Great choice of toys, fast shipping, and excellent customer service via a phone conversation to sort out my mistake when I'd double ordered. I will definitely buy from Online Toys again. Thank you
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Have ordered with Toys Online twice now for the grandkids interstate. Convenient, very good prices and it is great to be able to order for the kids and have the articles sent straight to their addres... See more
Ordered last minute before Xmas. Live extremely remote (lightning ridge) everything came the next day. Paying express post was worth it! All toys are well priced and all in working order! I am defini... See more
Company replied
I have used online toys several times ..they are excellent for delivery ...the quality of the toys is not always perfect but that's why you should always read the reviews , and not purchase when in do... See more
Company details
Written by the company
Online Toys Australia is an independent, Australian owned and operated online toy store. We’re located at 2/65 Eucumbene Dr, Ravenhall, Victoria, which is approximately 25 km west of the Melbourne CBD. Established way back in 2005, Online Toys Australia rapidly grew to become one of Australia’s largest independent online toy store, stocking thousands of kids toys ranging from baby toys to big kids toys and catering for all age groups! Online Toys Australia carry many well-recognized brands such as Fisher Price®, Hasbro®, Carrera®, Bruder®, and Barbie®, Hexbug®, Matchbox®, Sylvanian Families® just to name a few. With Online Toys, you can buy toys from any part of the world and have your order delivered gift-wrapped locally for that special occasion everywhere in Australia and New Zealand. We have you covered no matter your payment preference. Select from credit Card, AfterPay, ZipPay, PayPal or Bank Transfer! At Online Toys Australia, we offer standard, Australia-wide delivery with flat-rate per order! This means that no matter the size, weight, or the geographical destination, Online Toys Australia can deliver your entire order with a flat-rate. And for fast, we also offer fast, Express Post with next-day delivery to most Australian cities.
Contact info
84 Enterprise Way, 3020, Sunshine West, Australia
- 0393941944
- sales@onlinetoys.com.au
- onlinetoys.com.au
4.8
Excellent
102 reviews
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Very happy with the steps
September 18, 2024
Reply from Online Toys Australia
Hi Jan,
Thank you for leaving us a 5-star review! We're thrilled to hear that you enjoyed your purchasing journey with us. We look forward to serving you again soon!
Best,
Mo Fazel
Online Toys Australia
Easy to order and collect
Easy to order, purchase and collect - impressed that this was able to be achieved even though the business was in the processs of moving address.
Very helpful and pleasant to work/order from.
June 19, 2024
Great service Order came really quickly and toys very…
Order came really quickly and toys very good quality
June 18, 2024
A great selection of toys for all ages.
A great selection of toys for all ages.
Fast Delivery .
May 20, 2024
Reply from Online Toys Australia
Hi Elaine,
Thank you for your **5-star review** We're delighted that you enjoyed our **selection of toys** and appreciated our **fast delivery**. Your feedback means a lot to us!
Warm regards,
Mo Fazel
Online toys Australia
Customer service
Very easy company yo deal with and the…
Very easy company yo deal with and the website is easy to navigate. Very fast delivery and fantastic quality products
April 17, 2024
Reply from Online Toys Australia
Dear Karen,
Thank you for the 5-star review! We're glad you enjoyed our **easy-to-use website**, **fast delivery**, and **quality products**. Looking forward to your next visit!
Best,
Mo Fazel
Online Toys Australia
As my first experience in buying…
As my first experience in buying online, your site was easy to navigate you had what I was looking for and my parcel arrived within 2 days of purchase
April 17, 2024
Prompt delivery and great communication
I ordered several different types of tubs of insect toys. The products were delivered within a couple of days and were of very good quality for the price. I would certainly order from this company again. The communication was excellent.
April 17, 2024
Unprompted review
Reply from Online Toys Australia
Thank you so much Kathy for your glowing review! We're thrilled to hear that you were pleased with both the prompt delivery and the quality of our products. Ensuring customer satisfaction is our top priority, and we're glad to know that our communication met your expectations. We look forward to serving you again in the future!
Best Regards,
Mo Fazel
Online Toys Australia
Easy to order
Easy to order, great price and my turtle arrived in good time and is exactly what I wanted - thank you - great service
April 15, 2024
Unprompted review
Reply from Online Toys Australia
Dear Julia,
Thank you for taking the time to share your experience with us! We're thrilled to hear that your order process was **easy**, the price was **great**, and your turtle arrived promptly and met your expectations. 🐢
At our service, customer satisfaction is our top priority, and we're delighted that we could provide you with a positive experience. If you have any more needs or questions, feel free to reach out. We're here to assist you!
Once again, thank you for choosing us. We appreciate your business and look forward to serving you again in the future.
Best regards,
The Online Toys Australia Team 🌟
Excellent service
Speedy delivery, products arrived in perfect condition, cannot fault this shop
March 19, 2024
Ordered last minute before Xmas
Ordered last minute before Xmas. Live extremely remote (lightning ridge) everything came the next day. Paying express post was worth it! All toys are well priced and all in working order! I am definitely ordering again!!
Thankyou so much
December 18, 2023
Reply from Online Toys Australia
Hello Michelle,
Thank you for your kind words! We're delighted to hear your order reached you promptly in Lightning Ridge and that everything is in perfect working order. We appreciate your support and look forward to serving you again. Happy holidays!
Mo Fazel
Online Toys Australia
Director
Delivery was good
Delivery was good , no damages , but couple of days slower than I expected !
November 17, 2023
It was very good to be able to talk to…
It was very good to be able to talk to someone when there is a problem.This person was extremely helpful and fixed the problem quickly.There was no mucking around with "chat" which is generally useless and a waste of time.Thank you for old fashioned service
October 18, 2023
Great service
Used your service many times for gifts for my grandchildren. Always promptly wrapped and despatched . Thank you
September 18, 2023
EXCELLENT AS ALWAYS !
August 18, 2023
Reply from Online Toys Australia
Dear Brian,
Thank you for your five-star review! We're delighted to hear that you found our service excellent, as always. We appreciate your continued support!
Mo Fazel
Ordering outside Australia is bad
I am outside Australia buying a gift for family in Australia. To simply send the order to the nearest post office is not helpful and was not what I paid for. I required delivery to the door NOT Auspost
June 16, 2023
Reply from Online Toys Australia
Dear Enzo,
We apologize for the inconvenience you experienced with your recent order delivery. Your feedback is essential to us, and we deeply regret any frustration caused.
Upon reviewing your order, we noticed that our delivery attempt was unsuccessful because no one was available at the specified address during the delivery time. Additionally, we understand that no specific instructions for preferred delivery time were provided in the order.
Please be informed that our default delivery option, in partnership with Australia Post, is to leave a delivery notice at the recipient's address and request pickup from the nearest Australia Post office when no one is available for delivery. However, we realize that this information could have been communicated more clearly during the ordering process.
Your satisfaction is our priority, and we strive to accommodate our customers' preferences as much as possible. To express our apologies, we would like to offer you a [discount/coupon/free shipping] on your next purchase. Your feedback is valuable, and we will use it to enhance our services and communication.
If you have any further questions or would like to provide specific delivery instructions for future orders, please feel free to contact our customer support team at sales@onlinetoys.com.au/+61393941944. We are here to assist you promptly.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Mo Fazel
Customer Support Team
Website was very easy to navigate
Website was very easy to navigate, range was excellent thus making the entire shopping experience from home simply very, very satisfying.
June 16, 2023
Reply from Online Toys Australia
Dear Robyn,
Thank you so much for your glowing 5-star review! We are thrilled to hear that you found our website easy to navigate and enjoyed the wide range of products we offer. It's wonderful to know that your shopping experience from Online Toys Australia was incredibly satisfying. We appreciate your kind words and hope to continue providing you with exceptional service in the future.
Best regards,
Mo Fazel
Store Manager
Excellent prompt service
May 18, 2023
Reply from Online Toys Australia
Dear Colin,
Thank you for your kind words! We're delighted to have provided you with excellent and prompt service. Your satisfaction is our top priority, and we look forward to serving you again soon!
Best regards,
Mo Fazel
Customer Support Team
Online Toys Australia
Reply from Online Toys Australia
Dear Paolo,
Thank you for taking the time to leave us such a positive review! We truly appreciate your kind words and are delighted to hear about your positive experience with us.
We are thrilled that you found our pricing competitive, packaging excellent, and delivery times very satisfactory. Providing a seamless and enjoyable shopping experience is our top priority, and we are delighted to have met your expectations.
Your feedback motivates us to continue striving for excellence in all aspects of our service. If you have any further comments or suggestions on how we can improve, please feel free to share them with us.
Once again, thank you for choosing us and for sharing your positive experience. We look forward to serving you again soon!
Best regards,
Mo Fazel
Customer Support Team
Online Toys Australia
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