Online Home Shop Reviews 

27,077
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their affordability and great value for money. Many consumers find the ordering process straightforward and appreciate the wide selection of items available. However, some customers also noted significant issues with delivery services, including delayed or missing parcels, items left at incorrect locations without authorization, or orders being sent to the wrong address. A few other people also felt that there were occasional problems with order accuracy, such as receiving incorrect items or finding some products to be of flimsy quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, often praising items like coverless... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting issues such as missing... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more

Company replied

Rated 5 out of 5 stars

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more

Company replied

Rated 5 out of 5 stars

I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,077)

7,891 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great prices, quality and service

Fantastic garden cushions for my new furniture which look fantastic and such a great price. One of my items arrived damaged but the response and resolution from customer service was really quick which is great

July 14, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 3 out of 5 stars

Looks nice but with poor instructions…

Looks nice but with poor instructions and what seemed like a hundred pieces to screw together it was a nightmare to put together, had it not been for my husband it would of ended up in a heap in the garden. Also not enough clearance above the draws for the handles so they stick badly and you have to pull really hard to get them open again so I am going to have to get new handles for the fronts of the draws and drill holes into the draw fronts.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good value

Ordering was easy, great quality,good price and communication.
Delivery was quick and friendly would recommend OHS some fab bargains in sale and plenty of choice in general never sent anything back as been happy with all my purchases.

July 7, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Denise,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

I have had non stop help since getting…

I have had non stop help since getting in touch with you and the service is amazing

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Paul,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Quick no nonsense easy return

Quick no nonsense easy return. So helpful.

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Good quality

Beautiful cute things for the home

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Fatima,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Good quality,great price and speedy…

Good quality,great price and speedy delivery

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Barbara,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Such a straight forward easy process

Such a straight forward easy process. I had the misfortune of a product arriving damaged but Mishqa was really helpful and arranged for me to get a replacement item. Thank you so much for making it an easy experience. I will definitely continue using OHS.

July 14, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lisa,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

First time using OHS and a pretty…

First time using OHS and a pretty positive experience overall! Great selection of products in their sale at great value prices. Good quality too. My order was despatched in batches but arrived quickly. Two items did not arrive so I contacted customer services and they were quick to respond, apologise and refund me. Can’t fault them.

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Kimberley,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Mishqa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Babalwa from the customer service team…

Babalwa from the customer service team was extremely helpful. Thank you.

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lauren,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Good website

Quick delivery kept updated on delivery although some items take longer and come in different deliveries friendly and polite courier would recommend having a look on this website.

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Brenda,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

I purchased a few items

I purchased a few items, a side table had slight damage to the top, offered a full refund for a return or 50% to keep, the king size duvet set only had 1 pillowcase, again offered a full refund, couldn't really ask for more, first refund already notified in paypal so had to give 5 stars for service, the garden items I purchased are well worth it.

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

I needed to contact OHS due to an issue…

I needed to contact OHS due to an issue with delivery. Babalwa dealt with my case, the service given was excellent and dealt with very quickly. Thank you

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Kaeleigh,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Babalwa. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

I had a chair cushion missing from my…

I had a chair cushion missing from my order so I contacted the team. Jody immediately asked if I wanted a refund or a replacement and as I had two chairs and one cushion the replacement was the option I picked. Jody was extremely efficient and offered great customer service. As always with OHS she is a great team member. Thanks Jody !

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Nic,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Jody. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

I had one of my items missing

I had one of my items missing, email them & got a response very quickly & my missing item was dispatched to me with no hesitation. Thank you to the wonderful Phumie..

July 14, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Abbie,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Olivia @ OH

Rated 2 out of 5 stars

I still haven’t received items

I still haven’t received items
No contact from Evri either on what’s happening with deliveries
Second time this has happened with online home shop which a real shame because their stuff is very reasonable

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with one of the items…

I had a problem with one of the items on my recent order but Limeez in customer service was very helpful and sorted my issue thank you

July 15, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Hannah,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Olivia @ OHS

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