Onthewheel Reviews 

236
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought an NIU NQI GTS SR bike at a very good price. Lenny Partridge negotiated the process, answered all my questions, give me advice (on request) about helmets and gloves, agreed to fit top box, advi... See more

Rated 5 out of 5 stars

I visited the bike dealership in Southwick today, and Alex was fantastic! I recently passed my CBT and don’t know much about motorcycles or scooters yet, but Alex took the time to explain everything c... See more

Rated 5 out of 5 stars

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the... See more

Rated 5 out of 5 stars

Bought a Nui Scooter over the web from On the Wheel. Received a prompt email from Alex Hodgett who then, over the phone guided, us through the whole process. We went to visit On the Wheel to find the... See more

Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Shop

Information provided by various external sources

Used Motorbikes for sale in Brighton & East Sussex: On The Wheel: Great selection of used Bikes for sale, competitively priced & finance available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(236)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

MT07

I bought my MT07 from on the wheel and PX my cb125f, absolutely loving my new bike , Lenny was very helpful and answered any question I had and made the process so easy, had additional accessories fitted and got done in a week, customer service skills on point , highly recommended, haven’t stopped smiling since I picked the bike up, thank you again for all your help :)

February 6, 2024
Unprompted review
Rated 2 out of 5 stars

Bad Aftercare.

I initially thought i'd had a good experience with OnTheWheel as a brand new rider. They were seemingly knowledgeable, not pushy and made the experience quiet easy.

Unfortunately however, I have since learned that the bike I bought was overpriced and their aftercare has been pretty terrible.

I had some concerns about my bike and instead of saying that'd test ride and look at it, they just wanted to send me to P&H Crawley and shirk the responsibility.

I am now ready to sell my bike and they are ignoring all of my communication, they did say they'd be happy to buy the bike back when i was ready to upgrade. Just plane rude.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent store

Excellent store! Some of the best bikes at the best price I’ve seen. The salesman are very helpful with finding your specific needs and wants in a bike and make sure you leave with exactly that! Was very fun. Candy store.

February 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Impressive service from Jordan, Tracey and Tyler. Was selling my son's motorbike for him and everything was simple. Received a deposit to secure the bike and the full amount previously agreed on collection.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Nice showroom, and motorcycles for sale are well presented. I have been assisted in my purchase by Lenny (Sales Executive), who has been extremely helpful throughout. Pleasant chap to deal with face to face, very knowledgable, and communication has been excellent. Would certainly consider On The Wheel again for any future purchases.

January 9, 2024
Unprompted review
Rated 5 out of 5 stars

Vespa GTS 300 Super

Been after a scooter for ages and saw one I liked the look of on their website just before Christmas. Popped down to the showroom in Southwick and 2 weeks later it's mine. Great condition and a good price. Would like to thank Lenny for all of his help and will certainly use them again if I purchase another bike

January 10, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

This is my first time of using this motorcycle dealer, I found from my first phone call that they are very helpful. When I arrived I met a salesman Lenny Partridge who was a pleasure to meet, he gave me all the info that I wanted and gave me all the time I needed to make a decision. After my experience with them I would be happy to use again and recommend them.

January 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great stuff really happy

Went in today to look at my first moped... lenny was super helpful put me at ease and helped by answering all my questions... really helpful as this is my first bike and I didn't have a clue what I was looking at what was best for me left feeling really happy with my decision and service I received

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

I brought a bike form onthewheel last…

I brought a bike form onthewheel last year sadly this was written off after a accident. Lenny Partridge was great last year so i retuned this year to have a look at a bike. Lenny was on hand again to help with all my questions and i have purchased another bike i can't thank Lenny Partridge enough for his great service.
Thanks
Colin Douglass

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Lenny was helpful

Lenny was helpful, informative and genuine. We bought my daughter’s first scooter and the experience was easy and we feel well informed. We were not sold anything we didn’t need and we will certainly be back to OnTheWheel in the future. Thank you Lenny.

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

Great fast Service

Great fast Service, Lenny Partridge went above and beyond to help & advise, i will certainly buy from on the Wheel Again ..

December 6, 2023
Unprompted review
Rated 5 out of 5 stars

I had great experience with On the…

I had great experience with On the Wheels, I bought a new bike at a great discounted price and with a small deposit to reserve and Lenny Partridge was very helpful in answering my questions, he was very concise and quick to get back to me. I felt very secure in buying motorcycle from them unlike my previous experience with some other vendor.

November 28, 2023
Unprompted review

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