Interesting situation i found myself in today. Went to drop off a parcel to the OOHPod in Limerick, Dock Road Lidl. I was dropping off UPS parcel, added in the tracking code so a locker woul... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I found the chat customer service excellent. They usually email back the answer within an hour or two. In my particular situation OOHPod (Ellen) went above & beyond to help me out. I genuinely cant th... See more
Company replied
This is a great service, I'd be lost without it tbh. My deliveries are waiting safely for me when I get home from work. I have also used one of the lockers in NI to get something from Argos (who don'... See more
Company replied
First time i ordered to a oohpod to newry no issue, second time i got an email from royal mail saying they dont deliver to pods, there is somewhere a communication issue that needs to be resolved... See more
Company replied
Company details
Written by the company
OOHPod: 24/7 Smart Parcel Lockers across Ireland, offering secure, private, and convenient parcel collection and drop-off services. OOHPod is your Out-Of-Home Flexible Address. Say goodbye to delivery anxiety with OOHPod and embrace freedom from home deliveries. Sign-up today and save with OOHPod bundles when you shop online. https://www.oohpod.com/#get-started OOHPod is an Irish company providing a parcel locker network across Ireland and Northern Ireland. Our lockers accept parcels from all delivery providers, offering individuals and businesses a secure and convenient way to send and receive packages. Available 24/7 at accessible locations, the lockers enable flexible and hassle-free parcel management. With a focus on privacy and sustainability, OOHPod provides a reliable, agnostic and open network of lockers as an alternative to traditional delivery points. OOHPod lockers serve as an efficient and sustainable Out-Of-Home address solution. Review our businesses products and improve your parcel management with cost effective solutions OOHPod lockers. https://www.oohpod.com/business With over 30 year’s experience, as market leaders, OOHPod’s management team has created the number one smart locker network in Ireland and continues to grow with the C2C and online shopping market.
Contact info
Ireland
- oohpod.com
3.3
Average
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Such a great service
Such a great service. Convenient oversized package pick up times and 24 hr lockers for regular deliveries.
Had an issue on my end with picking up a package and customer service was second to none. 10/10 recommend.
August 8, 2024
Unprompted review
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Reply from OOHPod
Thank you so much for your feedback Collette.
Did you mean to give us a 1 star review because your comment is positive?
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Really pleased
Really pleased, pickup of packages from the locker is very easy, the location I use is perfect for me, it's nice not to have to worry about being home to get a package when I'm working in the office or just out and about
July 29, 2024
Reply from OOHPod
Thank you so much Kathleen for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Reply from OOHPod
Thank you so much Steve for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Brilliant service
July 29, 2024
Reply from OOHPod
Thank you so much Laura for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Excellent service I buy all of my adult…
Excellent service I buy all of my adult toys
From love toy shopper Ireland and pick them up with there free next day click and collect service it’s so discreet easy and free.
July 29, 2024
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Reply from OOHPod
Thank you so much Carlos for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
They do exactly what they say
They do exactly what they say they will do. Great service
July 29, 2024
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Dont trust this company
What are the signs you should not trust a company?
- Fishy description of the rules,
- Large amount of 1* reviews (10% or more)
- Difficult to close account (not to cancel a subscription but to delete it)
- Generic responses in comments, like: "We are always working on improvements" or "please contact us to describe the problem (when the problem is described very well).
OOHPod has all of them
July 26, 2024
Unprompted review
Reply from OOHPod
We are very sorry to hear that you are unhappy with the service on this occasion. We are always learning and improving OOHPod, thanks to customer feedback like this.
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
Lost my package
Lost my package - entered my code at the rathmines pod station after receiving a text to say my package had arrived but upon open the box there was two other people’s packages but not mine. I followed up with ooh pod and got no where. (Was essentially told an post have my package however they did not) would not reccomend using this service
January 27, 2024
Unprompted review
Reply from OOHPod
We are very sorry to hear that you are unhappy with the service on this occasion. We are always learning and improving OOHPod, thanks to customer feedback like this.
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
Absolutely brilliant service
Absolutely brilliant service. I have dealt with Kerri numerous times and she has been nothing but helpful.
Highly recommend
July 26, 2024
Unprompted review
Reply from OOHPod
Thank you so much for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Ellen fantastic help today
Ellen fantastic help today - Esp when forgot my bag - Maureen & Kerri also willing to help too - very efficient service - will be back
July 18, 2024
Unprompted review
Reply from OOHPod
Thank you so much Majella for your positive feedback! We're thrilled to hear that you're happy with our service and find it both effective and reasonably priced. Your satisfaction is our top priority!
If you ever need anything, don't hesitate to reach out.
Thanks again for choosing OOHPod
Love it!
Really great experience, I can't really be sitting waiting for a package as I live by myself, nobody else can buzz delivery in for them, there's also no area in my building for deliveries. So this has been a welcomed game changer.
Just around the corner, safe, and I can pick it up 24/7.
June 28, 2024
Great service.
June 28, 2024
4 parcels ordered.
4 parcels ordered.
1 incorrect password send
1 parcel lost
Not a good first impression to be honest
June 28, 2024
Reply from OOHPod
We are very sorry to hear that you are unhappy with the service on this occasion. We are always learning and improving OOHPod, thanks to customer feedback like this.
Feel free to contact us here and we will look into any issue you may have.
https://www.oohpod.com/contact
excellent service & support.
June 28, 2024
I had an issue with the door didn’t…
I had an issue with the door didn’t open doesn’t matter how many times I tried to open it. I scanned the QR code and sent a message on WhatsApp. They were calling me in 2 seconds. The lady on the phone was very nice and helpful. Finally I was able to open the door with her help and the pod was empty. I didn’t even needed to ask anything she said immediately I’m sorry about it and I will refund you the money. I highly recommend them.
June 28, 2024
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