Ontapp Reviews 

14
TrustScore 3 out of 5

3.1

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Company details

  1. Payment Service

Written by the company

A market leading in-venue ordering app, ticketing wallet & payment system for bars, clubs, cafes, restaurants and events.


Contact info

3.1

Average

TrustScore 3 out of 5

14 reviews

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1-star

No recent history of asking for reviews

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3.1

All reviews

(14)

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Rated 1 out of 5 stars

SCAM your money and never reply.

I purchased a ticket and never recieved it. I have submitted a complaint to every contact detail possible and have not recieved a response. Worked fine before this. Got scammed out of a ticket and had to purchase another.

May 3, 2024
Unprompted review
Ontapp logo

Reply from Ontapp

Hi, sorry to hear you had a ticketing issue. Please contact our support team on support@ontapp.app and we would be happy to look into it for you.

Rated 5 out of 5 stars

The new updated booking system.

The new updated booking system for tickets is a lot easier with the new layout.
There are more options for upcoming days such as 4 days prior where the old booking system only showed and allowed you to book tickets for the same day.
A lot clearer and spaced out which makes it quicker and easier to use.
Good decision to update the ticket system

July 6, 2022
Unprompted review
Rated 5 out of 5 stars

Used for Eden Softplay payments

Use this booking system all the time for Eden Softplay and it’s super easy, intuitive and compatible with a load of different payment types. Would be amazing if it supported ApplePay as well 👍🏻

June 28, 2022
Unprompted review
Rated 5 out of 5 stars

I sell tickets through Ontapp

I recently intergrated Ontapp ticketing into my business. The expereince for me as someone who runs a business that relies on a seamless booking experinece has been fantastic. It is lightyears ahead of other services i have used before, and the team have been fantsatically accomodating. Would reccomned Ontapp tickets to any venue looking to improve their event creation flow and ease of use for customers.

June 18, 2022
Unprompted review

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