We went on holidays with On the Beach last year and everything went well. We had access to chat to discuss any additional requirements. We are going again to same location this year and have used On T... See more
Company replied
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Was easily booked but what made it easier I know the hotel very well have stayed there 13 times I know it has been taken over. Last year so looking to see if the experience is as good as it always ha... See more
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Very happy with the booking process and everything so far. I did get an email directing me to complete a form for a traveler who requires assistance, but when you get to that section of the website i... See more
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As a first time user of On the Beach I found the website easy to use and good information on each resort and hotel facilities. I found the customer reviews very helpful in making my decision on wher... See more
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Company details
About On the Beach
Written by the company
We’re On the Beach and we’re proud to be one of Europe's leading online retailers of beach holidays. From humble beginnings in 2004 as a start-up business in a terraced house in Macclesfield, England, to our 2015 listing on the London Stock Exchange; we now send over 1.5 million happy customers away on their perfect beach holiday every year and have won lots of awards doing it.
Visit our site
Contact info
The easiest way to reach us is through our handy Live Chat feature. You can find this under the 'Help and Contact' section of your My Bookings account, and one of our beach buddies will be happy to help you on your way., Ireland
- onthebeach.ie
3.9
Great
669 reviews
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I have waited for more than two hours…
I have waited for more than two hours in your queue and I was the next person, I was then thrown out of the queue, when I went back in ithe online queue to message an agent was 112 in it, what the hell is going on with on the beach? The whole thing is very detressing, booking reference MYB14975897B
April 18, 2026
Unprompted review
Reply from On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
My friend is extremely distressed with…
My friend is extremely distressed with On the beach. She has waited in line for hours to speak to a rep on the phone to no avail. She has to cancel the holiday for personal reasons. And she is within the time frame to do so. She feels that she spoke to a scammer yesterday, 16th April, when she was asked to download an app called worldremit money transfer. The person asked her highly personal details, including her current employment situation. She had to hang up on him. I'm representing her as she has tried every avenue, has hit a brick wall and is highly anxious now and distrustful of the On the Beach company. If this has happened to anyone else, can you chat with us.
The holiday booking reference is MYB14912359B. This has gone on for weeks, and needs to be sorted now.
April 16, 2026
Unprompted review
Reply from On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
I had s great service booking my…
I had s great service booking my holiday, and best prices for the time off year that suited us,
April 17, 2026
Reply from On the Beach
Thanks Maria! Great service + best prices = the perfect holiday booking combo 😊. So pleased we could find you a brilliant deal for your time off!
Hope you have a wonderful trip!
The Team at On the Beach
Price change.
I was disappointed to see the same holiday , more than €200 cheaper to buy the next day .
April 16, 2026
Reply from On the Beach
Hey Rosarie,
We’re really sorry to hear of your disappointment regarding the price increase, and we completely understand how frustrating it can feel when costs change.
As a travel agent, we don’t own or control the airlines or hotels included in our packages. All prices are set directly by our suppliers and can fluctuate based on availability and demand. This means we’re only able to provide pricing as it stands at the exact time of booking, and unfortunately we’re unable to honour previous prices once they have changed.
We hope despite these issues, you have a lovely holiday
Kind Regards,
On the beach
Holiday booked easy and good for…
Holiday booked easy and good for reviews and information.
April 11, 2026
Reply from On the Beach
Thanks Rita! Easy booking + helpful reviews = the perfect combo for planning your getaway 😎. Hope you have a brilliant trip!
The Team at On the Beach
Our booking was changed by them as…
Our booking was changed by them as hotel wasn't ready . But we were going to meet our family in this hotel. As relatives booked holidays from different company , they haven't got any changes. We tried to contact On the beach via live chat and by phone, but it is no chance to speak with agent at all. We asked our relatives to make different booking.
Not satisfied with such service .
But want to add , everything was sorted via emails. Alternative hotel and transfer sorted by them
Thank you
April 15, 2026
Unprompted review
Reply from On the Beach
Hello Svetlana,
I’m really sorry to hear about your experience and how this situation has impacted your plans to stay with your family. I completely understand how important that time together is, and how frustrating it must have been to have your booking changed and then struggle to get through to us.
This isn’t the level of service we aim to provide, and I’m sorry for the inconvenience and disruption caused.
I can see that our Hotel Team has now been in touch with you directly via email to assist further and review your options. They’re best placed to support you with this and work towards a resolution.
Thank you for your patience while this is being looked into.
Kind Regards,
on the beach
Easy Booking and very affordable 👍🍻
April 14, 2026
Reply from On the Beach
Thanks for your kind words! Easy booking and great value – that's exactly what we're all about 😎🍻 Here's to many more affordable getaways ahead!
The Team at On the Beach
We had an amazing holiday
We had an amazing holiday, on the beach were easy to deal with.
April 11, 2026
Reply from On the Beach
Thanks Teresa! So pleased to hear you had an amazing holiday and that we made everything easy for you 😊. Here's to many more fantastic getaways!
The Team at On the Beach
This is our second year booking with…
This is our second year booking with OTB . So easy and simple to book. Thanks guys
April 9, 2026
Reply from On the Beach
Thanks for your kind words! Simple booking for the second year running – that's what we love to hear 😎. Here's to many more easy holiday bookings ahead!
The Team at On the Beach
Best value around
Best value around , plenty of options available, very easy to use .
April 12, 2026
Reply from On the Beach
Thanks for your kind words! Great value + loads of choice + easy booking = the perfect holiday combo 😎. We're chuffed you found us so straightforward to use!
The Team at On the Beach
The hotel was awful
The hotel was awful, room shabby, shower was smaller than an old phone box, towels were washed but visibly stained even when replaced. Power in room kept going because the room next door was faulty. Those people got a room change and upgrade, we did not. Fridge defrosted over night because of an outage. Pool bar and restaurant were not available, maintenance was being done to pool area and the paint was overpowering. Bathroom door was warped. Bed needed a topper because it was so hard. Our building was separate but the only was out was to go to basement and the use a labyrinth to the main building and then trudge up a level. There was no shower room to use in our last day. Would not recommend this hotel.
April 12, 2026
Reply from On the Beach
Hi there,
I am so sorry to hear you have had these issues with us . We know how frustrating and upsetting this can be and want to make this right. Please take a minute to fill out the form below and share as much info as possible, so we can understand the problem. You’ll need to attach any relevant photos or receipts with this form, as we can’t accept these later in the process.
A member of the team will pick up your feedback and we will look to resolve the issue in 28 days. The team will need to follow up with you, so please make sure contact details are accurate and use the email address that was used to make the booking. Please note, we can only deal with your complaint If you’re the lead passenger.
https://onthebeachuk.zendesk.com/hc/en-gb/requests/new?ticket_form_id=31071760293265
On the beach
Reply from On the Beach
Thanks for your kind words! Smooth sailing from booking to boarding – that's exactly what we love to hear 😎✈️
The Team at On the Beach
Everything just worked
April 7, 2026
Reply from On the Beach
Thanks for your kind words! Simple and straightforward – just how we like it 😎.
The Team at On the Beach
Very happy with the booking process and…
Very happy with the booking process and everything so far.
I did get an email directing me to complete a form for a traveler who requires assistance, but when you get to that section of the website it says it’s still in development. Not a problem as we could request the airport assistance needed via the Ryanair app once I accepted the flights. Looking forward to the holiday later this year.
April 6, 2026
Reply from On the Beach
Thanks Sarah! So pleased the booking process went smoothly and you found an easy workaround for the assistance request 😊. Hope you have a fantastic holiday later this year!
The Team at On the Beach
Holiday 26
I found the booking straight forward,quick response from the company after doing so .
All information supplied was thorough and helpful.
April 4, 2026
Reply from On the Beach
Thanks Jane! Straightforward booking + quick response = the perfect start to your holiday planning 😎. So pleased our information was helpful too!
The Team at On the Beach
Everything was so simple and quick and…
Everything was so simple and quick and confirmation was really swift. Communication is really good
April 6, 2026
Reply from On the Beach
Thanks William! Simple, quick, and clear communication – that's exactly what we aim for 😎. Hope you have a brilliant trip!
The Team at On the Beach
What a awful service to try and get…
What a awful service to try and get through to someone and all I wamt to ask them to do is use my £70 voucher on my holiday which they promised that they would do but trying to get through has been painstaking hence why ive come through to trustpilot ..
If anyone can pick up on this and sort this I would appreciate it and id be happily do a complete different review to reflect this..
My booking ref is MYB14767439B
April 9, 2026
Unprompted review
Reply from On the Beach
Thank you for your review! We've sent you a request for some additional details to help us better understand your experience. Once we receive those, we'll follow up with a full response.
Mallorca; April 2026
Everything was smooth; from booking to travel and return. Great service and support all the way.
April 8, 2026
Reply from On the Beach
Thanks for your kind words! Smooth from start to finish – that's exactly what we love to hear 😊. We're chuffed that our service and support hit the mark throughout your entire journey.
Here's to many more hassle-free holidays ahead!
The Team at On the Beach
Reply from On the Beach
Thanks for your kind words! Smooth and simple – exactly how we like it 😎
The Team at On the Beach
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