I was so surprised to get my item in 3 days awesome survive and have recommended you guys to friends
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Have ordered with Toys Online twice now for the grandkids interstate. Convenient, very good prices and it is great to be able to order for the kids and have the articles sent straight to their addres... See more
Ordered last minute before Xmas. Live extremely remote (lightning ridge) everything came the next day. Paying express post was worth it! All toys are well priced and all in working order! I am defini... See more
Company replied
I have used online toys several times ..they are excellent for delivery ...the quality of the toys is not always perfect but that's why you should always read the reviews , and not purchase when in do... See more
Company details
Written by the company
Online Toys Australia is an independent, Australian owned and operated online toy store. We’re located at 2/65 Eucumbene Dr, Ravenhall, Victoria, which is approximately 25 km west of the Melbourne CBD. Established way back in 2005, Online Toys Australia rapidly grew to become one of Australia’s largest independent online toy store, stocking thousands of kids toys ranging from baby toys to big kids toys and catering for all age groups! Online Toys Australia carry many well-recognized brands such as Fisher Price®, Hasbro®, Carrera®, Bruder®, and Barbie®, Hexbug®, Matchbox®, Sylvanian Families® just to name a few. With Online Toys, you can buy toys from any part of the world and have your order delivered gift-wrapped locally for that special occasion everywhere in Australia and New Zealand. We have you covered no matter your payment preference. Select from credit Card, AfterPay, ZipPay, PayPal or Bank Transfer! At Online Toys Australia, we offer standard, Australia-wide delivery with flat-rate per order! This means that no matter the size, weight, or the geographical destination, Online Toys Australia can deliver your entire order with a flat-rate. And for fast, we also offer fast, Express Post with next-day delivery to most Australian cities.
Contact info
84 Enterprise Way, 3020, Sunshine West, Australia
- 0393941944
- sales@onlinetoys.com.au
- onlinetoys.com.au
4.7
Excellent
99 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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I was so surprised to get my item in 3…
I was so surprised to get my item in 3 days awesome survive and have recommended you guys to friends
February 15, 2026
Reply from Online Toys Australia
Hi Denise,
Wow — thank you so much! 😊 We’re really glad your order got to you so quickly and that you had a great experience.
It honestly means a lot that you’ve recommended us to your friends — we really appreciate the support.
If you ever need anything, we’re always here to help.
Kind regards,
Mo
Online Toys Australia
Reliable Experience
Quick shipping, good price, clear expectations, great no BS online seller.
November 17, 2025
First time experience was awesome
First time experience was awesome, from the purchase stage to the delivery was perfect.
November 17, 2025
Grandson will love it
October 18, 2025
So in my case
So in my case. Toy was $9 - was charged $16 for shipping, sending back the item I paid $10 - They refunded me $9. So I wore $25 for bothering to send them back the item.
Just use a conglomerate platform or another better toy shop. This website is just abusing customers. No other store I've bought from online in the last 10 years, and I buy from a lot of stores, has ever not refunded me the full amount when I returned an item PLUS these guys charged me to ship it back to them. You can't do both and have the customer not have a dirty taste in their mouth.
Abhorrant misuse of customer online trust. They are some unknown shop - could be any kind of scam - and they are charging me shipping fees to trust them? Rediculous, just use a bigger platform that doesn't rip you off for return shipping. If I had bought THEIR item on ebay, ebay would have forced them to give me back my initial shipping costs. Rediculous.
September 4, 2025
Unprompted review
Reply from Online Toys Australia
Hi Siren,
We’re sorry to hear about your experience and we truly appreciate your feedback. We understand how frustrating it can feel when return costs end up being higher than the item itself.
To clarify, our return policy (https://www.onlinetoys.com.au/returns-and-refunds
) is aligned with standard practice across many online retailers:
If an item is faulty or sent incorrectly, we cover all return shipping costs and provide a full refund, including original postage.
For change-of-mind returns, the customer covers the return postage, and the product cost is refunded.
In your case, the item purchased was $8.49, and express shipping of $16.48 was selected at checkout. Shipping costs are automatically calculated based on distance from our Melbourne warehouse, and it appears this may not have been noticed at the time of purchase. Unfortunately, this made the overall cost feel out of proportion once the product was returned.
We’re a family-run Australian toy store, Melbourne-based in Sunshine West VIC 3020, and have been proudly serving customers since 2005. While we may not be as large as marketplaces like eBay, we take pride in offering genuine products, safe shopping, and fast delivery.
Kind regards,
Mo Fazel
Store Manager
Fast shipping
My Nephew LOVES his new crane toy, it came really quickly and easy set up too.
July 18, 2025
Great service
Great service. Ordered online , simple process with prompt dispatch. Good communication right from the start . Highly recommend
June 20, 2025
Unprompted review
Very happy with my purchase
Definitely no issues ordering from this online store , good quality and very prompt to resolve any issues, my go to store from now on .
June 17, 2025
Reply from Online Toys Australia
Hi Barbara,
Thank you so much for your kind words and recommendation. We’re really glad to hear you found the process simple, communication clear, and delivery prompt — that’s exactly the experience we aim to give every customer.
As a Melbourne-based, family-run toy store, we’ve been proudly serving Aussie families since 2005. Feedback like yours helps reassure others that they can shop with confidence and know we stand by our service.
Kind regards,
Mo Fazel
Store Manager – Online Toys Australia
Reply from Online Toys Australia
Thank you for your kind words and 5-star review! We're so pleased to hear that your ordering experience was smooth and that your delivery arrived quickly. We look forward to serving you again soon!
Warm regards,
Mo Fazel Online toys Australia
Very impressed
I ordered two toys for my grandsons first birthday a week ago on a Monday. I paid for standard delivery. They were delivered here on the NSW Central Coast by the Wednesday. They are great quality. Im very impressed by the delivery time as it came from Melbourne.
May 19, 2025
Reply from Online Toys Australia
Hi Heather, thank you for your kind review. We’re so pleased your order arrived promptly and that the toys were just right for your grandson’s big day!
Kind regards,
Mo Fazel
Great service and great product
Great service and great product, quick delivery highly recommended.
May 18, 2025
Good Service
March 18, 2025
Easy ordering procedure
Easy ordering procedure, efficient & timely delivery plus a great price.
March 18, 2025
Made buying a gift so easy.
February 16, 2025
Very happy with the steps
September 18, 2024
Reply from Online Toys Australia
Hi Jan,
Thank you for leaving us a 5-star review! We're thrilled to hear that you enjoyed your purchasing journey with us. We look forward to serving you again soon!
Best,
Mo Fazel
Online Toys Australia
Easy to order and collect
Easy to order, purchase and collect - impressed that this was able to be achieved even though the business was in the processs of moving address.
Very helpful and pleasant to work/order from.
June 19, 2024
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