OnlyVetMeds.com Reviews 244

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great, pretty much all-encompassing, selection of products! Fast service at affordable pricing - what more could you ask for!? I really like the auto-ship feature as it helps to avoid the “panic ord... See more

Rated 5 out of 5 stars

Their site was easy to navigate and they had the medication I was looking for at a great price. I qualified for free shipping based on the amount I spent and their was a promo code listed clearly at t... See more

Rated 5 out of 5 stars

I could not ask for better service representatives!! Serena was very helpful in getting my order completed and was so kind and professional speaking with me. I will definitely be continuing to use the... See more

Rated 5 out of 5 stars

My autoship was out of stock, so Serena called me and made sure I could go in and order a different size of what I needed to fulfill my pet's needs. She sat with me on the phone through the whole orde... See more

Company details

  1. Pet Supply Store

Information provided by various external sources

Top-selling FDA/EPA approved pet medications, food and supplements delivered to your door. Easy setup, quick delivery. Up to 70% off regular prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

244 reviews

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Rated 4 out of 5 stars

Great company

Great company, but there are too many glitches in their website. Takes too long, doesn't save anything, and lots of redos. All in all, I do like their prices.

March 4, 2021
Rated 4 out of 5 stars

ordering process fairly easy

ordering process fairly easy. Would like to be able to send scanned copy of prescription instead of having to mail it in or having to verify with my veterinarian.

March 3, 2021
Rated 5 out of 5 stars

Best price online

Very user friendly website. Best price online for the medication my pet needed. Will return to OnlyVetMeds for all our future pet medications.

March 1, 2021
Rated 1 out of 5 stars

I ordered medication over a week ago…

I ordered medication over a week ago and I have no idea if it has been sent. There has been no follow up email to tell me if it has been approved by the vet. My credit card has been charged but I have no idea if I am going to receive the product. In the next few days I am going to dispute the transaction through my credit card.

March 1, 2021
OnlyVetMeds.com logo

Reply from OnlyVetMeds.com

Hello, I apologize for your experience. I looked into your order, and it was finally approved on 3/4 after a few phone calls with the vet. Initially the wrong medication size was ordered which cause the vet to deny your order, then it took another few days for them to approve the revised order. Not ta typical scenario, and I do apologize for that.

Rated 4 out of 5 stars

The website is easy to use

The website is easy to use and placing the order was easy. It took several calls before OnlyVetMeds gave an e-mail address to our vet after several attempts to fax the prescription failed.

February 27, 2021
Rated 3 out of 5 stars

Customer service needs work

Price was best I found online, but I had to call no less then 10 times before they shipped my dogs medicine. 7 times the recording said transferring to rep, the said leave a message no one is available.

February 27, 2021
Rated 5 out of 5 stars

VERY pleased!

Website is very user friendly. Love the way the check out is formatted, making it easy to select whether or not you want an auto-renewal, for which pet, and whether or not your vet will be providing the Rx. The prices are SO reasonable, and I was very happy that there was free shipping, and no one trying to sell you things as you checked out. I am VERY happy with them so far! Looking forward to using them!

February 23, 2021
Rated 4 out of 5 stars

Thankful cat

They did come a little late, by one day but I got my order in a little late in the day so it’s partially my fault. They are very kind there, especially Serene who I talked to, my meds got here, on time for my cat, who is grateful too..Thank you

February 23, 2021
Rated 1 out of 5 stars

Well I ordered on January 26 and it's…

Well I ordered on January 26 and it's February 20, but I guess I shouldn't have expected to actually have received the meds by now, right? I mean, I only paid $4.95 in shipping to send one bottle of 90 pills across the country. I really shouldn't have expected them to arrive within 25 days, right? This has been an absolute mess. It took 2 and a half weeks just to get vet approval. Then, when they FINALLY shipped, they sent it on the slow boat. Unbelievable. Thankfully, I was able to get meds directly from my Vet. But, my God. This is just a mess.

February 20, 2021
Unprompted review
OnlyVetMeds.com logo

Reply from OnlyVetMeds.com

We apologize your order took so long to receive, that is definitely out of the ordinary. Unfortunately, we are unable to send out prescription items without your veterinarian’s authorization. We reach out daily to obtain authorization, but sometimes it takes an extended period of time for them to send back the authorization. Once a package is shipped from our facility, we don’t have any control on how long the shipping will actually take. Recently there have been many storms that have affected shipping times and we do apologize for that, but there isn’t anything we can really do while your package is in transit.

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