LloydsPharmacy Online Doctor Reviews 

16,454
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 429 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the digital online consultations are exceptionally quick, efficient, and much easier than trying to see a general practitioner. People consistently note the clear health questionnaires and state that their essential prescription medication arrives securely within a couple of days. Some reviewers were not happy with unexpected delivery delays, noting specific instances where packages took longer than expected or communication failed completely. A few other people also felt frustrated when attempting to contact customer support or managing prescriptions at local collection points.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick, efficient, and professional... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the online... See more

Delivery service

People report ambiguous experiences with delivery service, as customer opinions vary widely. Many consumers... See more

Response time

Customers had positive experiences with response time, praising the prompt replies and fast decisions from... See more

Order

Reviewers highlight ambiguous aspects of order processes, as experiences are widely divided. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service. Very prompt reply and easy to navigate website. All felt very professional and I couldn't believe how quickly my request was dealt with. Will certainly use again. However all th... See more

Rated 5 out of 5 stars

I was able to receive an on-line consultation reviewing my past months use, and safeguard against any negative cause or effects from using Mounjaro. After consultation my request was approved and I w... See more

Rated 5 out of 5 stars

It was a simple process, and all I had to do was answer a few questions and give brief details about my symptoms. The doctor then emailed me to ask for more information, then it was approved and the m... See more

Rated 5 out of 5 stars

I had been feeling unwell for such a long time and knew that something was not right despite visiting my doctors a number of times! I decided to take matters into my own hands and paid for blood tests... See more


Company details

  1. Online Prescription Medication Vendor
  2. Women's Health Clinic
  3. Online Pharmacy
  4. Pharmacy
  5. Travel Clinic
  6. Weight Loss Service

About LloydsPharmacy Online Doctor

Written by the company

LloydsPharmacy Online Doctor is a doctor-led initiative providing safe and reliable remote online healthcare to anyone in the UK. Our patient-centred model of healthcare allows patients to tailor care around their schedule, and increases healthcare access for harder-to-reach patient groups. As the first ever online healthcare organisation to register with the government regulator of healthcare – the Care Quality Commission – we pride ourselves on our pioneer status and work constantly to expand the boundaries of personalised healthcare.
Weight loss treatment
Men's health treatments
Women's health treatments

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

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4.3

All reviews

(16,454)

405 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Signed me up to recurring charge…

Signed me up to recurring charge subscription I never asked for. Refused to refund money although I hadnt recieved the order.

April 3, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Neil,

Please accept our sincere apologies for the experience you have had using our service.  

We take all feedback extremely seriously and always ensure that we keep improving the service for our patients.  

With the information provided, we are unable to locate your account to investigate this further. Please may you send us a message by logging in to your patient record you have with Online Doctor: https://onlinedoctor.lloydspharmacy.com/login 

We will be able to investigate this for you as soon as.  

Once again, we apologise for the inconvenience this may have caused.  

Kind regards,  
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

I’ve been using Lloyds online pharmacy…

I’ve been using Lloyds online pharmacy for years & had no issues such a smooth & fast process

April 3, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Jayde,

Your positive review is greatly valued. We’re committed to maintaining a high standard of service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Used their service today and all went…

Used their service today and all went really well. Would save the contact for the future

April 1, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Alissa,

Thank you for taking the time to leave us a review. We’re apprevciate your positive feedback.

Kind regards,
LloydsPharmacy Online Doctor

Rated 4 out of 5 stars

your site is easy to navigate and info…

your site is easy to navigate and info is helpful.

March 17, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Roger,

Thank you for sharing your experience with us. We’re glad you’re satisfied overall and value your feedback as we continue to enhance our service.

Kind regards,
LloydsPharmacy Online Doctor

Rated 5 out of 5 stars

Lloyds Pharmacy

I have used Lloyds Pharmacy on line several times and would wholeheartedly recommend!
No issues with the very quick delivery

March 6, 2026
Unprompted review
LloydsPharmacy Online Doctor logo

Reply from LloydsPharmacy Online Doctor

Dear Steve,

Thank you for your 5-star review. We’re pleased to hear that you had a positive experience with our service.

Kind regards,
LloydsPharmacy Online Doctor

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