Amazing, although my poor cleaner has seen more of my body than she probably wanted too! :D (photos) Any questions have been answered quickly and clearly. Delivery is fast. Best of all I'm losing... See more
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Review summary
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Reviews shaping this summary
When I have sent a message to the team, the response has always been prompt and reassuring. I’ve struggled on times as my weight plateaued and I felt quite deflated (not literally) but I was given som... See more
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Even though the error was mine, it was sorted without any fuss or hassle. Brilliant Customer service! My meds are always delivered quickly and are great value for money. No complaints a genuine 5 s... See more
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Ahavethan M Was very professional and extremely helpful. He listened to me and resolved my issues within a very short time. He was very knowledgeable. It helped that he also had a good sense of humou... See more
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Company details
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
11K reviews
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Made my request on line for weight…
Made my request on line for weight management, very easy. As I am an OAP and not so good online questionnaire easy . And the rewards very quick.!!!!
April 23, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
It’s wonderful to hear that you found the online process for your weight management request easy to use, especially as we understand that online forms aren’t always comfortable for everyone.
We’re really glad the questionnaire was clear and that everything was handled quickly for you afterwards.
Kind regards,
Shontae
Senior Patient Care Advisor
Unqualified medical advice given
Unqualified medical advice given, bordering professional negligence. Raised a complaint, told it can take 30 days. Do not use, very unprofessional
April 27, 2026
Reply from Asda Online Doctor
Dear Neil,
Thank you for your review.
I’m very sorry to hear that your request wasn’t delivered on time. I can see that this has since been raised with our delivery provider who are looking into it. We sent you some additional information in your account.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Andrew,
Thank you for the review.
We’re really glad to hear that your experience was fast and smooth from start to finish.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Michael,
Thank you for the lovely review.
We’re really glad to hear that you found the service excellent and straightforward.
Kind regards,
Shontae
Senior Patient Care Advisor
Delivery is always fast and competant
April 27, 2026
Reply from Asda Online Doctor
Dear Steven,
Thank you for the 5* star review.
We’re really pleased to hear that you consistently find our delivery fast and competent.
Kind regards,
Shontae
Senior Patient Care Advisor
Professional
The team at Asda Doctor have been fantastic all the way through the process, very professional and quick with delivery and any actions that needed to be completed. Definitely will be using them again.
April 25, 2026
Reply from Asda Online Doctor
Dear Anthony,
Thank you for taking the time to share your experience.
It’s fantastic to hear that you found our team professional, efficient, and supportive throughout the process, with quick delivery and prompt handling of any required steps.
We know how important it is for things to run smoothly and without delay, so your feedback is very encouraging for the whole team.
We’re delighted to hear you’ll be using the service again.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
I got my order delivered with an fully…
I got my order delivered with an fully open bag and opened box I’m not going to use that pen as I don’t know if it was manipulated and Asda doesn’t want to refund my money, I do need to continue with my treatment it seems they don’t care about it.
April 27, 2026
Reply from Asda Online Doctor
Dear Maribel,
Thank you for your review.
I’m very sorry to hear that your request wasn’t delivered on time. I can see that this has since been raised with our delivery provider who have advised of no error. We sent you some additional information in your account to try and resolve this.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Edwin,
Thank you for the 5* star review.
We’re really glad to hear that you had a great experience and that everything went well for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Fantastic seamless service always
All very positive I have been on the maintenance pen for 7 months now and it’s working really well for me .. thankfully no hassle getting it each month .. Fantastic service always
Thank you so much
April 27, 2026
Reply from Asda Online Doctor
Dear Fallon,
Thank you for taking the time to leave a lovely review.
It’s great to hear that everything has been going smoothly for you over the past 7 months on your maintenance request and that receiving it each month has been hassle-free.
Consistency and ease are so important for ongoing care, so we’re really pleased to know the service has worked well for you.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Joy,
Thank you for the lovely review.
We’re really glad to hear that you found the service quick and stress free, and that online help was available when you needed it.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the lovely review.
It’s fantastic to hear that your request, placed late on Wednesday evening, arrived by Friday morning.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
First class Service
April 27, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you experienced first-class service.
Kind regards,
Shontae
Senior Patient Care Advisor
Quick
Quick, easy, faultless.
Ordered Wednesday night, picked up Friday from Asda store.
If I went to my local doctor I'd still be waiting for an appointment now, and for only a fiver more, worth it
April 27, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for taking the time to leave a lovely review.
It’s great to hear that you found everything quick, easy, and faultless, and that your request was ready for pickup within just a couple of days.
We’re especially pleased the convenience of the service made a difference for you.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
GREAT EXPERIENCE !
GREAT EXPERIENCE !
fast consultation/ quick and easy reorder - and delivered the very next day
April 27, 2026
Reply from Asda Online Doctor
Dear Paul,
Thank you for the lovely review.
It’s great to hear that you had such a positive experience, with a fast consultation and a quick, easy reorder process.
We’re also delighted that your delivery arrived the very next day.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear David,
Thank you for the review.
We’re really glad to hear that you consistently find the process simple and your deliveries quick.
Kind regards,
Shontae
Senior Patient Care Advisor
Very easy procedure to complete
Very easy procedure to complete. It guides you all the way and plenty of information. Quick delivery and very well packed with ice packs to keep the medication cool. Highly recommended 👍
April 27, 2026
Reply from Asda Online Doctor
Dear Simon,
Thank you for the lovely review.
It’s wonderful to hear that you found the process easy to follow and well guided, with plenty of clear information along the way.
We’re also glad your request arrived quickly and that the packaging, including the ice packs, ensured your request stayed properly chilled and secure.
Thank you for your recommendation and support.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Very smooth and very swift processing…
Very smooth and very swift processing of my meds. Thank you!
April 27, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you experienced very smooth and swift processing of your request.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Sarah,
Thank you for the review.
It’s great to hear that you received excellent service and that your request was delivered quickly.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Ann,
Thank you for the lovely review.
We’re really glad to hear that you found the service very quick and reliable.
Kind regards,
Shontae
Senior Patient Care Advisor
Reliable info from all staff
April 27, 2026
Reply from Asda Online Doctor
Dear Sheila,
Thank you for the 5* star review.
It’s great to hear that you found the information provided by our team to be reliable.
Kind regards,
Shontae
Senior Patient Care Advisor
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