Online Home Shop Reviews 

27,076
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their affordability and great value for money. Many consumers find the ordering process straightforward and appreciate the wide selection of items available. However, some customers also noted significant issues with delivery services, including delayed or missing parcels, items left at incorrect locations without authorization, or orders being sent to the wrong address. A few other people also felt that there were occasional problems with order accuracy, such as receiving incorrect items or finding some products to be of flimsy quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, often praising items like coverless... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting issues such as missing... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more

Company replied

Rated 5 out of 5 stars

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more

Company replied

Rated 5 out of 5 stars

I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,076)

7,891 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cute cushions

Loved the cute cushions full of character and good value.

July 9, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Susan,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Everything I have bought I have been…

Everything I have bought I have been pleased with.....ordering, no problem......Quality, no problem .....delivery, no problem......prices real good.......THANK YOU

July 1, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Eileen,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

The customer service was excellent

The customer service was excellent. Phumie was so helpful and she cleared up the delivery issue in no time

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Gregg,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Phumie. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Excellent company and great service…

Excellent company and great service very happy with the throws great quality.

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mr Davies,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very good took a bit off time off…

Very good took a bit off time off delivery but great product

July 3, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Michael,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Very pleased with my order.itams came…

Very pleased with my order.itams came so pleased. Great material looks amazing. Thank you

July 3, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi David,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Couldn’t fault OHS had a little problem…

Couldn’t fault OHS had a little problem they got back to me within 24 hrs. Received my items next day good quality for the price would shop with them again.

July 9, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Glenys,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 3 out of 5 stars

Although very reasonable priced

Although very reasonable priced, I do think the price reflects the quality of item, the cushion seating is not how the picture depicts , it looks more rigid it photo whereas it’s moves about always having to adjust very floppy seating . The delivery company package was damaged hence when putting together table had a slight crack and mark to seating so left then not so complimentary review.

July 8, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and prices and quick…

Excellent service and prices and quick delivery nice quality would buy again thanks 👍

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Colin,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

Not refunding me

Item got left in a 'safe place' them when I returned home wasn't there. I emailed your customer service team who advised me they're not doing anything about it

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery is quick. They update you on your order. Great products. I have had coverless duvets highly recommend.
Garden cushions in the sale are brilliant.
Rugs I have just ordered brilliant for the price I paid. Great shopping site 😄

July 9, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Tania,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great company very quuck with…

Great company very quuck with deliveries everything I ordered was exactly what it was like in pictures.
Very happy with my purchases and will be buying again on future.

July 8, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Helen,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

beautiful items

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Becky,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

From start to finish very professional…

From start to finish very professional and quick. The runners for the money were excellent, quick delivery. Have already ordered again

July 3, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Margaret,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Great customer Service

Great customer Service good Communication, fast and efficient Service

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Siobhan,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Thaniyah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Amazing 🙏

Amazing 🙏
Delivered quickly and with zero issues and quality of products really good

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Miss Danielle,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 3 out of 5 stars

I ordered two of the same items and was…

I ordered two of the same items and was directed to the refund portal but the postage shops and drop offs only serve Britain and Northern Ireland, the Republic of Ireland doesn’t have these British drop off places, so I wrote an email explaining and I haven’t heard back, also they have explained that there is a time limit on returning goods so I don’t even know if I will make the deadline. Waiting to hear back from them to give me instructions for The Republic of Ireland 🇮🇪 because the nearest drop off point is 139 km away. We shall see if I can get a refund on the extra item that I ordered by mistake 🙏

June 27, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery service was excellent

The delivery service was excellent, the towels that I ordered are very nice and very good quality, I should have ordered more. I will definitely order some more stuff I give OHS 10 star's.

July 6, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Theresa,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

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