with Trish and were a little sceptical at first but counselling has made a massive change to our relationship in just a few sessions. We had too many problems to discuss but the main one was bad communication which resulted in arguments and problems never being resolved. It does take a conscious effort to improve things but I would recommend both Trish and counselling to anyone who has been thinking about trying it. My partner and I can talk about all of the things that we fell out about all of a sudden and I can't thank Trish enough for her work.

December 21, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for taking the time to write such a good review about Trish. Its is much appreciated and hopefully will be helpful for other couples. It's great to hear that you and your partner are able to talk openly about things again :) Kind regards. Sian Jones

Rated 5 out of 5 stars

Highly recommend

My wife and I have always had a strong relationship and during Covid it got stronger but we feel equally as strongly that we still had issues we could work through or weren’t even aware of. So we did a session with Sian and wow it’s been an amazing and beneficial decision. So much so that we still regularly see Sian for check-up sessions and to touch base. I would highly recommend her to anyone

December 13, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Laurie, thank you so much for taking the time to write such a nice review : -) It's much appreciated and great to hear the sessions have helped you! Thanks again. Sian

Rated 5 out of 5 stars

A slick operation & easy online booking.

After trying a number of different places, most of who didn’t come back to us. It was so nice to be able to book the specific time and date we wanted without any fuss at all. Our therapist really did help us repair our relationship and it didn’t even take very long. We wish we had done it years ago.

November 19, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much Jacob. That is great to hear! Sian Jones

Rated 5 out of 5 stars

Kathy Hoggart is amazing

Kathy Hoggart is amazing. With Kathy’s help my husband and I are back ‘on track’. Kathy reassured us that both of our feelings count and because of this Kathy gained our trust instantly. Kathy quickly helped us to identify what could be causing our issues and how we can use simple techniques and solutions to resolve/manage/accept them. Kathy had a very thoughtful approach throughout our sessions so that they were well planned and logical but also free flowing and flexible and without her being overbearing or dictating the pace. We had quick exercises that we willingly did in between our sessions that also really helped with our conversation during them. The support Kathy gave us to resolve our issues was superb. The tips and encouragement Kathy gave us helped us to work well together during the sessions. We were also able to work independently so that we made good progress from one session to the next. We are still using those tips now and we still remind each other when we need to of the wonderful guidance Kathy gave so that we can continue to benefit from it whenever we need to. Thank you Kathy

October 26, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Jacqueline

Thank you very much for your very kind review about Kathy. It is great to hear and I am so pleased she was able to help you both.

Thank you again for taking the time to write it.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Trish has great process and was clearly…

Trish has great process and was clearly very experienced. She helped my wife and I patch things up and provide a grounding for better communication. I’d highly recommend Trish.

September 27, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Dear Tony,

Thank you very much for your great review on Trish. It’s greatly appreciated and I’m so glad she was of help to you and your wife.

Kind regards
Sian Jones

Rated 5 out of 5 stars

Very helpful in just a few sessions

Trish came across as experienced and non-judgemental. She helped us explore our issues calmly and reflectively.

September 8, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Sarah, thank you so much for your kind review about Trish. Its great to hear that she was able to help you both. Kind regards. Sian Jones

Rated 5 out of 5 stars

When contacting the service

When contacting the service, I was impressed with how quickly I received a response. Very helpful.
Our wonderful counsellor Kathy has been amazing! She kept us both focused on our main goal! She made us feel at ease and made us both feel comfortable and safe to be able to discuss our concerns. She enabled us to express ourselves but also helped us see where we can make improvements. I would highly recommend and was honestly sad for the sessions to end as we always had lovely discussions. Thank you Kathy.

July 6, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hello Cloe, thank you so much for providing such a lovely review about Kathy, I am so pleased she was able to help you. Sian Jones

Rated 5 out of 5 stars

Very Happy

Although my husband was not comfortable discussing our marital problems our therapist Jo really helped us understand how to approach the issues and gave us a good foundation/plan to build upon.

They say the first step is to talk about the problems, and talking with Jo really helped with that!. It was the first time we have had any kind of counselling, which filled me with dread, but within a couple of minutes of the Zoom meeting Jo put my mind at rest.”

June 20, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Julie, thank you very much for your kind review about Jo. It's great to hear that she was able to help you. Kind regards. Sian

Rated 5 out of 5 stars

My partner and I were so pleased with…

My partner and I were so pleased with the service offered by Online Couples Counselling service. The booking was so easy and our appointment was confirmed almost instantly. From start to finish it only took about 20 minutes to book and get confirmation! We are still seeing our therapist (Kaye) and it is really helping us.

June 10, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Hi Emma,

Thank you very much for taking the time to write a review. It is great to hear that you found our service easy to use and I'm so pleased that Kaye has been able to help you.

Thanks again.
Sian Jones

Rated 5 out of 5 stars

My husband and I would recommend…

My husband and I would recommend 'online couples counselling'. Although we were apprehensive and a little nervous initially, Sian immediately made us feel relaxed. The booking system was easy and enabled us to choose our therapist after reading about them and at a time that suited us both. We had been having problems for a while, but with Sian's help and guidance we were able to listen and understand each others point of view. Our relationship is much stronger now and I'm so grateful for the help we received.

June 10, 2021
Unprompted review
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Reply from onlinecouplescounselling.com

Thank you very much for your review Mrs Johnson. It is much appreciated : -) Sian

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