Superb customer service. The main item I wanted was out of stock, and I’d ordered a few bits to pad the order out and spread the shipping cost. When I was informed that my main item was unav... See more
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Great store. Had originally ordered a journey together booster box however they told us that the distributors were not going to fulfil and instead offered first grabs at some other TCG that may intere... See more
Company replied
This company go above and beyond with customer service, they have helped on many of occasions even when they haven't stocked items they have sourced them and helped immensely. Recommended for everyone... See more
Company replied
My box arrived on launch day. I was a little worried at first with all the horror stories of other LGS's I've seen online cancelling people's orders, but Onyx Dawn got mine delivered on time and for a... See more
Company details
Written by the company
Independent hobby and games store.
Contact info
United Kingdom
- support@onyxdawngames.com
- onyxdawngames.com
4.9
Excellent
305 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wrong item sent
The orders came fast, however had one wrong item in it. I messaged the customer support who tried their best to fix it despite being understaffed.
November 9, 2024
Trader Joe is the best
Friendly, knowledgeable service. Fantastic atmosphere. My favourite LGS.
October 22, 2024
Glad I found out about this place!
Fantastic service. Order received very quickly, well packaged. Would definitely recommend to everyone!
September 16, 2024
A place for everyone!
I've been blessed to find this Local Game Store in our town. Not only are the prices competitive, the owner Samir, goes above and beyond to connect with his customers, and ensure that their experience is nothing other than perfect.
He has succeeded in creating a community that has a culture of inclusivity, support, love for the games we play, and those we play them with.
August 17, 2024
Unprompted review
Pre-ordered Bloomburrow came promptly…
Pre-ordered Bloomburrow came promptly after release. Well packaged.
August 1, 2024
The owner is a legend
The owner is a legend, the place is small yet super competitive for prices. And it's a great place to play some tcg games.
July 26, 2024
Top notch.
Great shop and Samir is a lovely bloke and always helpful. If you’re in the area and want to support a small local business, deffo give this place a go.
July 13, 2024
Highly recommended
Easy communication, great clear and transparent service. Would highly recommend.
July 13, 2024
Great Experience
Website is easy to use, products are fairly priced and delivery was prompt.
June 13, 2024
Care and costumers service
I made a pre-order and the game was sold out for a long time. It was lovely to receive updates on my shipment and I appreciate the care they put into making sure everything was fine.
June 19, 2024
Quick delivery and great value
June 14, 2024
Great LGS
Friendly staff! Well organized event! Amazing stock! Just a fantastic local game store!
June 3, 2024
Brilliant shop with a lovely owner
Brilliant shop with a lovely owner. Had a great time playing pioneer there. Everything ran smoothly and also a very friendly vibe. I shall happily try and come down again :)
May 31, 2024
Excellent service and prompt delivery…
Excellent service and prompt delivery I'll be using Onyx Dawn again.
June 4, 2024
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