OopsInsurance Reviews 

I purchased Oops' Home Buyer's Costs Insurance as it is competitively priced compared to other options on the market.

Overall, my experience as a customer has been very good. Upon purchase, you have to wait for the policy to be approved by an underwriter which can take up to 48 hours, but the cover will still start on the date of purchase. Thankfully, my policy was approved in just a few hours.

They have a phone line for customers and the advisor I was connected to spoke fluent English, which was reassuring.

Unfortunately for me, my house purchase fell through but it was still within the 14-day cooling off period. I've knocked one star off as it took some chasing via email and phone to get a refund, but within two days of my initial email I got a full refund. There was no £25 admin fee, even though the terms and conditions warn that a fee could be deducted from a refund, depending on where you buy the policy. I bought mine directly from the Oops Insurance website.

I would recommend other homebuyers to give this insurance a try following my positive experience.

Got gazumped and house purchase fell through before Christmas. Haven’t heard much from them at all even with chasing, I think it was a scam. On the plus side, my gazumper’s sale fell through and my sale was back on track! A positive end, but no thanks to the insurance I’d purchased 👎

Disgusting company, my house purchase fell through and so I made a claim and where did it go from there, NOWHERE,NO HELP,NO CONTACT,NOTHING.

When you bought the insurance from them, you could not receive the policy instantly. And even you sent email to chase them, no one reply and nobody called back. You would never receive the policy even 10 days.
Once you claimed that you would like to cancel the policy, someone would contact you immediately and said they had the issue of sending an email and so you cannot receive the policy. And of course £25 would be taken as admin fee when processing the cancellation. Consider carefully before buying!

I bought a home buyer insurance.
My purchase fell through in Sep 2023 due to the sellers pulling out. I logged a claim and provided all the documents required.
The insurer appointed a solicitor to handle my case afterwards. In their decision letter that arrived in Jan 2024, they accused me of using forgeries and hence declined my claim.
There is no way I would set myself to jail for such an insurance claim.
I provided strong evidences to dispute. Since then, they just said they were still looking into it.
It has been almost 9 months and I still haven't got my money back.

Really happy with the way I was treated when I claimed.

Excellent! Logged a claim and was paid within 3 days. Thank you 😁

Terrible.
Numerous policies for BTL properties.
Each time I claimed about 3 times in 2 years I have been told policy dosnt exist or policy expired or payment not recieved.
When I actually got someone to attend an emergency boiler breakdown he didn't show!
leaving tenants in the cold for around 72 hours after which time I had another company attend!

On 2 other occasions when claiming similar experience trying to actually getting a tradesman to attend!

We've got home buyer insurance with them. Our understanding was that if our deal fell through due to external factors like gazumping etc., we were covered. The seller failed the inform us at the offer stage that there has been a Japanese Knotweed problem in the garden. We were informed by our Structural Surveyor that the issue was very serious (within close proximity to the building) and can devalue the property by up to 10-15%. As soon as we found this out in our survey, we confronted the seller and she refused to even bring the price down. Hence, to avoid a financial loss, we walked away. It was so clear to me, that this is exactly why you buy insurance... Of course, they would happily cover us :) But Oops Insurance reps said that this was just a 'lending criteria' (?). They asked for a revised valuation which we obviously didn't have. Why would we spend more money after finding this out to carry out a valuation? And why would the seller let us do this? It's very obvious that Oops Insurance doesn't have a customer-focused approach but a 'we'll do everything and find the loopholes in our contract not to pay you' approach. We will continue our flat search and will never work with them.

Was great to deal with after the sellers pulled out of our sale. Easy to deal with and quick turn around. I will be taking out again for our new purchase.

I bought the Platinum homebuyer protection insurance - I later had to claim and I was very impressed. Email correspondence was prompt, very clear about what documentation I needed to provide (which was all reasonable) and now I've been reimbursed.
Yes, if you cancel you get charged £25 and they should make that clearer, but I would recommend Oops Insurance homebuyer protection insurance based on my experience.

We purchased Home Buyers' Costs Insurance from Oops and unfortunately our purchase fell through. Oops were excellent - they were very responsive, gave me clear information about what details they needed and they paid out our claim within 21 days. Would highly recommend.

Don’t touch for a barge pole. Took their gold home insurance and if you cancel within cancellation/cooling off period they charge £25 despite the policy is invalid until you pay and get the documents.

The most worst insurance whatsoever. They is nothing like buyers protection. All they are interested in is your money. They advertise their products in the first instance to make it thing it is worth being insured after you pay is another story. Please don't insure with this Company. You will not get a penny back for any promises They have mentioned in their policies. They are a scam company

Whatever you do, dont use this company, they discontinued there gadget insurance without telling us, they say they sent an email but they never. Spoke with the Director of the company that had HIS, it's not my fault book open, with the same answers over and over again. The policy was cancelled in July and didn't notice. So when went to make a claim the policy had lapsed.
It is a automatic renewal, but they decided to get rid of gadget insurance because of fraudulent claims. What the director meant to say, they didn't want to pay out. So they stopped the product.

DO NOT BUY INSURANCE FROM THIS COMPANY ( YOU HAVE BEEN WARNED!!!)

Took out their “home buyers insurance”. Two days later (so well within the 14 day period) with no claims I requested a refund. Instead of being refunded the full premium of £78.86 I was only refunded £53.86.