Onthemoov Reviews 

271
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for their approachable attitude, ensuring that every interaction feels genuinely friendly, supportive, and completely stress-free from start to finish. Many people also highlight the fast, efficient service, pointing out that the transparent options offered represent exceptionally great value for money and save significant time during busy periods. However, some customers also noted serious concerns regarding the third-party legal firms assigned during the property transaction. Some reviewers experienced frustrating communication breakdowns, unexpected administrative mistakes, and remarkably significant delays when dealing with these external solicitors.

What people talk about most

Service

Clients share positive opinions on service, praising the professional and efficient approach of the team.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are brilliant, reassuring,... See more

Customer service

Users describe positive interactions with customer service, noting that support agents were prompt,... See more

Value for money

People report positive experiences with value for money, highlighting significant savings and affordable... See more

User experience

Reviewers highlight ambiguous aspects of user experience with contrasting opinions. While some consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you Ollie! I cannot thank enough Ollie from OntheMoov enough. Working with him was an absolute pleasure from start to finish. He was incredibly helpful and genuinely approachable whenever I... See more

Rated 5 out of 5 stars

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for... See more

Rated 5 out of 5 stars

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a l... See more

Rated 5 out of 5 stars

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from ac... See more


Company details

  1. Conveyancer

Written by the company

At onthemoov, we streamline every aspect of property transactions, from buying and selling to remortgaging and transfers of equity. We offer tailored packages to suit your needs, working exclusively with carefully selected solicitors and conveyancers, all regulated by the Council for Licensed Conveyancers (CLC) or the Solicitors Regulation Authority (SRA). By choosing us, you benefit from competitive rates and trusted partners. Importantly, we do not earn any commission or referral fees from our partners, ensuring we only work with those we know and trust to deliver excellent service. We stand by our claim of offering the best protection in the market. With onthemoov, you can move forward with confidence, no matter the nature of your property or legal needs. GET A QUOTE TODAY


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

271 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(271)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time using their service after I…

Second time using their service after I sold my property This time last year. I had no hesitations coming back and using them again, this time for buying, went with their plus otion and followed Ollie's advise, my searches were ordered promptly and had another 5 star experience.

May 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience, special mention to Ollie, as I had my reservations when initially engaging, however, to his credit, i had a great experience with the assigned firm, would highly reccomend and will definitely use again.

August 14, 2025
Rated 5 out of 5 stars

Onthemoov helped us find our solicitor with ease.

My husband and I chose to approach Onthemoov.co.uk to help up find a solicitor for the sale of our flat.

Ollie at Onthemoov introduced us to Hutchins & Co Solicitors to handle the sale of our East London flat. We were assigned Senior Solicitor Salem Akande, who managed the entire process over several months. Whenever we had questions, we felt confident approaching Salem, as he understood our situation and handled the exchange and completion with remarkable ease. We developed a strong rapport with Salem and trusted he would successfully guide us through the entire process, which he did—and for that, we are very grateful. We would not hesitate to recommend Hutchins & Co Solicitors and would certainly contact Salem again for any future property sales.

Huge thanks to Ollie at Onthemoov for the introduction and making the process so easy.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fuss-free efficient service


Having made initial enquiries with several conveyancing companies I found Ollie to be the most professional, knowledgeable and helpful. We were assigned Hutchins Law to carry out the sale of our property and it went through seamlessly. I cannot fault the service I received from Onthemoov and Hutchins Law.

August 5, 2025
Unprompted review
Rated 5 out of 5 stars

Rated 5 out of 5 stars The solicitor…

Rated 5 out of 5 stars The solicitor you sourced
Kept me informed all the way through the process, was always available for any questions.Polite and efficient service, the person who dealt with my sale mr Makky was excellent, also much cheaper than having conveyancing by the estate agent. Great service

August 1, 2025
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the service

I’m very happy with the service
Our searches were completed and returned in just 10 working days, which was faster than expected.
Oliver was clear, responsive, and made the whole process easy from start to finish.
Highly recommend — thank you!

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Actually Enjoyed Moving House Thanks Ollie

Wasn’t expecting much from conveyancing, but Ollie genuinely made the whole thing feel easy. We’re first-time buyers and were honestly clueless at the start, but Ollie was brilliant. He answered every random question we had and never made us feel silly for asking.

There were a couple of small delays on the searches, nothing major, but Ollie kept us in the loop the whole time, which really helped with the stress. The online system was straightforward and we could see what was happening at every stage. Uploading documents was actually pretty easy, which was a relief.

One thing I really appreciated was the fixed fee, with no last-minute costs, which was a big worry for us. Ollie also sent us this Express Move Pack which meant less faffing about with paperwork than I’d expected.

We ended up moving a week ahead of schedule, which we still can’t quite believe. If you want someone who actually picks up the phone and keeps things simple, I’d definitely recommend Ollie at onthemoov.

April 4, 2025
Unprompted review
Rated 1 out of 5 stars

Maybe they are great at conveyancing…

Maybe they are great at conveyancing but their website is misleading - prices from £715 sounds interesting but it doesn't include anything but legal fees so expect £1600 (not including VAT or Stamp Duty) and no commitment to a swift completion even with the premium package. Anyone remember service level agreements?
Contrary to Onthemoov's claim that quoting fees only is the industry norm, they were the only firm of more than a dozen I contacted to take that approach, which was what prompted my review.

June 5, 2025
Unprompted review
Onthemoov logo

Reply from Onthemoov

Thank you for your feedback, Giles.

The reason we are disappointed is that you have left a one-star review without ever instructing or speaking with us. For clarity, our website clearly states before any details are entered: “Starting at £715 +VAT & Disbursements.” This is industry standard. Legal fees are quoted separately from third-party costs like searches, and Land Registry Fees which are and can only be itemised once we know the transaction details.

A total price can only be provided once we have the relevant information, no two transactions are the same. This ensures all clients receive an accurate, tailored breakdown before committing.

If you have any questions, I am always available to explain our process directly. As a small business, transparency matters to us.
Ollie Gooding – 0333 006 5569

Rated 5 out of 5 stars

Very helpful

Both Ollie and also Hutchins solicitors were great. Very professional and helpful throughout. I'm very grateful and will use them again for sure.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

I wasn’t sure what to expect at first, but Onthemoov really impressed me. They took the time to explain everything clearly and made the whole process feel much more manageable. The solicitor they recommended was excellent and helped us complete much faster than expected. It was a smooth and positive experience from beginning to end. Thank you, Onthemoov!

May 28, 2025
Unprompted review
Rated 5 out of 5 stars

We brought our house through this…

We brought our house through this company and was very impressed with their services. We found they are a lot cheaper than going directly through a solicitor. The commination with them was excellent. Highly recommend

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Was a little sceptical going online…

Was a little sceptical going online after speaking with my estate agent, but once I spoke with Ollie he gave me the reassurance I needed to move forward and I am very pleased I did, the quote was around £1k less than my local solicitors and the service was great.

May 2, 2025
Rated 5 out of 5 stars

8 week completion.

Truly a great experience!

Instructed at the end of February and completed at the start of May, so all in all it was a little over 8 weeks, Ollie was a great support and I couldn't recommend his company any more, both the law firm and the survey company he put me in touch with were excellent value for money.

May 2, 2025
Rated 5 out of 5 stars

Excellent company excellent service

I have nothing but praise for Ollie and his company onthemoov. They have assisted me on a numerous ooccasions with my selling and purchasing, and have also gone one step further to help me.

The conveyancing charges are extremely competitive and are a set fee, which never altered.

The company onthemoov referred me to an
highly reputable company 'Hutchins and Co Solicitors'.

My conveyancer there was always Ivory Jimmy which
was through choice, as l was always given an excellent service

I cannot thank onthemoov enough for all their help and support

I therefore, have no hesitation in recommending onthemoov

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Responsive & Helpful

We used Onthemoov to help us find the right solicitor for our first home purchase, and the experience was great. They made the process simple and stress-free by recommending a solicitor that matched our needs and timeline.
Ollie was helpful and responsive whenever we had questions, and their support gave us confidence during a big step like buying our first home. Thanks to Onthemoov, we felt well-guided and in safe hands throughout the journey!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Efficiency at its best..

Ollie was diligent in answering all of my questions. He recommend PCS legal. The team were beyond capable. Efficiency at its best. What a fantastic team....
The turnaround on my house purchase was exceptionally fast. Highly professional...

March 31, 2025
Unprompted review
Rated 5 out of 5 stars

They allocated us a great solicitor and…

They allocated us a great solicitor and with their moovByMarch package it managed to save us getting hit by stamp duty as first time buyers. They are very friendly, especially Ollie with his great customer service skills, thank you so much!

March 31, 2025
Unprompted review

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