Onthewheel Reviews 

236
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought an NIU NQI GTS SR bike at a very good price. Lenny Partridge negotiated the process, answered all my questions, give me advice (on request) about helmets and gloves, agreed to fit top box, advi... See more

Rated 5 out of 5 stars

I visited the bike dealership in Southwick today, and Alex was fantastic! I recently passed my CBT and don’t know much about motorcycles or scooters yet, but Alex took the time to explain everything c... See more

Rated 5 out of 5 stars

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the... See more

Rated 5 out of 5 stars

Bought a Nui Scooter over the web from On the Wheel. Received a prompt email from Alex Hodgett who then, over the phone guided, us through the whole process. We went to visit On the Wheel to find the... See more

Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Shop

Information provided by various external sources

Used Motorbikes for sale in Brighton & East Sussex: On The Wheel: Great selection of used Bikes for sale, competitively priced & finance available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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No recent history of asking for reviews

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4.7

All reviews

(236)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Lenny Partridge has made the whole….…

Lenny Partridge has made the whole process as professional, informative and enjoyable for a novice rider like myself.

He made me aware of special offers to enhance my purchase.

Also apologies for not registering his name but their delivery drive is top drawer, took me through all the elements of the bike, paperwork and hints on riding the bike.

I would be happy to recommend their services

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Cant go wrong

I phoned on the wheel to enquire the bike was still available in the morning Lenny answered the phone and confirmed the bike was still for sale. I explained i was about 90min away and asked if the bike was to be sold before i got there could he give me a call? Lenny went one better and said he would hold the bike for two hours for me. The bike was exactly as described on the website and after looking around the bike we agreed on a price and i arranged to collect the bike in a couple of days. On the day of handover everything went very smooth and there was no pushy sales pitch on the extras such as extended warranty. Unfortunately on the way home the bike developed a small issue. Now i believe you can only really tell how good a company is when you need to use the after care and on the wheel are first class. I called Lenny who arranged collection of the bike investigated and fixed the issue and delivered the bike back to me. I was kept informed the whole time. If your looking for your next bike pop in and speak to Lenny. Top guy top company. The only downside to the whole buying process is you are not able to test ride the bikes due to being so close to a port where bikes have gone missing in the past.

June 29, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a Honda CB1000R…

I recently purchased a Honda CB1000R from On The Wheel Superstore, and the experience was exceptional from start to finish.

Exceptional Service and Support:
Jordan provided outstanding support throughout the purchase. His extensive knowledge and friendly demeanour made the process enjoyable and stress-free. He was always available to answer my questions and provided valuable insights into the bike's features and performance.

Customisation and Timely Delivery:
I opted for custom add-ons like a tail tidy and an alarm system. The team at On The Wheel handled these modifications with precision and efficiency. Everything was completed in a timely manner, and the bike was delivered exactly as promised.

Friendly and Professional Delivery:
The delivery person was very friendly and professional. They ensured the bike arrived in perfect condition. They took the time to explain the features and ensure I was comfortable with my new purchase.

Highly Recommended:
Overall, I highly recommend On The Wheel Superstore for all your biking needs. The knowledgeable and friendly team, coupled with their commitment to customer satisfaction, makes them a top choice for anyone looking to purchase a motorcycle. Thank you, Jordan and the entire team, for making this a fantastic experience!

I am delighted with my new Honda CB1000R and will definitely consider On The Wheel for future purchases.

July 1, 2024
Unprompted review
Rated 5 out of 5 stars

Jordan is an excellent salesman

Jordan is an excellent salesman. Friendly, thorough approachable and knowledgeable. He is the best salesman I have met and was a pleasure buying a bike from him.

His service was excellent and a he is a very good bloke

May 8, 2024
Unprompted review
Rated 5 out of 5 stars

I visited On the Wheel Superstore in Gardner Road, Bright & Hove

I had seen my perfect bike in the Superstore and was eager to prevent it being sold before I had time to fully negotiate a trade in deal using my existing scooter. Fortunately for me, Lenny was on hand to talk me through my options. Lenny was very helpful and informative and I was able to leave a small refundable holding deposit to secure 'my' machine. As this would be first 'big' bike, Lenny was very reassuring that this was a perfect bike for me and explaining some of the optional extras I should consider when completing the purchase. 10/10

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

easy to deal with

Placed a deposit online and was called back by Lenny. As a complete novice I had no idea what I was doing, he talked me through it and made everything super easy, thank you Lenny.

March 18, 2024
Unprompted review
Rated 5 out of 5 stars

Buying a first bike

Buying a first bike is always a difficult area to navigate, and Lenny was extremely helpful and gave excellent guidance, first hand advice, and was very patient taking us through the bikes we were interested in. Great warm and friendly welcome, and left in high confidence with a purchase! Thank you!

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great service, advice and guidance

Lenny was fantastic, and gave first hand advice and guidance on the bikes we viewed. Friendly, confident, and made the process of choosing and buying my first motorbike a pleasure, and with confidence.

March 2, 2024
Unprompted review
Rated 5 out of 5 stars

Superb shop with so many amazing and…

Superb shop with so many amazing and well presented bikes.
Lenny was really patient and helpful and I didn’t feel pressurised when looking for my first bike.
After care was also first class. Really pleased with the overall experience.

March 1, 2024
Unprompted review
Rated 4 out of 5 stars

A good experience, service and deal

A good experience never realised the large superstore had so many good quality New and pre owned motorcycles and scooters, so got a great deal on a Sinnis scooter for my motorhome, lenny in sales was brilliant albeit the voice mailbox was constantly overwhelmed with enquiries, so happy ,staff friendly and helpful,no pressure , just see it and buy it no frills dealership all good 👍

January 22, 2024
Unprompted review
Rated 4 out of 5 stars

very happy with the service I received…

very happy with the service I received and the bike I bought was a NEW Suzuki Burgman 125cc, the person I dealt with was called LENNY C PARTRIDGE at the Southwick Dealership in Brighton, he was so helpful and friendly and professional and made it very easy for me to decide on what bike to get, I've just got to wait and see what the aftercare will be like in the future? hopefully, still be helpful and supportive as I have had issues in the past with bikes of Brighton which weren't supportive and a bad experience, so we'll see.

February 19, 2024
Unprompted review

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