Only-apartments Reviews 887

Recientemente, he sido cliente de Only-Apartments con numero de referencia B3BF-2C82-F2DE (497038), para la contratación de un apartamento en New York del 9 al 13 de Febrero de 2019.
Gentuza, miserables, ruines, mezquinos, abyectos, despreciables…
Un balance de todos ellos sería la palabra para describir, fruto del servicio que dan al cliente y el perfil de Only-Apartments (O-A) como empresa, desde la experiencia que he sufrido en mi relación con ellos.
Creo que es importante poner en conocimiento de futuros potenciales clientes de esta web, que pueden encontrarse en una situación de indefensión como la que me ha tocado vivir en primera persona, y que me he propuesto publicitar en todos los canales, redes sociales, páginas de valoración de servicios turísticos, y por supuesto la OCU (Organización de Consumidores y Usuarios, en España).
Habiendo hecho una reserva con más de dos meses y medio de antelación, y ejecutados los dos pagos requeridos hasta un total de 671,21 €, a dos días de mi llegada al destino no se me había confirmado el procedimiento de recepción, check in y entrega de llaves. En comunicación telefónica y escrita (vía email) con el subcontratista de O-A, se me comunicó que no se me podía garantizar el alojamiento, y que ponían en mi conocimiento y el de O-A la cancelación de la reserva sin cargo alguno. Básicamente, me encontré a 48 horas de la llegada mía y de mi familia a New York, con los vuelos comprados y programados, y sin reserva de alojamiento ninguna.
Y lo que es más indignante, O-A aplicó unos gastos de cancelación de 120,82 € (el 18% del importe total de la reserva), conociendo que yo disponía por escrito confirmación de su subcontratista en destino de que no se aplicaría cargo por la cancelación ninguno.
Es decir, además de proporcionar al cliente un nulo servicio (pagado con antelación), dejar en una situación de precariedad ante la necesidad de búsqueda de alojamiento alternativo a horas de la llegada a destino, se ha aplicado una penalización por cancelación sin soporte justificativo ninguno (las condiciones generales de la página no la contemplan cuando la cancelación es responsabilidad del arrendador en destino).
Por añadidura, durante 7 días de comunicaciones, y decenas de llamadas a su teléfono de contacto en España +34 933017678, ni tan siquiera de ellas fué atendida por el un operador físico (invitaría a cualquier potencial cliente que intentase comunicar con este número de forma previa a la reserva, para experimentar la frustración de la imposibilidad de contacto). Solamente fue posible el contacto telefónico directo con el subcontratista en destino.
Ante esta situación, y disponiendo de toda la documentación que acompaña al procedimiento descrito (cruce de emails y entradas en la info de O-A fundamentalmente), cabría la posibilidad de demandar a O-A, pero tanto los responsables jurídicos de esta firma como cualquier cliente son conocedores de que saldría más caro el procedimiento que el monto de la reclamación. Es decir, la única acción que cabe es la denuncia en las redes sociales y estamentos públicos de reclamación a este efecto, fundamentalmente en aras de la información a futuros potenciales clientes de la estafa en la que pueden verse inmersos.
Sirva el presente pues como texto de denuncia de la miseria, ruindad, mezquindad de la estructura de Only-Apartments, y como aviso a futuros potenciales clientes de la naturaleza de servicios que pueden recibir de esta empresa.

Recently, I have been a customer of Only-Apartments with reference number B3BF-2C82-F2DE (497038), for the contracting of an apartment in New York from February 9 to 13, 2019.
Miserable, mean, petty, abject, despicable ...
A balance of all of them would be the word to describe, regarding the service they give to the customer and the profile of Only-Apartments (O-A) as a company, from the experience I have suffered in my relationship with them.
I think it is important to inform future potential clients of this website, that they may find themselves in a situation of helplessness such as the one I have experienced in the first person, and that I have proposed to advertise on all channels, social networks, websites, valuation of tourist services, and of course the OCU (Organization of Consumers and Users, in Spain).
Having made a reservation with more than two and a half months in advance, and executed the two required payments up to a total of € 671.21, two days after my arrival at the destination I had not confirmed the procedure of reception, check in and delivery of keys. In telephone and written communication (via email) with the subcontractor of O-A, I was informed that I could not be guaranteed accommodation, and that I and O-A were aware of the cancellation of the reservation without charge. Basically, I found myself within 48 hours of my arrival and my family's arrival in New York, with the flights purchased and scheduled, and without reservation of any accommodations.
And what is more outrageous, O-A applied a cancellation fee of € 120.82 (18% of the total amount of the reservation), knowing that I had in writing confirmation from your subcontractor that there would be no charge for the cancellation none.
That is, in addition to providing the customer with a null service (paid in advance), leaving in a situation of precariousness before the need to search for alternative accommodation at the time of arrival at destination, a penalty for cancellation has been applied without justification support none (the general conditions of the page do not contemplate it when the cancellation is the responsibility of the landlord in destination).

In addition, during 7 days of communications, and dozens of calls to his contact telephone number in Spain +34 933017678, not even one of them was attended by a physical operator (he would invite any potential client to try to communicate with this number in a way prior to booking, to experience the frustration of the impossibility of contact). Only direct telephone contact with the subcontractor was possible at the destination.
Faced with this situation, and having all the documentation that accompanies the procedure described (crossing emails and entries in the OA info primarily), it would be possible to sue OA, but both the legal heads of this firm and any client are knowledgeable that the procedure would be more expensive than the amount of the claim.
That is to say, the only action that is possible is the denunciation in the social networks and public statements of claim for this purpose, fundamentally for the sake of information to future potential clients of the scam in which they can be immersed.
Serve the present as a text to denounce the misery, meanness, pettiness of the structure of Only-Apartments, and as a warning to future potential clients of the nature of services that they can receive from this company.

I booked an apartment with free cancellation. Received receipt and email confirmation from them plus email from apartment owner telling me the booking was from only apartments. I wanted to cancel as property is not what we wanted. I did this less than 24 hours after the booking. They now say I booked through homeandaway (which I did not) and refuse and refund. Their telephone numbers do not work and they refuse to contact me other than email. Nor would they pass to managing director. Do not use, they just stole over £400 from me.

This is quite singularly the worst company I have had the misfortune to deal with.

The company, if it is one, is a total scam. Please don't use this company as you will be out of pocket. We turned up on Christmas eve at 8 o clock PM in Fuerteventura to find our accommodation cancelled. No room at the Inn came to mind!

We found alternative accommodation at inflated prices but only-apartments won't recompence us for anything. A total scam. Please stay clear of these.

Having done everything required of me to book an apartment in Alicante for 8 nights from 21 January, these people not only failed to request the balance due (which they stated in their confirmation they would do automatically on the 11th), but they then cancelled the booking altogether, blaming me and / or the bank for not paying when required.
Not only that, but they failed to answer the phone on several occasions, and failed to read the email I sent to them immediately, after I established that the bank had not received any request for payment from them.
The Managers of the apartment kindly helped to get this sorted but it was not an experience I want to repeat.
I cannot imagine how a firm could be any more incompetent.

Only-apartments do not pay money to the owners. I have 2 reservations from Sep and Oct 2018 and Only-apartments decided not to pay. When I browse the internet there are plenty of owners to who O-A owe money. The phones are off, no one replies the emails. Seems to expect to file bankrupcy. Beware !!!

Home owners, Serviced apartments, anyone who owns a property. DO NOT USE THIS COMPANY to let your property out.

THEY DO NOT PAY.

We are owed over £2000. They have been ignoring us since October and when they do respond they tell us this is due to a payment processing issue.

To date, we still have received nothing.

I can't advise strongly enough it is not worth it.

do not book with this company i have lost nearly £600 with this company as they said they had requested my payment and were turned down.after contacting my bank who said it had not been requested i have tried everything to contact this company to no avail .A load of thieves as far as im concerned . great big conmen stay clear of them

NON PAYMENT TO OWNERS!

We listed our property through Kigo and subsequently got a booking with Only Apartments for 700 euros. We are still waiting for payment and it's been over 2 months! Nobody picks up the phone and the e mail responses we get say that the accounts department made an error and we will be paid 'shortly'. When I ask why it is taking so long and who the complaints/management department is, I get the same vague answer. That we will be paid shortly.
We feel absolutely powerless. This is theft and deceit and the company should be reported. We are taking to social media this weekend and advising all proper.ty communities on Facebook to never use this company

WARNING - ONLY APARTMENTS DON'T PAY TO THE OWNERS
We listed a property in Lisbon with Only Apartments and received a booking, the guest check-in on 03/10 and as soon as the guest made the reservation they received the money and should have sended to me 48h after the guest check-in.
I already sent several emails and they don't pay me the amount due to me for more then one month.
Always answer the same things " I am working together with our Accounting Department and the bank to solve this issue as soon as possible."
But they are work on this issue for Over two months, still don't figure out what happened? I'ts Impossible right?
And latelly, they are not responding to my emails anymore, as simple as that.
I totally don't recommend work with only apartments.

Don't use this site. My father was diagnosed with a brain tumor and given a few months to live. They canceled our booking and re-sold the property. We were offered no refund and charged in full. I sent numerous emails pleading for a refund, as we needed the money for his care. We sent official letters from the hospital confirming this was a brain tumor and he only had a few months to live. They said they have a no refund policy and then ignored our emails. A very distressing and upsetting experience.
30 Nov 18 You have asked me to contact customer services. I have done this on numerous occasions and receive no response. Is this another unethical con?

They don't pay to the owners since Last october.
They don't answer the phone only to get bookings.
You have to send them an email and the answer is always the same: we will check your claim and answer you in 24 hours. But it never happens.
BE ALERT WITH ONLY APARTMENTS

Yo también soy propietario de varios apartamentos y Ony-apartments también ha dejado de pagarme hace un mes. Leevo reclamando el pago desde el pasado día 22 de octubre y la única respuesta que recibo es que se está revisado.
Veo que no soy el único propietario con el mismo problema por lo que sospecho que esto se está convirtiendo en una estafa para nosotros y los huéspedes.
I have some properties publish at Only-apartment and they don´t pay me a booking and I´m claim them for this till las October 22nd. The only answer I recieve is I must wait 24 hours and it is supposed they are checking for this.
T

Don't use ths site. My reservation was cancelled last minute by the host and I didn't get refund. I have tried to contact only-apartments but they are not responding to my emails, phone customer service assistant claimed that she is not able to help me and owner of the property is also not responding.

I will never do business with this company. Customer support is almost non-existant. Had trouble with my reservation, and wanted to cancel 4 hours after making my reservation. I got a quick response that I would not get a free refund, which I thought unfortunate, but wanted to know how much I would be charged. Did not get a response back. Tried calling, but was repeatedly told that all are busy and hangs up on me. After hours, I got through and I was informed that I would not get a refund at all. I said that it was unacceptable and hung up. Next thing I know my booking was cancelled without my approval, and of course customer support is unavailable.

They don't pay at my company Oporto Trendy Apartments for more then one month.
Always answer the same things " I am working together with our Accounting Department and the bank to solve this issue as soon as possible."
They change the name of the company now is CERBIUM HOLDINGS.
The support works realy bad
One thing very important is the guest already pay but they don't pay me is more then 1000€ and we support all the cost of the guest, is unbelievable.
i totally don't recommend work with only apartments and i will do everything to to recover my money.

very easy to book and range of apartments were good.
will reserve judgement on accuracy of description of apartment till we arrive

I found the service wonderful.

*WARNING - DO NOT USE ONLY APARTMENTS*
We listed a property in London with Only Apartments and received a booking from a lovely Canadian couple who stayed with us over a month ago. Only Apartments have withheld the payment they received many months ago from the guests. It's in the region of 1,000 GBP.
I've been corresponding with them about the non-payment for close to a month, sending something numerous emails & making several phone calls (they make it very difficult to actually speak with someone). Every single time without exception they have fobbed me off. They have admitted in writing that the fault lies with them, yet made less than zero effort to pay what they owe. On no occasion have they ever contacted me without prompting.
Yesterday they left me on hold for 15 minutes without any update, today someone from their owners team refused to give their name and hung up on me. They honestly couldn't care less about their customers. Today they actually said that they couldn't help further as the accounting team was at lunch. They are totally unprofessional. They also refuse to tell me how to complain, which is a legal requirement for companies doing business in the UK.
The worst company I've ever dealt with - use them only if you want terrible service from an organisation that couldn't care less. There are plenty of other booking portals in this competitive industry, a company that conducts itself like this will not be around for long.

Bait and Switch alert. Booked an apartment in Dallas, TX. Was notified that the apartment was already booked and offered an alternative booking that did not meet our needs. Rejected that offer and requested a refund. All of a sudden no communication. Still no refund. Unethical company.

To date we have found the booking on-line very straight forward; hence the 4 star rating given. All we know hope is when we get to the apartment on the 15th October it is 'As pictured ' on the web-site.