Open Law Reviews 251

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, noting their strong communication skills and empathetic approach. The service provided is frequently described as fantastic, efficient, and proactive, with many appreciating the quick response times and the smooth, stress-free process, especially during complex transactions like property sales and purchases. However, some people were dissatisfied with the communication, mentioning a lack of clarity and feeling that their concerns were not prioritized. A few other people also felt that the process was slow and that there was poor communication within the team, leading to a less positive overall experience.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, efficiency,... See more

Service

People report positive experiences with service, highlighting its efficiency, competence, and helpfulness.... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the quick and... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting the team's... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We used Open Law for the sale of 2 x properties and additionally a name change on the Land Registry for both houses. Despite being messed about by the buyers of both properties Kim Taylors Team at... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish! Lisa and her amazing team — Rachael, Donna, and Harriet made the process of buying our first home so smooth and stress-free. They were always profess... See more

Company replied

Rated 5 out of 5 stars

Kim Taylor at the Honley office has been absolutely fantastic throughout the sale process for our late mum’s house. It was not an easy journey, due to a number of stumbling blocks, but the care, empat... See more

Company replied

Rated 5 out of 5 stars

Absolutely great from start to finish. Couldn't praise them highly enough. Special mention to Rachael Passmore who looked after me from start to finish. She looked after every detail. Her commun... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Attorney
  4. Real Estate Attorney

Written by the company

At Open Law we have a collective passion to offer a different approach to law. We have experienced the ups and downs that life occasionally brings and feel we can help people on a more down to earth level. We are here to help and guide our clients through difficult or confusing situations. We view all of our clients as people first, we are committed to offering something that is often lacking in our profession; a quality service with the personal touch and support that you need, both now and into the future. If you find that you need our help our door is always open.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 2 weeks

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Rated 4 out of 5 stars

Thank you Kim Taylor for your Professionalism

So thankful to Kim Taylor for directing and supporting myself and my sister through the sale of a life long family home home, which always has emotionality attached and also her professionalism through a purchase for me. So thankful for her sensitivity throughout … understanding that each client brings different emotions to the table, dependent on their personal circumstances. Sensitivity is key.

Big Thanks to the great Reception Staff in Honley too.

November 22, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Jude for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 4 out of 5 stars

Thank you on efficient service

Thank you to Kim Taylor and team on the recent completed on the sale of a house. We were kept informed of progress throughout and were always courteous and polite when dealing with our queries.

December 20, 2024
Unprompted review
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Reply from Open Law

Many thanks Sarah for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Great service from Open Law

Great service from Open Law! Lisa and her team have been nothing but helpful, very communicative and really went the extra mile to ensure we completed in time. Thank you for all your help!

December 13, 2024
Unprompted review
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Reply from Open Law

Many thanks Hannah for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Lisa and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Helpful and responsive

Helpful and responsive, a protracted sale and they were professional all the way through.

November 26, 2024
Unprompted review
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Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Emily and Team were Exceptional

My sister and I recently sold our house and Emily and her team over at Openlaw were exceptional through the entire process.

They were patient and understanding of the various hiccups that appeared throughout the process and dealt with everything very well!

Massive thank you for everything!

December 11, 2024
Unprompted review
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Reply from Open Law

Many thanks Callum for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Emily and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Great work from Luke

Great work from Luke, Stephanie and team as per usual.

December 6, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Stress free experience

Rosie Garside made this experience so easy. Didn’t feel any of the stress that people talk about when buying a house. Nothing was too much and she helped me all the way through. Would highly recommend. Thank you.

November 15, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Jo for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Rosie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Brilliant Service - Supported by Sophie's Team!

Brilliant service - Sophie & Rosie were super helpful and really did all they could to make us feel as comfortable and informed as possible! Highly recommend Open Law!

November 7, 2024
Unprompted review
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Reply from Open Law

Many thanks Sophie for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Sophie and Rosie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Would recommend open law 👌

Would recommend open law 👌
Thanks

November 13, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Excellent Service

My brother and I were very impressed with Open Law in Honley and the lengths they went to to resolve Land Registry issues with the purchase of a property. Kim and her team worked incredibly hard and my family felt very impressed with them. We have since returned to the company to write our wills. Highly recommended.

October 31, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Wonderful service!

Just completed on the sale of a house in Huddersfield. Kim Taylor and her team kept me fully informed of developments throughout the process and were always very friendly, polite and knowledgeable. Would highly recommend Open Law and would definitely use them again in the future.

November 11, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks John for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Hollie and her team at Slaithwaite were…

Hollie and her team at Slaithwaite were great throughout the purchase of my property. They were thorough, kept me in the loop with any updates and were meticulous in their conveyancing checks. Very friendly people who are happy to answer any questions you may have. Can’t recommend Hollie and her team enough. Thanks again!!

October 31, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Daniel for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Hollieand her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 4 out of 5 stars

Thank you to Open Law

Thank you to Open Law, Kim Taylor’s team including Lynsey for their patience in what has been a long arduous journey. A lot of hard work with all of us pulling our hair out due to the lack of cooperation from our buyer’s Solicitor. We got there in the end, thanks very much Andrew & Ruth

October 28, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Andrew for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and her team. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Thanks Kim and Linzi!

I recently sold my house with the case being handled by Open Law, specifically Kim Taylor and her team, including Linzi Brooker
Communication was fantastic, kept me up to date with progress and prompt replies via email or phone whenever I needed.
I wouldn’t hesitate in going back and asking for Kim and Linzi to assist you with any house moves!
Thank you for your help!

October 25, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Faheem for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Kim and Linzi. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Very professional

Open Law and the staff handling our case did an excellent job. Everything dealt with efficiently and in a timely manner.

October 11, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Service with a smile!

We chose Open Law after our estate agent recommended them, and we couldn't have been happier with them!

We had a very challenging sale with lots of unexpected things happening, including loosing a buyer and several delays caused by other solicitors. Luke's team were amazing at keeping us in the loop throughout and were always at the end of the phone.

Very professional and importantly personable. Want to give a special shout out to Harriet & Donna who always went the extra mile for us and helped to keep our spirits up when things were going badly!

Can't recommend them enough!

October 2, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Damien for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Harriet and Donna. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

A massive thanks to Luke and Sophies…

A massive thanks to Luke and Sophies team, they never gave up and always provided a 5 star service.
Extremely personable and helpful.
I would highly recommend Open Law with ease.

October 18, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Nicola for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

Excellent service from all the team

October 16, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Jonathan for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

House sale and purchase - Kim's team

We used Open Law for our recent house sale and purchase and we were very pleased with the service provided by Kim and the team.

Kim, Courtney, and Linzi were all very friendly, professional and a delight to deal with throughout!

October 3, 2024
Unprompted review
Open Law logo

Reply from Open Law

Thank you Conor for taking the time to share your positive experience with Open Law. We strive to provide the best client service, and we appreciate your kind words. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

Rated 5 out of 5 stars

I recently used Open Law Solicitors…

I recently used Open Law Solicitors both for the sale of my property and the purchase of my new home.
The solicitor I dealt with was Sophie Longton and I would like to thank Sophie for her exceptional professional service, but mostly for her care, kindness and thoughtfulness towards me at such a stressful time.

September 27, 2024
Unprompted review
Open Law logo

Reply from Open Law

Many thanks Julia for taking the time to provide a review. Your comments are much appreciated, and I will ensure they are passed on to Sophie. At Open Law, we endeavour to create long lasting relationship with our clients, and we look forward to working with you again in the future. Thank you once again for choosing Open Law.

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