Onthewheel Reviews 

236
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought an NIU NQI GTS SR bike at a very good price. Lenny Partridge negotiated the process, answered all my questions, give me advice (on request) about helmets and gloves, agreed to fit top box, advi... See more

Rated 5 out of 5 stars

I visited the bike dealership in Southwick today, and Alex was fantastic! I recently passed my CBT and don’t know much about motorcycles or scooters yet, but Alex took the time to explain everything c... See more

Rated 5 out of 5 stars

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the... See more

Rated 5 out of 5 stars

Bought a Nui Scooter over the web from On the Wheel. Received a prompt email from Alex Hodgett who then, over the phone guided, us through the whole process. We went to visit On the Wheel to find the... See more

Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Shop

Information provided by various external sources

Used Motorbikes for sale in Brighton & East Sussex: On The Wheel: Great selection of used Bikes for sale, competitively priced & finance available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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No recent history of asking for reviews

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4.7

All reviews

(236)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Great when buying but not so great a…

Great when buying but not so great a week later after being unhappy with brand new bike offered me less than half what I paid for it AFTER ONE WEEK OF OWNERSHIP
I'll know not to deal with then in the future

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great start!

Based on the phone purchase of the bike the service was excellent. Dan was helpful, polite and well organised. Will post a further review after l have completed the purchase and picked the bike up. Hopefully also great. Mark

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful team

Very helpful team, full of advice. Showroom was so clean and tidy with great selection of new & used bikes. Dan's knowledge of bikes was great. Although we weren't ready to buy right now we left with loads of ideas for future bikes and how to go about it.

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Great, friendly place to buy a scooter or motorbike

Dan and Mark at Onthewheel were both really pleasant, personable and customer-friendly.
Very nice showroom, clean and well-laid out and terrific, personalised customer service from Dan and Mark.
I really appreciate that they went out of their way to make sure they were offering me a good deal.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

In my quest for a new bike i contacted…

In my quest for a new bike i contacted several dealers who in the main never even bothered to respond. I had never used "On the wheel" before coming across their advert on the web via google.
When i contacted them, they responded quickly and efficiently. I was put in touch with Dan Mear, of their sales team.
I can only ay Dan made the whole process easy throughout the entire journey from order to collection. He dealt with my never ending list of question and alterations to my order without complaint.
Buying a new bike is a life style purchase, which seems to be a fact that's overlooked by so many companies. If your in t emarket for a new or used bike then i can only highly recommend you get in touch with this company and ask for Dan. Great service and a competitive price whilst making the whole process enjoyable.

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

Lenny Partridge

Our sales person, Lenny Partridge, was extremely helpful & patient with our ADHD son. He answered all our questions fully & was very knowledgable. We were very happy to purchase from On the Wheel.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience buying scooter 🛵

I have just purchased a scooter 🛵 from Onthewheel and found the whole experience really good, the team were very helpful, particularly Lenny Partridge who organised a video walk around so I could have a thorough tour. He also managed to do a deal on the delivery 🚚 which is great 👍🏽

June 3, 2023
Unprompted review
Rated 5 out of 5 stars

New bike - great service

I went into the store several weeks ago looking at the Suzuki V-Strom 650 models. Dan was really helpful, despite it being busy and late in the day, and gave me some no pressure options. I went with a brand new one which was ordered in, and Dan was great with running through extras and getting a decent price overall.
Communication was excellent, with prompt email replies to all my queries.
When the bike was ready, Lenny was in the store to do the handover and was also great - helpful and friendly, and set me on my way!
Overall, I would certainly recommend. With the current deal on some new Suzukis which gives free servicing for 2 years and an extended warranty, On the Wheel is a great place to buy new, and all the staff are approachable and helpful (cheers Dan and Lenny).

May 27, 2023
Unprompted review
Rated 5 out of 5 stars

I picked up my new Sinnis gpx 125…

I picked up my new Sinnis gpx 125 today, I first saw the bike on auto trader knew there was a good deal on the bike and enquired about it via email. Walking into the shop was very clean and tidy, fabulous bikes on display, special thankyou to Dan M, was very helpful and kind in emailing and piecing together the documents and handoff. Getting on the bike I had some trouble touching the floor but Dan and the workshop team kindly dampened the suspension so I had more leeway. The ride back home was really enjoyable, really proud of what I’ve achieved. Thanks again to on the wheel team for sorting out the bike for me. Can’t fault anything, answered all my questions correctly.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience with Lenny

I was guided through amazingly and clearly by Lenny . From enquiring to purchasing till delivery everything was a breeze. This was my first purchase and I live in North. I did everything via telephone and online . The whole process was genuine and trustworthy. I intend to purchase another Suzuki 125 address soon and despite the distance I would go back to them only.
Best wishes to Lenny n team. Keep up the good work.

April 27, 2023
Unprompted review
Rated 5 out of 5 stars

Dan was excellent

Dan was excellent. He was polite, informative and very and patient. As a owner of classic motorcycles he explained and guided me to a very good modern motorcycle. I would recommend Onthewheel to other customers by the way Dan made my purchase a good experience.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic service and good deals!

I went in to the shop to see what kind of deal I could get on an exchange with my bike, not expecting to find much. Dan welcomed me, remembered my name and asked what he could help me with.
He showed me round a couple of bikes, with no pressure or hard sell. Sat me down and went through the numbers for my bike and what they could do in the way of exchange.
I was pleasantly surprised by the offer and walked away to come back two hours later to collect my new bike.. It couldn't have been simpler. I would recommend them to everyone. Particular thanks to Dan for making it all so simple.

May 19, 2023
Unprompted review

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