Oobuy.co.uk Reviews 

259
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Purchased a Fenix 8 47mm Amoled at a great price - was sceptical at first - the item is like brand new - the delivery was in 2 days via Royal Mail - honestly can’t fault. Well done Oobuy.

Rated 1 out of 5 stars

I’m only giving these people 1 star because it’s not possible to provide 0 stars. They sold me a product that doesn’t work and now don’t respond to any messages on how to go about getting a refund.

Rated 5 out of 5 stars

Excellent customer service to help resolve an incorrect order. A replacement was delivered quickly and I was kept up to date via email with prompt and helpful updates from Daniel. Very happy with th... See more

Rated 5 out of 5 stars

Fantastic experience. I was initially worried when I saw how much cheaper it was vs. Other shops and realised they work with restored watches. I honestly can't recommend more, the garmin venu 2 I boug... See more

Company details

  1. Department Store
  2. Fitness Equipment Store

Written by the company

Oobuy.co.uk is an online retailer and authorised partner for Garmin Newly Overhauled devices. We are based in the UK with an extensive range of products. Whether it be a Garmin Fenix for the elite triathlon go-ers, or a sat nav specifically for you happy campers, we've got you covered. All of our products that are in stock are available for next day delivery and hold full official Garmin warranty.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(259)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Garmin Instinct

Wanted a Garmin Instinct 2s Solar but they’re rather pricey. Found Oobuy in a google search and whilst I was a bit dubious about buying a recon, the price was great. As it turns out this is overhauled and works and looks like new, it’s just as it would be out of a new box. No scratches, chips or signs of wear. It arrived within 24hrs and works perfectly. No hesitation in recommending Oobuy.

June 1, 2025
Rated 4 out of 5 stars

Returned Item

I had a problem with receiving an invoice and needed to return the item.
Finally managed to get in contact and return the item with the potential of buying another.

May 4, 2025
Rated 1 out of 5 stars

Nil points all round

Faulty watch. Poor communication. Poor customer service. Zero attention to detail.

March 9, 2025
Oobuy.co.uk logo

Reply from Oobuy.co.uk

Customer returned a watch without any paperwork explaining she wanted a refund instead of a replacement, replacement was generated and swiftly collected from customer - Apologies all round

Rated 5 out of 5 stars

Fab new running watch.

I couldn't afford to go straight to Garmin and pay big bucks. So I had to be smart about it. I'd waited a long time and saved money up, totally old skool, I know. 🤣 Anyhow my boyfriend had used Oobuy before and recommended them. I had a look and there was a watch I liked for the amount I had saved. #Karma or what?? Delivery was prompt, item is great, what's not to like when you're not paying for frills? Totally recommend and would use again. 🤩

February 26, 2025
Rated 4 out of 5 stars

Good customer service.

My watch was delivered as described but there was an issue. Customer service was quick to respond and I was emailed a returned form and a replacement is on it's was. I'd give five stars if it wasn't for the fact I had to pay return postage and with insurance it was just under £10. By rights I should have received a prepaid package or offered postage reimbursement.

December 28, 2024
Rated 1 out of 5 stars

Very bad company, scammers, will not able to return the back to them

I ordered Garmin Dezl LGV1000 MT-D Truck HGV Sat Nav UK Europe Maps Newly Overhauled. I wanted to return it immediately as it was not to my expectations very bad sat Nat. Contacted oobuy through email and sent them a message through their official website twice. But it has been two months never heard anything from them. I did not wanted to return it them without the return form as, they will not accept it without the form. Honestly, they are just scammers If you are not happy with your purchase you will not be able to return the product back to them.

December 1, 2024
Rated 3 out of 5 stars

Proceed with caution

Never buy from this company.

Bought a Garmin watch - I checked with them beforehand whether it was definitely the model I wanted.
I changed my mind and tried to cancel it on the same day - no response from them.
Eventually I got the item (unwanted) and it turned out to be the wrong model - completely wrong from what I was assured via email.

I have returned it. The company has received the item for over a week (with proof of tracking) but they are not refunding and don't respond to emails.

Having to dispute via credit card to get my money back.

Scam company - do not trust them.
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Edit: Update 19/01/24
After chasing again I have now finally received my refund. They were apologetic for the delay and the poor communication. I would say the company seems rather mismanaged and chaotic - they didn't advise of the correct product via email before ordering, they weren't able to cancel before dispatching and it took a lot chasing to get my refund. Proceed with caution.

December 27, 2024

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