OnlyVetMeds.com Reviews 244

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great, pretty much all-encompassing, selection of products! Fast service at affordable pricing - what more could you ask for!? I really like the auto-ship feature as it helps to avoid the “panic ord... See more

Rated 5 out of 5 stars

Their site was easy to navigate and they had the medication I was looking for at a great price. I qualified for free shipping based on the amount I spent and their was a promo code listed clearly at t... See more

Rated 5 out of 5 stars

I could not ask for better service representatives!! Serena was very helpful in getting my order completed and was so kind and professional speaking with me. I will definitely be continuing to use the... See more

Rated 5 out of 5 stars

My autoship was out of stock, so Serena called me and made sure I could go in and order a different size of what I needed to fulfill my pet's needs. She sat with me on the phone through the whole orde... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Top-selling FDA/EPA approved pet medications, food and supplements delivered to your door. Easy setup, quick delivery. Up to 70% off regular prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

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Rated 2 out of 5 stars

Filling and delivery of a prescription…

Filling and delivery of a prescription was extremely slow, 8 calendar days compared to 2-3 for a competitor. I pretty certain it is not the vet's office causing the delay. I've ordered gabapentin twice for my dog. First one was mishandled and I had to call to get it corrected. Second had a different problem, unless this is normal turnaround time. Price is excellent, which I why I bought from onlyvetmeds originally, but the slow delivery isn't worth the incremental savings over other providers.

May 24, 2021
Rated 1 out of 5 stars

The customer service is terrible

The customer service is terrible. My Vet has tried to call them several times to approve the medication and has left several messages and have not been able to reach anyone. They faxed an approval but they have not sent the medication. They sent me an email that they can't reach my Vet. I have also tried to call OnlyVetMeds and get no response. First, why do they need to get approval on a medication that has refills? Secondly, they need to answer the phone. This has been an issue since I started using them. Now my dog is out of her medication. Do yourself a favor and avoid using OnlyVetMeds.

April 27, 2021
Rated 1 out of 5 stars

No customer service

Called and left message and emailed to get status on order. Still no reply and no one answers the phone. Very poor customer service.

April 27, 2021
Rated 5 out of 5 stars

Order Processing

This is the first time I've dealt with ONLYVET, but it surely won't be the last. The processing of my order for Heartgard and Nexgard was done in a short time and the lady processing them went out of her way to be certain I was informed about the shipment limit for the tablets as the Vet had written the Rx in a fashion that did not align with the required shipment amounts. Very Professional and helpful!

March 19, 2021
Rated 1 out of 5 stars

No Communication!

I ordered on 3/1, on 3/3 vet still not contacted for prescription authorization. I called on 3/3 and had to leave a message on the prescription voicemail where I explained the situation and gave them the vet's fax #. Still, no contact until I received this 'How Did We Do' survey. Although they charged my card as soon as the order was placed. This was my first AND LAST time ordering from this company.

March 8, 2021
OnlyVetMeds.com logo

Reply from OnlyVetMeds.com

Hello, I am sorry you believe there was a lack of communication on our end. Your order was received at 3:32pm on 3/1. We faxed for approval the following day on 3/2. Your vet denied your RX request on 3/3. On 3/3 we emailed you to let you know we have placed your order on hold and that you may want to contact your vet. I apologize for the inconvenience.

Rated 5 out of 5 stars

Very easy to use!

Very easy to use. OMV even called my vet to get the prescription for my dog's medication. I opted for auto refills each month and OMV was cheaper than getting the script filled through my vet! Very happy with the simplicity!! Thank you!!

March 5, 2021

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