Onthewheel Reviews 

236
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought an NIU NQI GTS SR bike at a very good price. Lenny Partridge negotiated the process, answered all my questions, give me advice (on request) about helmets and gloves, agreed to fit top box, advi... See more

Rated 5 out of 5 stars

I visited the bike dealership in Southwick today, and Alex was fantastic! I recently passed my CBT and don’t know much about motorcycles or scooters yet, but Alex took the time to explain everything c... See more

Rated 5 out of 5 stars

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the... See more

Rated 5 out of 5 stars

Bought a Nui Scooter over the web from On the Wheel. Received a prompt email from Alex Hodgett who then, over the phone guided, us through the whole process. We went to visit On the Wheel to find the... See more

Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Shop

Information provided by various external sources

Used Motorbikes for sale in Brighton & East Sussex: On The Wheel: Great selection of used Bikes for sale, competitively priced & finance available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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No recent history of asking for reviews

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4.7

All reviews

(236)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service levels from…

Excellent customer service levels from Dan who went out of his way to ensure that I received the best price for two bikes that I was part exchanging for one of their stock.
Communication from Dan whether by phone or email was prompt and accurate.
Thank you Dan and OTW for your services so far and I look forward to collecting the bike next week.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Lenny was great to deal with

Lenny was great to deal with. From start to finish kept me informed with the whole process, trading my bike in for a newer model and type, not easy when I live on an island. Very happy with my purchase, and can highly recommend these guys.
Have used Onthewheel before and hence why I came back.

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

DAN ,The sales guy was very…

DAN ,The sales guy was very professional and knowledgeable. I've bought bikes from dealers before and not been impressed, but on the wheels filled me with confidence, I'll definitely use the again.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Dan was brilliant

I have been dealing with Dan and can honestly say he’s been brilliant.
Dealing with requests and managing my order even whilst he was away for the weekend. Always on the end of the phone and very helpful.

May 1, 2023
Unprompted review
Rated 5 out of 5 stars

Dan the salesman

Dan the salesman was great, listened to what I wanted and showed me some choices to suit me, Would recommend them for buying a bike, Dan has a good knowledge of Bikes on sale and a nice chap.

May 6, 2023
Unprompted review
Rated 5 out of 5 stars

Happy chappy

Really easy and friendly buying experience. Dan spent a lot of time patiently going through bikes and options for a newbie. I felt he guided me without being pushy towards something that’s a good fit. Great experience and 1 happy customer here. Recommended.

May 2, 2023
Unprompted review
Rated 5 out of 5 stars

I got great customer service from Dan…

I got great customer service from Dan Mears who sold me the Sinnis Hoodlum bike, very helpful with making up my mind what bike would be suitable for me. Very happy with my purchase, the fourth motorcycle I've purchased from On the Wheel.

April 25, 2023
Unprompted review
Rated 5 out of 5 stars

On the wheel

A good look around was met with particular knowledge for the brand of bike I was looking at, helping to make a choice easier and the process was well explained and went smoothly. The same can be said when I collected the bike which was a great experience.

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Bike Buying Made Easy

From my first call to OTW, answered by Dan, to meeting him later that day, the service from him and the team was excellent. Dan discussed the bike I was interested with clear knowledge of the bike and was honest around what could be done with any part-exchange. Post-sale comms were great, and collection of the bike was done with a thorough explanation of features. Highly recommended and would use again.

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Lenny was excellent.

Lenny was excellent.
He listened to my request and offered different options.
He was very patient and went over the pros and cons.
Very good job indeed.
Thumbs up

March 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had been browsing the variation of bikes On the wheel offers online for ages. I went in today to purchase my first bike and it could not have been easier. I went in having in mind what I wanted and was helped by Dan. Really appreciated that he was simply very honest about both bikes I had in mind, giving the pros and cons to both. After the decision was made he went through everything and even recommended kit which I still needed to get. Great customer service, cannot wait to pick up the bike once ready 😁😁

April 5, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended dealership

Extensive stock scooter I bought came very well presented serviced and clean Salesman Lenny Partridge was welcoming very efficient and accommodating. An all round excellent experience

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Honestly great place!!

Honestly great place!!! I am glad that I visited this motorcycle showroom. Didn’t expect this much variation of motorcycle. Also, Dan who showed me around, was a great help,he was not like a sales man but really like guide and a friend who with his most honest and friendly advicea, helped me to choose the best motorcycle (for me)
I feel this showroom will be my safe and honest place regarding any business for my bike.

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

What a fantastic bike show room

What a fantastic bike show room. Very friendly guys and Dan the salesman who help me in my purchase was very professional and help me put on my phone holder before I left the show room. I would recommend on the wheel any day and you are in good hands with them. Thank you guys.

March 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Just bought a second hand bike that looks mint and rides perfectly, I had a chat with Dan really knew what he was talking about this was my best experience by far in a show room full of bikes from 125cc to 1000cc+ bikes I will defo recommend if your look for a CBT bike or a big bike go and check them out everyone is really friendly loved my experience 10 out of 10 for me.

March 4, 2023
Unprompted review

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