Online Home Shop Reviews 

27,076
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 8,060 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of products, often noting their affordability and great value for money. Many consumers find the ordering process straightforward and appreciate the wide selection of items available. However, some customers also noted significant issues with delivery services, including delayed or missing parcels, items left at incorrect locations without authorization, or orders being sent to the wrong address. A few other people also felt that there were occasional problems with order accuracy, such as receiving incorrect items or finding some products to be of flimsy quality.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value, often praising items like coverless... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick delivery... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers reporting issues such as missing... See more

Price

Users describe positive interactions with price, consistently highlighting the excellent quality of products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Laa-iqah from Customer Service Team. Is super fast in answering my DM via Facebook. Laa-iqah has even provides me with a new tracker. As delivery service was meant to deliver 2 parcels today and I onl... See more

Company replied

Rated 5 out of 5 stars

What a excellent company to deal with. My order had a slight hiccup one parcel delivered and the second parcel didn't arrive until 2 days later all ordered at same time. On opening the parcel I discov... See more

Company replied

Rated 5 out of 5 stars

I have ordered from this company a few times for home essentials and are very pleased with there products and service each time. The quality of the items are excellent at an affordable price, and any... See more

Company replied

Rated 5 out of 5 stars

I bought some items which were good value, however they were not for me . I asked for a return and Ntuthu from customer service was really responsive and caring . She quickly arranged the return , k... See more

Company replied


Company details

  1. Bedding Store
  2. Curtain Store
  3. Home Goods Store
  4. Linens Store
  5. Rug Store

About Online Home Shop

Written by the company



Welcome to Online Home Shop. Buy your favourite homeware brands direct. Shop the full range of bedding, curtains, towels, throws and rugs.

Why Online Home Shop?

  • Amazing Prices - You won't find better value, with bedding from £1!

  • Huge Range - bedding, curtains, rugs, throws towels & more, we've got you covered

  • Express Delivery Option - need it in a hurry? We've got Next Day Services that will deliver fast

Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(27,076)

7,891 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service excellent quality…

Excellent service excellent quality excellent fit excellent delivery 10 stars excellent thank you

July 14, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sarah,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 5 out of 5 stars

Lovely bedding and very good value in…

Lovely bedding and very good value in these times of expensive goods.
I would definitely promote this on line shopping to friend's and family.
Really pleased with my item and the quality is excellent

July 1, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Una,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Hi I had a query and Limeez answered…

Hi I had a query and Limeez answered very promptly and courteously
And explained the answer to my query very clearly
⭐️⭐️⭐️⭐️⭐️ Limeez

July 12, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Roseann,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Olivia @ OHS

Rated 1 out of 5 stars

False advertising

Ordered a pair of OHS Eylet Blackout curtains and they are not blackout at all. In fact, they let in more light through than standard curtains as they have no lining whatsoever.

July 13, 2026
Unprompted review
Rated 4 out of 5 stars

After misplacing my return receipt of…

After misplacing my return receipt of an item I purchased in February 2026, I was delighted when I found the receipt in a drawer. Whilst I contacted OHS customer service to advise them and sending photographic proof of the return, they refunded the missing item immediately. Good service and much appreciated.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Really nice duvet covers great for the…

Really nice duvet covers great for the hot weather. And great price bought two looks great on bed.

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Patricia,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 1 out of 5 stars

‼️‼️‼️Two months of "it's lost / it's on its way / refund is coming" — still owed money, avoid this company

We ordered a duvet set and bedsheets for our new house through Online Home Shop, and the entire experience has been one of the worst online shopping ordeals we've had.

From the start, the delivery through Evri was a mess. Tracking bounced between "out for delivery," "returning to depot," and "lost in transit," with the parcel never actually arriving. When we contacted Online Home Shop, the replies we did get were vague and contradictory, first it was lost, then it was apparently on its way again, then lost once more, then finally they confirmed it was lost for good and said they'd issue a refund.

That's where things got worse. Instead of refunding the full £47.45 we paid, we received a partial refund of just £24.13, leaving £23.32 still outstanding. That was weeks ago. Despite chasing repeatedly, all we get back are the same empty confirmations that a refund "will be processed," with no actual money appearing and no explanation for the shortfall.

There is no phone number to call, so every single interaction has to go through email, and replies are slow, repetitive, and never actually resolve anything. It has now been almost two months since we placed the replacement order, and we are still out of pocket with no working resolution in sight.

We would never order from this company again, and we'd genuinely advise anyone else to steer clear. If you need something within any kind of reasonable timeframe, go local or use a retailer who actually stands behind their delivery and refund process. Waiting two months for an order that never turns up, followed by a refund that still hasn't been paid in full, is completely unacceptable for what should be a simple home purchase.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Limeez was very helpful with my problem…

Limeez was very helpful with my problem and everything was sorted

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Mags,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Limeez. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

I have bought many items and have never…

I have bought many items and have never been disappointed. Great products at great prices.

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Christine,

Thank you for your review.

We're so glad to hear that you've been happy with the quality of the items and that you're regular customer with us!

We appreciate your feedback.

Olivia - OHS.

Rated 5 out of 5 stars

Really like this shop for garden bits…

Really like this shop for garden bits and pieces ie cushions, outdoor rugs, plastic crockery etc. very good value, fair quality, I also purchased 2 sets of pyjamas which were really good quality, very soft and beautiful colour, granddaughter and daughter very pleased x

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Renee,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Super great price

July 9, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Lou,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

Cool bedding

I have just used it today ,looks really lovely and fresh ,the price was great too

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Howard,

Thank you so much for your review.

We're happy to hear that you love our products just as much as we do!

Have a lovely week!

Olivia – OHS

Rated 5 out of 5 stars

There was an issue with an item missing…

There was an issue with an item missing from my parcel. This was rectified quickly and easily on their website and sent a new one out straight away. Thank you

July 8, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Kirsty,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by our customer service team. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Great communication from Fattima…

Great communication from Fattima regarding my order, received my order very quickly. Will ship here again

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Christina,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Great product at a good price

Great product at a good price. I had a question that was answered excellently by Faatima, very happy with the service.

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Karen,

Thank you so much for your feedback.

We're so happy to hear that you have had such a great experience getting your query resolved by Faatimah. We will make sure this goes back to them!

Olivia @ OHS

Rated 5 out of 5 stars

Lots of choice

Lots of choice, low prices, good quality, quick delivery.

July 10, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hey Sheila,

Thank you for your review!

We're so glad to hear that you're happy with your order and the delivery service. 😊

We really appreciate the feedback.

Olivia @ OHS

Rated 1 out of 5 stars

I have ordered several times from this…

I have ordered several times from this company with no issue. However I rate a company on how they do when there are issues and sadly this has been appallingly. I contacted the company through my account to report missing items. I was then sent a pic of the box delivered to my house and asked to confirm delivery. I explained the issue wasn’t that I didn’t receive a delivery it was that items were missing. I had already explained this and listed the items I was missing. I was then asked to clarify the items missing as I had said I had received a pack of cushion covers and cushions pads but had listed these as missing. I then went back explaining again I had bought two sets of these and only received one. I was then asked to send a pic of the box I had received and the items within. They also in this email listed the wrong items I had explained in my previous email were missing. Does anyone in your customer service have a clue what they are doing? I don’t have time to go back and forth explaining in several items the same thing. Sadly for the sake of items missing which total only around £20 probably you have lost a loyal customer because I couldn’t be bothered with the hassle of dealing either your customer service again which is pitiful

July 13, 2026
Unprompted review
Online Home Shop logo

Reply from Online Home Shop

Hi Hazel,

Thank you for your review.

We're very sorry to hear of your experience this time around and the delay in resolving your query. I can see our CS team have issued a refund the missing items and this has been escalated to our warehouse department to ensure this doesn't occur again.

We appreciate your feedback.

Olivia @ OHS

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