Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more
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Review summary
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I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more
Ordered item which Royal mail lost. Refund issued with no problems. Great customer service and support Would definitely use again. Thank you so much.
Consultation process was thorough and easy to follow. Review by clinician was provided quickly. Medication was received the next working day. Great service
Company details
- Online Prescription Medication Vendor
- Women's Health Clinic
- Online Pharmacy
- Pharmacy
- Travel Clinic
- Weight Loss Service
About LloydsPharmacy Online Doctor
Written by the company
LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups.
As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments
Contact info
50 – 54 Wigmore Street, W1U 2AU, London, United Kingdom
- 020 7989 9888
- support@lloydsonlinedoctor.com
- onlinedoctor.lloydspharmacy.com
4.3
Excellent
16K reviews
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Your service was truly exceptional and…
Your service was truly exceptional and exceeded all expectations. The team was incredibly professional and efficient throughout the entire process. I was particularly impressed with the attention to detail and commitment to customer satisfaction. I would highly recommend your services to anyone seeking a reliable and outstanding experience.
January 26, 2026
Unprompted review
Best money I have ever spent- Highly recommend the blood tests
I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests to be done through Lloyds. I can honestly say it was the best money I have ever spent! The tests took 2 days to arrive, I followed the clear instructions provided, dropped the box with the bloods into a post office the same day, the next day I received a text to say that they had received the bloods back at the lab and had the results by the evening. The results were very clear and easy to read and provided me with all the answers to my suffering! I was advised to make an immediate appointment with my own doctor and the next steps I needed to take. I can't recommend this service enough and am very Grateful.
January 12, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t bother…..
I am wanting to go on injections for weight loss but change providers due to the cost it went up to so ended up having to have a break and start again.
Went through the numous questions they as, which is fine. They then took the money out of my account and asked me to do a video of myself getting on and of the scales and give I/d for myself. Which I ended up doing 6 times and each time it wouldn’t go through.
In the end I have had to ask for a refund as it wasn’t going to happen for me.
All afternoon I have been trying to do this. I haven’t got enough wrong with me to get it from the drs as I need a hip replacement. I understand they can just give this to anybody, they have to make checks but come on make it easier time wise to get.
January 23, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Yvonne,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Excellent service
Excellent service. Quick and efficient, no problems at all. Very happy
January 20, 2026
Unprompted review
Easy to do and arrange
January 21, 2026
Unprompted review
Fantastic service
Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again.
However all this was let down by very bad courier logistics.
January 15, 2026
Unprompted review
When ordering a prescription of…
When ordering a prescription of contraceptives, I am not asking for an evaluation of my weight and BMI. If there are no specific concerns relating to me taking the medication, it does not need to be included. Very triggering. I am aware that I am fat. Thanks.
January 19, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Twele,
Please accept our sincere apologies for the experience you have had using our service.
We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.
With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login
We will be able to investigate this for you as soon as.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Order processed in good time
January 22, 2026
Unprompted review
Very quick though easy online…
Very quick though easy online consultation.
Answered truthfully and quick decision
Very discreet highly recommended and very trusted healthcare professionals
January 19, 2026
Unprompted review
I was asked to pay for the prescription…
I was asked to pay for the prescription before the Lloyds Doctor authorised the prescription to be dispensed. In the event the prescription was eventually authorised anyway after further Q&A with the Doctor but it was not good to be refused a medication that I had already paid Lloyds for.
Matters were not helped by the fact that the Wells Putnoe, Queens Drive, Bedford Branch of Lloyds failed to answer the telephone at all on the morning of Friday 16th January when I called to see if the prescription was ready, despite several attempts to ring them.
January 12, 2026
Unprompted review
Reply from LloydsPharmacy Online Doctor
Dear Stephen,
Thank you for taking the time to leave us a review.
We're sorry you've had a poor experience with us, and we're keen to resolve this. We've sent a request through Trustpilot for more information, as we're unable to locate your account with the information we currently have.
As soon as we hear back from you, we'll do everything we can to help.
Once again, we apologise for the inconvenience this may have caused.
Kind regards,
LloydsPharmacy Online Doctor
Process of order and delivery is excellent
The process of order and delivery is very efficient and punctual. Furthermore if there are queries that cannot be resolved on line one can call and speak to a clinician
January 19, 2026
Unprompted review
The service is professional
The service is professional. Whether the product I purchased is right, will only allow time to tell.
January 16, 2026
Unprompted review
Great service
Easy to navigate website & questionnaire. Result very quickly notified & treatment prescribed. Fast despatch & delivery via Royal Mail. No complaints at all.
January 13, 2026
Unprompted review
Excellent online pharmacy
Quick response, easy to navigate site with fast delivery
January 14, 2026
Unprompted review
Find the right medicine or medication
Been great online
Hope and hopefully for more updates for people who can get more support online and right help and support and medication
January 14, 2026
Unprompted review
Ordered item which Royal mail lost.
Ordered item which Royal mail lost.
Refund issued with no problems.
Great customer service and support
Would definitely use again.
Thank you so much.
January 10, 2026
Unprompted review
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