Onthewheel Reviews 

236
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Bought an NIU NQI GTS SR bike at a very good price. Lenny Partridge negotiated the process, answered all my questions, give me advice (on request) about helmets and gloves, agreed to fit top box, advi... See more

Rated 5 out of 5 stars

I visited the bike dealership in Southwick today, and Alex was fantastic! I recently passed my CBT and don’t know much about motorcycles or scooters yet, but Alex took the time to explain everything c... See more

Rated 5 out of 5 stars

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the... See more

Rated 5 out of 5 stars

Bought a Nui Scooter over the web from On the Wheel. Received a prompt email from Alex Hodgett who then, over the phone guided, us through the whole process. We went to visit On the Wheel to find the... See more

Company details

  1. Motorcycle Dealer
  2. Bicycle Store
  3. Motorcycle Shop

Information provided by various external sources

Used Motorbikes for sale in Brighton & East Sussex: On The Wheel: Great selection of used Bikes for sale, competitively priced & finance available!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

236 reviews

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No recent history of asking for reviews

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4.7

All reviews

(236)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Honest, straight forward purchase. Very helpful sales staff, I have bought two bikes from On The Wheel and have been very happy with both of them.

October 20, 2023
Unprompted review
Rated 5 out of 5 stars

I spoke to Lennie who came across as…

I spoke to Lennie who came across as very professional who listened to my needs and answered my questions and gave additional information.
I felt confident that I was dealing with the right company and making the right choice and decided to go ahead almost immediately.

October 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy with my purchase at on the wheel

I bought a Honda Rebel from On The Wheel and I was really impressed by the whole experience. Lenny helped me in the store with advice and details about the bike I was interested in and once I had made up my mind to purchase the Honda Rebel he continued to make the whole process seamless. We corresponded by email and Lenny was always quick to answer any queries. It was a pleasure going to pick up the bike and Lenny went through all the workings of the bike before I left. I am very happy with my purchase and looking forward to many rides on my new bike

October 10, 2023
Unprompted review
Rated 5 out of 5 stars

I came in to look at a Sinnis terrain…

I came in to look at a Sinnis terrain and Lenny was really helpful I brought the bike the next day all through my purchase he has been very nice and always willing to help would recommend going here all the staff seem nice and friendly

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great service.

Great way to buy a bike.Friendly,knowledgable staff. Fair prices.Nice and easy. Thanks Lenny!

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Great buying experience

It took me many visits to decide what bike I wanted and it was great to be able to talk through the various pro's and cons with Dan. Order process was very easy and the bike arrived very quickly. Am super happy with it!!!

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Dan and Jordan

Dan and Justin were brilliant and non-pushy but well-informed customer service. I brought my daughter into the store to view a scooter she saw on the website; they left us to it unless we needed help. They responded quickly without being in our faces and were full of practical, informed information. Thanks chaps

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Dan Mear - superstar!

We arrived very late to OTW and even so, weren’t hurried or pressured - quite the opposite in fact. Brilliant salesman Dan answered all of our questions (of which there were many!) and when my husband phoned following the weekend to order the bike, everything was handled perfectly. Really really excellent company to deal with and when I’ve decided what bike to get, I’ll be going to them and in particular, to Dan! 11 out of 10!!

August 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

We bought a beautiful bike from On The Wheel and I was looked after by Dan. He was brilliant! He was always on the end of the phone/an email for any questions I had. Excellent customer service. I would definitely recommend.

June 16, 2023
Unprompted review
Rated 4 out of 5 stars

Bike

Bought my first ever bike and the guys at On the Wheel did an incredible job helping me on my journey.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Unveiling the CBR 650R from On the…

Unveiling the CBR 650R from On the Wheel Superstore has been a revelation in performance and service. With a heart-pounding performance that leaves me craving more miles on the road, this motorcycle truly stands out. The credit not only goes to the engineering excellence of the CBR 650R but also to the impeccable service provided by salesperson Dan. His seamless assistance and guidance throughout the process made the purchase experience a breeze. All services have been diligently carried out, ensuring that the motorcycle maintains its top-tier performance. My journey with the CBR 650R has been nothing short of exceptional, and I'm grateful to both On the Wheel Superstore and Dan for making it possible.

August 11, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Great bunch of guys I dealt with Lenny Partridge friendly professional and knowledgable chap
Great selection of motorcycles at the Portslade showroom free parking highly recommended

August 7, 2023
Unprompted review
Rated 5 out of 5 stars

Knowledgable, helpful, patient(!) and non pushy salesman

Pleasantly surprised by the store. Dan was exceptionally helpful and I felt under no pressure at all by him. He made sure that I was happy with the product and the procedure to buy. He made a nice cup of coffee for my flask cup which was a bonus. I felt confident in his advice and non salesy approach. Great store and lovely guy. My husband also got a motorbike. Thanks Dan

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

All the gear and full of idea.

Purchased my son his first scooter with a helpful salesperson dan mear. Talked us over everything even helped with the insurance! Gave his mobile number so we could watsapp any questions regarding the bike. Top quality bikes and staff, my husband and son are already planning the next two purchases. Thanks on the wheel.

July 31, 2023
Unprompted review

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