Ontrack by KLDiscovery Reviews 2,604

I have had a great experience with Ontrack . Service has been very professional, honest and transparent in regards of the issue I encountered with sandisk SSD hard drive.
I have recovered all my files that I thought I lost for good due to electronic failure with sandisk SSD
Thank you Renae,Lucy and all engineers that were involved in the process and appreciate the help and support.

The customer service staff were very friendly and wad charged
very reasonably and job was done professionally.

Yes, Ontrack was able to recover my data, but the 5 stars are really for the service. From the first phone call, during a very stressful situation, I felt reassured. My service rep was calm and kind and very professional. I highly recommend them

I've used a few data recovery services in the past, being a computer shop. But Ontrack is the best one I have ever used. They gave my customer a good estimate and their service was fast. I would recommend them always!

OnTrack is the best, used them many times over the last 25 years. Don't cheap out and go with Joe's Discount Data Recovery if your data is valuable. The latest success story is an iPhone run over by a truck, literally split in half. Raw data 100% recovered, plus an image to completely restore a new phone. Never ceases to amaze me. Thanks OnTrack.

Very smooth experience. Great and prompt service. You don't pay anything before you actually know what you data you are going to get back.

Ontrack were a godsend. They managed to recover the majority of my data.
Lucy was extremely helpful. She even took my call on a Sunday and helped reduce my stress by letting me know what I needed to do. She kept me informed all the way through the process.

I had four years worth of photographs on a 2TB external HD that had been corrupted. Ontrack was able to recover at least 90% of the photos—a lifesaver!

Overall brilliant experience. My external hard drive became unreadable and i was worried I would lose the thousands of photos that were on this drive.

From the initial enquiry, Lucy and the team at Ontrack made the sending and retrieval process so easy. Within 1 week they had the drive, run diagnostics, and dispatched a new drive with the data.

Would highly recommend! Thank you for everything!!

Friendly, caring service throughout the whole process. Amazingly restored ALL of my data from my phone that had not worked in 5 years. Super quick and professional!

Ontrack has been very prompt in their responses and actioned tasks at hand very quickly. I can recommend their service without hesitation.

Our data lost due to sudden power off. Our IT guy couldn't fix it and recommended Ontrack to us. We contacted Chris on Tuesday. He sent us an overnight pre-paid Fedex shipping slip with packing instruction. He received our hard drive on Wednesday and finished the job on Friday. Chris even thoughtfully confirmed with us whether the weekend hard drive delivery is safe or not. We picked up Monday delivery and we got it in the early Monday morning. See, super fast job and our data was completely recovered. Moreover, what we are happier with is Chris kept updating the job status by phone calls or e-mails. Over all, Ontrack is very trustable and very professional on job. They deeply cares the customers' needs.

Virtually all of our data was recovered from a hard drive with significant damage.

Very Good customer service. I received follow up email in each steps before and after. Quick response, data was recovered and provided to us in a matter of time.

Nice to found that site

Wow, where to begin.. I was referred to Ontrack from an independent trader. I had an failure on my HD Elements external hard drive. They have a great portal to keep you updated through the journey of recovery. My special thanks to Jason Butt, Emma Murray, Tom Nevin, and all of the team who were really happy to help, and provide regular updates. I could not have asked for a better customer service and will definitely be recommending the services on offer. Thanks again team Ontrack, you guys are awesome!! Amar

Ontrack recovered all of my photos on my iPhone X after the phone was in a coma for 10months. It wouldn't turn back on because the storage was full but ontrack was able to bypass that when no one else could. So happy to have my photos back, especially honeymoon and travel photos. Thanks so much ontrack! I also highly recommend their friendly customer service (thank you Michaella) and really quick turnaround time. You guys are amazing!!

If you're looking for a company you can trust to recover your data (in the most professional, efficient and cost effective way) and you've come across Ontrack, then stop looking! I found Ontrack after trying 2 different companies. The second company had my external hard drive for some 7-8 weeks only to tell me that my data wasn't recoverable. At the time I was completely gutted but didn't give up and thank goodness I found Ontrack. I sent off my hard drive and they returned a brand spanking new hard drive with all my data recovered in about a week! They were honestly worth every penny and ended up being cheaper than what I was prepared to pay with the previous company - special shout out to Rebecca, Lucy and Michaella for their help and support - truly amazing

Ontrack helped us to recover files from a corrupt external drive. They were really helpful, their turn around time was really quick and their communication was great and everything has now been recovered :-) Thank you so much.

For years ordering from Walmart.com my orders have been delivered by FedEx to many of my neighbors. It has happened so much, I now have my packages sent to a FedEx office and I go in and pick them up. Today Ontrack delivered to me!!! My neighbors didn't receive my package. Thank you so so much! Kim Thompson