Amazing, although my poor cleaner has seen more of my body than she probably wanted too! :D (photos) Any questions have been answered quickly and clearly. Delivery is fast. Best of all I'm losing... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When I have sent a message to the team, the response has always been prompt and reassuring. I’ve struggled on times as my weight plateaued and I felt quite deflated (not literally) but I was given som... See more
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Even though the error was mine, it was sorted without any fuss or hassle. Brilliant Customer service! My meds are always delivered quickly and are great value for money. No complaints a genuine 5 s... See more
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Ahavethan M Was very professional and extremely helpful. He listened to me and resolved my issues within a very short time. He was very knowledgeable. It helped that he also had a good sense of humou... See more
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Company details
About Asda Online Doctor
Written by the company
Healthcare that works around you – with Asda Online Doctor
Asda Online Doctor brings you convenient and affordable healthcare from the comfort of your own home. Get medical advice and prescriptions from our friendly team of doctors. Our treatments are provided to you by your chosen Asda Pharmacy or delivered directly to your door.
You’ll be looked after by one of our UK-registered doctors, who’ll check your answers and make sure the treatment is right and safe for you. No waiting rooms. No hassle. Just expert care, delivered to your door.
How it works
Getting started is simple. Just fill in a short online questionnaire – it only takes a few minutes. One of our doctors will review it and, if your treatment is approved, we’ll send it out to you. You can collect it from your preferred Asda pharmacy or you can get it delivered usually within 1 to 2 days. Next day delivery is available on many treatments if you’re in a hurry.
If the treatment isn’t quite right for you, don’t worry – our doctors will suggest a better option or explain what to do next.
Ongoing care, made easy
Need a repeat prescription? No problem – just a few clicks and you’re sorted. Plus, our helpful medical guides are there if you want to learn more or check in on your health.
With Asda Online Doctor, you get trusted care that fits into your everyday life – expert advice, quick access to treatment, and ongoing support, whenever you need it, all from a brand you know and trust.
Discreet Packaging
Written by the company
- We send all treatments and test kits in plain, unmarked packaging.
Contact info
United Kingdom
- onlinedoctor.asda.com
4.5
Excellent
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Gives you confidence in their service
Easy. Safe in that service is regulated and has help and support.
Thank you.
April 28, 2026
Reply from Asda Online Doctor
Dear Jacqueline,
Thank you for the review.
We’re glad to hear that you found the process easy and felt reassured by the fact that the service is regulated and supported with help available.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Derek,
Thank you for taking the time to share your experience.
We’re delighted to hear that you experienced a smooth process, good prices, and very fast delivery.
Kind regards,
Shontae
Senior Patient Care Advisor
Fast delivery and efficient
I never had any issue ordering and everything was always delivered on time within 2 days.
April 28, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that everything went smoothly with your requests and that your deliveries consistently arrived on time within 2 days.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent customer service/…
Excellent customer service/ communication. Fast delivery.
April 26, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the 5* star review.
We’re delighted to hear that you were happy with the customer service and communication you received, and that your delivery arrived quickly.
Kind regards,
Shontae
Senior Patient Care Advisor
They have a great and very quick…
They have a great and very quick response and service, this builds up confidence with the company.
April 28, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re delighted to hear that you found our response and service quick and reliable, and that this helped you feel confident in using our service.
Kind regards,
Shontae
Senior Patient Care Advisor
Very quick and thorough service
Very quick and thorough service. Full support 24/7. Great overall service. Great value !
April 28, 2026
Reply from Asda Online Doctor
Dear Rachel,
Thank you for the review.
We’re pleased to hear that you found the process both quick and thorough, and that having access to full 24/7 support added to your confidence throughout.
It’s wonderful to know you felt the service provided great overall value.
Kind regards,
Shontae
Senior Patient Care Advisor
Straightforward and informative
Straightforward and informative. Website was easy to navigate which is why I flipped from Boots which I was initially trying to use.
Sufficient information and photographs take without being too intrusive.
Fast efficient delivery, still cold on arrival.
April 27, 2026
Reply from Asda Online Doctor
Dear Alan,
Thank you for taking the time to leave a review.
We’re delighted to hear that you found everything clear and informative, and that our website made the process easy to follow.
We’re pleased the level of information and photo guidance felt just right and not intrusive.
It’s also great to hear that your request arrived quickly and exactly as it should, with everything still cold on arrival and we are so glad we could provide a positive experience from start to finish.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Delivered my parcel to my old address…
Delivered my parcel to my old address and haven’t received it
April 28, 2026
Reply from Asda Online Doctor
Dear Krystal,
Thank you for your review.
I am sorry to learn that you were unsatisfied with our service.
I’m very sorry to hear that your request wasn’t delivered on time and from checking your account, I can see that our Patient Care Team have also followed up with some further information via your account.
Please accept our apologies for any inconvenience caused.
If you have any questions or other feedback, you can always message us directly in your account on our website.
Kind regards,
Shontae
Patient Care Senior Advisor
Fast efficient service
Fast efficient assessment
Fast efficient dispatch and delivery
All good
Apart from the COST
April 21, 2026
Reply from Asda Online Doctor
Dear Alistair,
Thank you for the lovely review.
We’re really pleased to hear that you found the assessment, dispatch, and delivery fast and efficient as this is exactly the experience we aim to provide.
We have kept our new pricing as low as possible while still reflecting the increase from the manufacturer.
Please be assured we are doing everything we can on our side to keep treatment as affordable as possible.
You may wish to consider switching to an alternative treatment you can find more information on our website. You can find more details on our price change FAQ page.
If you want to receive emails for updates to our service, please ensure you are signed up to receive all of our emails in your marketing preferences.
I have personally reached out to you via your patient account regarding this.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the lovely review.
We’re really glad to hear that you find us helpful and consistently available whenever you need support.
Kind regards,
Shontae
Senior Patient Care Advisor
Definitely recommended
Definitely recommended, ordered / checked and delivered next day
April 28, 2026
Reply from Asda Online Doctor
Dear Alison,
Thank you for the review.
We’re really glad to hear that everything was handled quickly for you, from ordering and checking through to next-day delivery, and that you would definitely recommend the service.
Kind regards,
Shontae
Senior Patient Care Advisor
Service great
Easy to order, fast delivery, contact with the doctors easy with a push of the button, they also give fast response. This service is very good.
April 28, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you found the ordering process easy and that your delivery arrived quickly. It’s also great to know that contacting the doctors was simple and that you received fast responses when needed.
Kind regards,
Shontae
Senior Patient Care Advisor
Well done Asda! Your delivery time is excellent
Your delivery time is excellent . From the time of ordering to arriving at my door! Plus, I always know that you are there for any problems I have.
April 28, 2026
Reply from Asda Online Doctor
Dear Julie,
Thank you for taking the time to leave a review.
It’s great to hear that you’re happy with how quickly your request are delivered, and that the whole process from ordering to delivery feels smooth and efficient. We’re also really glad you feel supported and confident that we’re available if you need any help.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Dealt with my issue very promptly
April 28, 2026
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that your issue was dealt with very promptly.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Mark,
Thank you for the review.
It’s great to hear that ordering was quick and easy for you, and that your delivery arrived without delay.
Kind regards,
Shontae
Senior Patient Care Advisor
Ordered month two after my 2nd jab as…
Ordered month two after my 2nd jab as was recommended and to my surprise delivery was next day.I k receive regular messages via my account giving me advice.So far I have lost 13lb in 1 week, giving up alcohol probably has helped a lot.
April 27, 2026
Reply from Asda Online Doctor
Dear Nigel,
Thank you for the review.
We’re really glad to hear that your second month went well and that your delivery arrived so quickly after ordering.
It’s great that you’re finding the regular messages and advice through your account helpful and supportive.
We’re also really pleased to hear about your progress so far and well done on your results.
All the best!
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Easy to order & prompt delivery
Easy to order & prompt delivery.
I would have liked a few more needles & swabs though.
April 27, 2026
Reply from Asda Online Doctor
Dear Rosie,
Thank you for the lovely review.
It’s great to hear that ordering was easy and your delivery arrived promptly.
I have personally reached out to you via your patient account today regarding more needles and swabs.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Great fast service
April 19, 2026
Reply from Asda Online Doctor
Dear Tim,
Thank you for the review.
It’s great to hear that you received a fast and positive service.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Louise,
Thank you for the 5* star review.
We’re really glad to hear that the service was quick and efficient for you.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Asda Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you experienced good service.
Kind regards,
Shontae
Senior Patient Care Advisor
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