I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd h... See more
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Review summary
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Reviews shaping this summary
Been using Superdrug online doctor for 4 months now to purchase weight loss jabs, so easy to order and complete the purchase. I’ve had questions answered within the hour, and I’ve swapped medication.... See more
Company replied
Easy to fill out all the information that is required . Explanation of the use or the weight loss easy and clear All side effects that I might experience clearly explained contact with your... See more
Company replied
It was so easy to apply for the meds that i wanted. It arrived within a couple of days once permission was given by my own GP. It felt very professional regarding the whole set up. I like the way you... See more
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Company details
Contact info
The Old Sorting House, 46 Essex Road, The Angel, N1 8LN, London, United Kingdom
- 020 3588 0293
- doctors@superdrug.com
- onlinedoctor.superdrug.com
4.5
Excellent
36K reviews
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Lack of delivery and customer service
Royal Mail have completely let me down and I am still waiting for my order of over a week ago. I cannot get a satisfactory answer from customer support and they have effectively said it is my fault. I want to cancel and get a refund but have not heard anything yet. Disappointing!
September 12, 2026
Reply from Superdrug Online Doctor
Dear Jayne,
Thank you for your review.
I’m very sorry to hear that your request wasn’t delivered on time. I can see that this has since been raised with our delivery provider who are looking into it. We sent you some additional information in your account.
If you have any questions in the meantime, please let us know. You can message us directly in your account on our website.
Please accept our apologies for the delay and any inconvenience caused.
Kind regards,
Maddie
Senior Patient Care Advisor
Keeps you informed and reminds you when…
Keeps you informed and reminds you when you need to reorder
September 12, 2026
Reply from Superdrug Online Doctor
Dear Patient,
We're happy to hear our reminders are helpful for your reordering needs. We appreciate your positive feedback!
Kind regards,
Maddie
Senior Patient Care Advisor
Prompt and professional.
September 4, 2026
Reply from Superdrug Online Doctor
Dear Leo,
Thank you for your wonderful feedback!
We’re delighted to hear that you've been pleased with the promptness and professionalism of our service. It's great to know that you had such a positive experience with us. We truly appreciate your support.
Kind regards,
Maddie
Senior Patient Care Advisor
Very clear with all the questions and I…
Very clear with all the questions and I feel I’m in good hands! Thank you
September 12, 2026
Reply from Superdrug Online Doctor
Dear Lydia,
Thank you for your wonderful feedback!
We're delighted to hear that we were able to clearly answer all your questions and that you feel you're in good hands. We appreciate you taking the time to share your positive experience.
Kind regards,
Maddie
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Shona,
Thank you for your wonderful feedback!
We’re delighted to hear that you've been pleased with both our service and delivery. It's great to know that you had such a positive experience with us. We truly appreciate your support.
Kind regards,
Maddie
Senior Patient Care Advisor
Fantastic
My experience with Superdrug Online Doctor has been seamless. My Mounjaro is always delivered as promised by the next day. My initial application was very easy and I had absolute faith that it was looked at assessed safely. The hardest part was having to upload very unflattering photos of my body!No pain, no gain as the saying goes. I would not hesitate to recommend.
September 12, 2026
Reply from Superdrug Online Doctor
Dear Sandra,
We are so glad to hear about your seamless experience with us and that your Mounjaro deliveries have been consistently on time. We truly appreciate you sharing your positive feedback regarding the ease of our application process and your confidence in our safe assessment procedures. We understand that uploading photos can be a personal matter, and we appreciate your understanding of its necessity. Your recommendation means a great deal to us!
Kind regards,
Maddie
Senior Patient Care Advisor
Good Service
It is a very prompt service & offers various options to get advice on your weight loss journey
September 12, 2026
Reply from Superdrug Online Doctor
Dear Joy,
Thank you for your kind words! We are so pleased to hear that you found our service prompt and that the various options for advice have been helpful on your weight loss journey.
Kind regards,
Maddie
Senior Patient Care Advisor
I first went in to the pharmacy in…
I first went in to the pharmacy in Bridgwater to get my pills and he was amazing explained everything to me and not happy when he found out it was cheeper on line as he would have seen me personaly but i have been happy with the pill amd how you hzve kept in contact all the way through
August 4, 2026
Reply from Superdrug Online Doctor
Dear Michaela,
We appreciate you sharing your experience with us. We are pleased to know that you were happy with the medication and the consistent communication you received. We always aim to provide clear explanations and support throughout your journey with us. Your feedback is valuable as we continuously work to improve our services.
Kind regards,
Maddie
Senior Patient Care Advisor
The support from Superdrug has been…
The support from Superdrug has been great. I felt confident going to an online pharmacy because they are a trusted, household name. They did a proper assessment of my condition, and prescribed accordingly. The prescription came really quickly, and wasn't too expensive.
September 12, 2026
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for taking the time to share your positive experience.
We are delighted to hear that you felt confident using our online pharmacy and that our assessment process met your expectations, leading to an appropriate prescription. It's wonderful to know that the delivery was quick and the cost was reasonable. Your feedback is truly appreciated.
Kind regards,
Maddie
Senior Patient Care Advisor
I lost weight and nearly my target in 8…
I lost weight and nearly my target in 8 months I.e losing 23kg as I was 123kg had reflux
September 12, 2026
Reply from Superdrug Online Doctor
Dear Eileen,
We're so happy to hear about your significant progress and that you're nearly at your target! It's wonderful to know our support has been helpful.
Kind regards,
Maddie
Senior Patient Care Advisor
This is not hard and hopefully get…
This is not hard and hopefully get results but you have to stick to the plan
September 12, 2026
Reply from Superdrug Online Doctor
Dear James,
We appreciate your feedback and are glad to hear you find our approach manageable. Consistency is key, and we're here to support your journey.
Kind regards,
Maddie
Senior Patient Care Advisor
Jennifer A was very kind and patient…
Jennifer A was very kind and patient sorting out a difficult issue where my account with you appears to have been hacked. She has kindly suspended the false account leaving me able to get into my original account.
September 14, 2026
Unprompted review
Reply from Superdrug Online Doctor
Dear Ginny,
We're so glad to hear our team was able to assist you with the account issue. We appreciate you sharing your positive experience and are happy we could help resolve the situation efficiently, allowing you to access your original account.
Kind regards,
Maddie
Senior Patient Care Advisor
Very friendly staff if you can’t figure…
Very friendly staff if you can’t figure something out & have a lot of patience.
September 11, 2026
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for the review.
We’re really pleased to hear that you found our staff friendly, patient and helpful when you needed a little extra support.
Kind regards,
Shontae
Senior Patient Care Advisor
Online doctor understood my needs
Online doctor understood my needs. Store pickup was convenient peace of mind for contraceptive pill where time is of the essence
September 11, 2026
Reply from Superdrug Online Doctor
Dear Robin,
Thank you for taking the time to share your experience.
We’re really pleased to hear that you felt your needs were understood by our online doctor and that the process worked well for you.
We completely appreciate that, when you need your request, being able to access it promptly can make a real difference, so having a convenient collection option can provide valuable peace of mind.
We’re so glad we could offer a service that fitted around your needs, and we truly appreciate you taking the time to share your experience.
If you have any queries or need assistance, you can always also contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Excellent !
September 14, 2026
Unprompted review
Reply from Superdrug Online Doctor
Dear Romeo,
Thank you for the lovely review.
It’s lovely to hear that you’ve had such a great experience with our service.
Kind regards,
Shontae
Senior Patient Care Advisor
Efficient service
Efficient service and tablets arrived as scheduled. A bit fiddly confirming and picturing BMI but I got there in the end
September 3, 2026
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for the review.
We’re pleased to hear that you found our service efficient and that your request arrived as scheduled.
We also appreciate you mentioning the process of confirming and photographing your BMI, and we’re sorry to hear that you found this a little fiddly.
We understand that these steps can feel less straightforward than the rest of the ordering process, so your feedback is really helpful.
Let us know if you ever need any further assistance. You contact us directly in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Donald,
Thank you for the lovely review.
We’re really pleased to hear that you found our delivery service both responsive and reliable.
Kind regards,
Shontae
Senior Patient Care Advisor
Service good arrives on time
September 5, 2026
Reply from Superdrug Online Doctor
Dear Patient,
Thank you for the 5-star review.
We’re really pleased to hear that you’ve found our service good and that your requests have arrived on time.
Kind regards,
Shontae
Senior Patient Care Advisor
Always keeping intough to see how you…
Always keeping intough to see how you are doing
September 5, 2026
Reply from Superdrug Online Doctor
Dear Christine,
Thank you for the review.
We’re really pleased to hear that you’ve appreciated our regular check-ins and that you’ve felt supported throughout your experience with us.
Keeping in touch and making sure our patients have the opportunity to share how they’re doing is an important part of the service we provide, so it’s wonderful to know this has given you reassurance and made you feel well looked after.
If you ever need any help or have any queries, do not hesitate to contact us in your account on our website.
Kind regards,
Shontae
Senior Patient Care Advisor
Fast easy and a lot less expensive than…
Fast easy and a lot less expensive than other places.
September 11, 2026
Reply from Superdrug Online Doctor
Dear Larisa,
Thank you for the lovely review.
We’re really pleased to hear that you’ve found your experience with us fast and easy, and that our pricing has offered you good value compared with other options.
Kind regards,
Shontae
Senior Patient Care Advisor
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