I'm on the wygovy tablets. Only side effects, wind after meals and constipation. No problems at all. Very pleased with aftercare, always there for you and messaging checking up on whether you needd h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been using Superdrug online doctor for 4 months now to purchase weight loss jabs, so easy to order and complete the purchase. I’ve had questions answered within the hour, and I’ve swapped medication.... See more
Company replied
Easy to fill out all the information that is required . Explanation of the use or the weight loss easy and clear All side effects that I might experience clearly explained contact with your... See more
Company replied
It was so easy to apply for the meds that i wanted. It arrived within a couple of days once permission was given by my own GP. It felt very professional regarding the whole set up. I like the way you... See more
Company replied
Company details
Contact info
The Old Sorting House, 46 Essex Road, The Angel, N1 8LN, London, United Kingdom
- 020 3588 0293
- doctors@superdrug.com
- onlinedoctor.superdrug.com
4.5
Excellent
36K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Superdrug Online Doctor
Dear Valerie
Thank you for providing us with feedback.
We are so pleased to hear that you were happy with our service and the communication you received. We look forward to maintaining this level of service and hope to provide it to you again in the future. Please let us know if you require any further assistance, you can contact us through your online account.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
I’m really happy with the overall…
I’m really happy with the overall service but a discount every now and then wouldn’t go amiss.
September 19, 2026
Reply from Superdrug Online Doctor
Dear Karen
Thank you for your feedback.
We are delighted to learn that you are happy with our services overall. I have also reached out in your online account with some further information.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
No hassel very quick delivery
September 19, 2026
Reply from Superdrug Online Doctor
Dear Claire
Thank you for your feedback! We're delighted to hear that your delivery was quick and hassle-free. We always aim to provide a smooth experience so it is great to know we hit the mark!
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Very fast efficient service and…
Very fast efficient service and excellent aftercare.
Delivery very fast.
September 19, 2026
Reply from Superdrug Online Doctor
Dear Dave
Thank you for your review.
We're so pleased to hear that you experienced fast and efficient service, and that our aftercare met your expectations. We always strive to provide through support for our patients, and it's wonderful to know we succeeded.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Helpful advice. Prompt response
Helpful advice.
Ordering is straightforward.
Prompt delivery.
September 11, 2026
Reply from Superdrug Online Doctor
Dear Maria
We're so glad to hear you found our advice helpful and that your ordering experience and delivery were prompt! Providing an efficient and supportive service is very important to us. Thank you for your feedback.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Incredibly easy on line ordering system
Incredibly easy on line ordering system
Delivery is always swift
September 19, 2026
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your review.
We're delighted to hear that you found our online ordering system incredibly easy to use and that your delivery was swift. We appreciate you sharing your positive experience with us.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Great service
September 19, 2026
Reply from Superdrug Online Doctor
Dear Chrissy
Thanks for your positive review.
It is lovely to hear that you regard our services as great! We look forward to maintaining this level of service and hope to provide it to you again in the future.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Kasia
Thank you for your feedback.
It is lovely to hear that you regard our services as great and super! Thank you for sharing your positive experience with us, we really value your feedback.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
I neez to lose weight Explained what I needed to achieve and…
Explained what I needed to achieve and they explained everything to me all order was on time and the service was very good
September 11, 2026
Reply from Superdrug Online Doctor
Dear Dean
Thank you for providing feedback.
We are delighted to hear that we were able to clearly explain everything you needed to know and that your request arrived on time. We appreciate your kind words about our service! We look forward to providing this to you again should you require our services in the future.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
As always a professional service and…
As always a professional service and real assurance.
September 18, 2026
Reply from Superdrug Online Doctor
Dear Paul
Thank you for your feedback.
We are so pleased to hear that you consistently receive professional service and feel assured. Providing a reliable and reassuring experience for our patients is very important to us.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Darren
Thanks for your feedback.
it is great to know you regard your experience with us as 5 stars! We look forward to maintaining this level of service and hope to provide it to you again in the future. Please let us know if you require any further assistance, you can contact us through your online account.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Concise and thorough check before bing…
Concise and thorough check before bing ent to your own doctor to approve. Lots of follow up support.
September 18, 2026
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your review.
We are so pleased to hear that you found our checks thorough and concise, and that you appreciated the follow-up support. Ensuring our patients feel well-prepared and supported is very important to us.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Easy to fill out all the information …
Easy to fill out all the information that is required .
Explanation of the use or the weight loss easy and clear
All side effects that I might experience clearly explained contact with your doctor easy and quickly replied too
Delivery simple and quicand the results are fantastic
September 18, 2026
Reply from Superdrug Online Doctor
Dear Robert
Thank you for your wonderful review! We are so pleased to hear that you found our process clear and easy to navigate, and that you feel well-informed about your treatment. It's fantastic to know that you are seeing great results. We look forward to continuing to support you.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Service and responses are quick and…
Service and responses are quick and efficient, and you feel well supported.
September 18, 2026
Reply from Superdrug Online Doctor
Dear Anne
Thank you for your feedback. We are so pleased to hear that you find our service quick and efficient, and that you feel well supported, this is very encouraging to hear.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Ordering online is very quick and pick…
Ordering online is very quick and pick up date willl arrive in few days very convenient however once we are at Superdrug store to pick up the medicine after 3 days online notification they says unfortunately the pharmacist did not check your medicine and they are not available now to check and advise us to come back annoys me as I need to find time and travel money to come back.
July 24, 2026
Reply from Superdrug Online Doctor
Dear Chithra
Thank you for your review
I am sorry to hear of the inconvenience caused due to the delay with pharmacy collect service. I understand how frustrating it must have been to not have been able to collect your request as expected and at the time provided. This is not the service we expect for our patients. I have reached out to you in your online account with some further information.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
A brilliant responsive team
A brilliant responsive team. Prescriptions made easy. Get points too. So very happy
September 18, 2026
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your feedback.
We're so happy to hear you find our team responsive and that we make managing prescriptions easy for you. It's wonderful to know you're very satisfied with our service!
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Reply from Superdrug Online Doctor
Dear Patient
Thank you for your feedback. We're truly happy to hear that our support and advice were helpful to you. We do strive to provide an efficient and supportive service to our patients so this is rewarding to know.
Have a great week
Kind regards
Ellie G
Senior Patient Care Advisor
Great communication and easy to use
Great communication and easy to use. Good information and helpful.
September 10, 2026
Reply from Superdrug Online Doctor
Dear Jean
Thank you for your wonderful feedback! We are so pleased to hear that you found our communication great, our service easy to use, and the information helpful. We truly appreciate your kind words.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Speedy response
September 16, 2026
Reply from Superdrug Online Doctor
Dear Christine
Thank you for your review.
We are delighted to know that you regard your experience with us as 5 stars! We look forward to providing this level of service to you again should you require our services in the future.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
Once you go thru the initial…
Once you go thru the initial consultation the re order process is uncomplicated
September 18, 2026
Reply from Superdrug Online Doctor
Dear Arnost
Thank you for providing feedback.
We are delighted to hear that you found the reorder process straightforward after your initial consultation. We strive to make every step of your experience as easy as possible.
Have a lovely week
Kind regards
Ellie G
Senior Patient Care Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.