Ontrack by KLDiscovery Reviews 2,604

Ontrack provided fantastic service in respect of data recovery due to a hard drive failure. The staff were friendly, and very open and honest about the whole process. No hidden fees or caveats, we knew what to expect right from the start. Regular updates on progress were sent to us. And above all else, Ontrack treated us with respect and compassion - we didn't feel like 'just another job'. Cannot thank them enough for their efforts. Highly recommend them and the service they provide.

Very professional and excellent customer service.

The delivery to on track was very slow and tracking system poor. I haven’t received a receipt and I keep getting told it takes 3-5 business days but I have already paid for this . I need to make a claim and need this documentation.

My external hard drive read as empty, naturally I panicked. Ontracks website was clear, concise, easy to navigate and understand. Their communication, support and follow up was excellent. Best of all was they retrieved all of my data exactly as it was. Highly recommend.

Excellent! Always on time, sometimes quicker, regular updates. Thank-you.

Learned about Ontrack from my local repair shop. My hard drive had been dropped and was in the worst possible shape for repair or data recovery. Best Buy quoted me $1500 and that was only if I paid a $50 non-refundable assessment fee, shipped it out, and waited to hear back. Ontrack pays for you to ship the item to them, reviews and assesses the problem, and sends you a quote. Then you decide if it makes sense to you. As this hard drive had 15+ years of work and photos on it, I was thrilled to find out that not only did they feel confident they could recover my data, they were able to do it for much less than a chain store with an overhyped name. I would like to say I would have paid anything to get my data back, but the reality was that I could not afford what I thought it might take. And while it still cost a great deal, the process and the trust I had with Ontrack was worth every penny. I would use them again in a heartbeat and will recommend them to everyone I know. Thank you for getting back so many documents, but more importantly, for giving me back my kids' childhood in photos!

Great experience, staff were helpful and unfortunately they were not able to recover everything but I did get most of it back which was more than I expected. Thank you

Very helpful and amazing ladies. Absolutely happy with all aspects of dealing with the company.

The agent Lucy was very helpful, keep me informed of the status, the tech findings and options available.
The technical response was thorough and clearly communicated progress and challenges.
The documentation provided with recovered drive was comprehensive and easy to follow.
I would be happy to recommend the company.

Ontrack were professional end to end in helping me recover my whole life off my faulty harddrive.

Prompt responses, helpful and considerate tips.

Can't reccommend them highly enough!

Data recovery is a stressful process for the person who has lost access to their data. I did some research before choosing Ontrack from what I considered the top tier for data recovery on my broken laptop.
The team were very helpful and flexible during the process. Sent them my computer, they diagnosed the fault, quoted, I payed them, they sent me the data on an encrypted hard drive.

Very happy with them, they are not the cheapest but the data is worth a lot to me. I am glad that I went with them.

My hard drive died. It had everything...EVERYTHING! I was devastated. My IT team provided the name of Ontrack and two colleagues had used the service previously. I was nervous, it was/is expensive. I bit the bullet and sent the drive to them and within 2 days I was contacted and advised they were able to access 99.9% of my files. Was I happy? Yes, it cost me a small (heart breaking) fortune, but I had my files back within a week and a half. The service team were great. I was kept informed the whole time, the drive was returned to me within 2 days and it was all tracked. It was very professional and I feel better that I have done it.

Outstanding service. Always helpful and friendly. Provide an incredible service to recover data when it appears all hope is lost. Totally honest and open that they may not be able to recover data. Do not charge you unless they can. Fantastic people to work with !

Excellent received all my Data and software back

Customer service was good. The majority of our data was recovered. But Due to the damage to our drive they couldn't recover as much data as they thought so they gave us a nice discount.
Very pleased overall
Lewis

Very professional and exceptional service provided. Outstanding customer service with great communication and regular updates about progress of work at every step. Work completed efficiently and within the time frame indicated. Congratulations to all involved in this business. Every one was helpful and extremely professional.

What an excellent job guys.
5Stars
Good work! Good communication!

To all trade folks with data loss issue. My name is Angelo P. I am a software developer for many decades with IBM as a VAR. I have owned a company that developed a software solution with a large software development staff of over 20 people, for the wholesale retail industry. I trust one can understand of having dozens of software personnel who developed this solution through the directions of input from 100's of customers over 30 years of time was very costly. In fact given all it is priceless. My situation was that I had my software backed up on all types of media, including 5 tower units. Last december 2019 I lost everything I own to a fire. The only item not disintegrated was a half melted tower computer that I had to pry apart with a crowbar as the case was melted by the intense heat. I did get the scorched drive out and send it to ONTRACK. I can tell you as a IBM reseller for over 30 years, my experience in the industry that these people our simply the best. The recovered all my software at a very reasonable price. I trust that anyone can understand their is simply no words of appreciation that can express the blessing of getting my software back. I am hopeful that I may be able to sell my solution which will be a financial beneficial facture in rebuilding my home.

SHould anyone out their have a similar situation look no further. call ONTRACK. If there's any possibility of restoring your data this is the people to go to.

P.S. One thing worth mentioning backup to a cloud or have off site backup media.

Hope this was helpful

Angelo Perico

Simple and easy!

Sent in a macbook pro, 2018 model, what apple dont tell you, is if you dont use/charge is for 1 or 2 years, it dies on you, and for a fee they can bring it back to life, but with data loss. anyways. i had some pretty important data on there which i needed, sent it into ontrack and they saved the day. worth every penny. thanks emma for all your help.