I have been with OpenMoney for a few years with little issues, until I decided initiate a transfer out of my OpenMoney ISA into another company (standard process normally taking 30 days). 3 mont... See more
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See what reviewers are saying
We were due to remortgage and contacted OpenMoney to help. We were put in touch with Karina who was just brilliant, she was always available and very helpful in her explanations. It was incredibly str... See more
I needed a lot of guidance over a period of a few months as I was fairly overwhelmed and didn't know where to start. Ryan Browns helped me along all the way. He was exceptional at explaining everythin... See more
So far so good. I had a slight problem understanding how to set up the account so I took advantage of the call back option. They explained the mechanics and Also explained pension taxation to me in mo... See more
Company replied
Company details
About OpenMoney
Information provided by various external sources
OpenMoney are here to make financial advice accessible and affordable to everyone.
They offer personalised financial advice through their online platform and offer tools in their app to help people follow that advice and get out of their financial cycle.
Within the app, users can connect all their accounts to the OpenMoney app to see all their money in one place. Once connected, OpenMoney will then start advising you on how to manage your money properly. Sounds great right!
They also offer a personalised recommendation on whether you should manage, save or invest your money, and help you every step of the way.
Based on your goals and financial situation OpenMoney lets you invest from as little as £1 - cheaper than your morning coffee! As well as creating your own diversified portfolio in which they invest in assets from all over the world including shares and bonds in companies and governments worldwide.
Finally, Financial Advice for all.
Contact info
1 St Peter's Square, M2 3DE, Manchester, United Kingdom
- 0161 204 3200
- hello@openmoney.co.uk
- open-money.co.uk
3.7
Average
183 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I'm new to investing, OM feels right for me
I'm new to investing,
I had a lot of questions OM able to answer all of them clearly.
Their customer service has been fab, very responsive and clear, transacting cash into my S&S ISA is easy,
They are helping any nervousness I had about stocks and shares and the processes subside.
A great place to make my 1st investing steps, and low fees.
Dave
March 22, 2021
Unprompted review
Reply from OpenMoney
Hi there, thanks for leaving feedback on our service.
We always appreciate new customers leaving their thoughts on how they found our service and whether they enjoyed their experience or not. We're glad to hear that our helpful support staff were able to answer some of your questions and we wish you the best of luck in your investment journey.
Thanks,
The OpenMoney team
ISA investment advice
The caller was very helpful, not pushing any particular product. He also knew the relevant regualtions for ISA investments. He also understood my aims and gave clear advice
March 21, 2021
Reply from OpenMoney
Hi there, thanks for the 5 stars!
We really appreciate happy customers leaving us a review about our service. Our friendly support staff are always here for you if you ever need them and we hope you continue to enjoy our service in the future.
Thanks,
The OpenMoney team
Chatted to a real live adviser who was…
Chatted to a real live adviser who was able to sort out my account and answer all my questions regarding the product and fees
March 20, 2021
Reply from OpenMoney
Hi Steve, thanks for leaving a positive review!
We're really glad to hear that our friendly advisers were able to successfully sort out your account and answer your questions. If you have any more questions in the future, please get in touch with us via live webchat or by emailing us at hello@open-money.co.uk.
Thanks,
The OpenMoney team
In the process of transferring ISA to…
In the process of transferring ISA to OM for the first time. Everybody very helpful and efficient so far.
March 18, 2021
Unprompted review
Reply from OpenMoney
Hi Peter, thanks for leaving a positive review!
We're glad to hear that you found our advisers really helpful throughout your transfer process. We'd love to hear more about your experience with us once your ISA has been fully transferred.
Thanks,
The OpenMoney team
Reply from OpenMoney
Hi there,
Thanks for leaving us a review!
We really appreciate you taking the time out to share some of your feedback based on your experience at OpenMoney.
Thanks,
The OpenMoney team
I’ve recently subscribed to a stocks…
I’ve recently subscribed to a stocks and shares ISA with open money. So far so good. I really like that chat option is always available if I need any help. Also, if I am unsure about a product, I have the option to book a telephone call appt with the financial adviser. (thank you Will you were very helpful). Let’s hope that the ISA is in good hands and will perform as well as the customer care I have received so far.
March 11, 2021
Reply from OpenMoney
Thanks for leaving a positive review!
We're really pleased to hear that our support team & advisers have been on hand to help you throughout your journey. We hope we can proide you with the same great service in the future.
Thanks,
The OpenMoney team
Very happy with service
Very happy with service, I found that OpenMoney responded quickly with my questions and stuck to the timetable. Just got to now wait and see how the investment goes.
March 6, 2021
Reply from OpenMoney
Hi Adam,
Thank you for leaving a review! We're happy to hear you're enjoying our service so far and we've been able to support you through the journey.
We hope we can continue to provide the same great service in the future.
Thanks,
The OpenMoney team
Really great customer service and advice
Really great experience with OpenMoney. I spoke with Will to discuss investing and he couldn’t have been more helpful. Only reason not 5 star is because there isn’t currently an ESG portfolio offering, but my interaction with OpenMoney has been second to none.
March 4, 2021
Unprompted review
Reply from OpenMoney
Hi Joe, thanks for leaving us a review!
We really appreciate your positive feedback and we're glad to hear that you received the help you needed. We look forward to providing you with great service in the future also.
Thanks,
The OpenMoney team
It was very easy to fill in the…
It was very easy to fill in the questions and get started and I felt under no pressure to go ahead until I'd had time to think about the advice given. The chat function was also quick and easy to use.
February 28, 2021
Reply from OpenMoney
Hi Sue,
Thanks for leaving a review.
We're happy to hear that the process was simple and easy to use. We hope that you were able to find exactly what you were looking for and if you need any further help, please do not hesitate to get in touch with our friendly support team.
Thanks,
The OpenMoney team
A personal response - thank you
Hannah was supportive and considered my personal financial circumstances - didn't have a "one size fits all" approach, which was refreshing. Thank you for your help Hannah and for your guidance through the process.
February 27, 2021
Reply from OpenMoney
Hi Ruth,
Thanks for leaving us a 5 star review!
The staff here at OpenMoney are always happy to help you with your financial journey. We hope you had an amazing time using our service and we'll be sure to pass on your feedback to Hannah.
Thanks,
The OpenMoney team
Even though I have not completed the…
Even though I have not completed the process I have found Open Money to be excellent to date. Not pushy at all and despite being online my actual contact with a real person was very positive.
I asked, and received a comparison between my existing ISA provider and Open Money. The result was favorable and seemed well researched - I believe the process of comparison is regulated by FSA requirement so proper companies will do this.
February 24, 2021
Reply from OpenMoney
Hi Rob,
Thanks for leaving us a review!
It's always great to hear positive feedback from our users. We're pleased to hear that you're enjoying the service here at OpenMoney and we hope you continue to do so in the future also.
Thanks,
The OpenMoney team
So far so good1
So far I have only just started with opening an account but it has been relatively straightforward. I found some of the wording in the documentation a little ambiguous but the respondent on the on-line chat was very helpful and cleared up the matters.
February 24, 2021
Reply from OpenMoney
Hi Steve,
Thanks for leaving an honest review of your experience with us so far.
We really appreciate your feedback and we'll be sure to share it with the rest of the team. The staff here at OpenMoney are always happy to help you with your financial journey. If you need help in the future, please do not hesitate to get in touch with us again.
Thanks,
The OpenMoney team
The communication has always been clear…
The communication has always been clear and quick.
Thank you
February 23, 2021
Reply from OpenMoney
Hi there,
Thanks for leaving us a 5 star review!
We hope we can continue to provide you with great service in the future and we look forward to hearing from you again.
Thanks,
The OpenMoney team
Good customer service
I’ve had to contact the customer service team a few times via email and they’ve always responded quickly and provided the information I’ve needed.
As other reviewers have mentioned, there are a few features that I’d like to see improved, such as having more flexibility around payment options to invest lump sums quicker and performance graphs.
Overall I’m pleased with my OpenMoney experience.
February 13, 2021
Unprompted review
Reply from OpenMoney
Hi Laura, thanks for leaving a positive review of our service.
We’re glad to hear that you were able to receive the help you needed from our friendly support team. We appreciate your feedback on improvements to our service, we'll share these with the team.
Thanks,
The OpenMoney team
The single worst online sign up process…
The single worst online sign up process ever! Website lurches from one terminal error page to the next!
They wanted to do a review so over many questions gave them the answers. I felt judged like I didn’t know anything about my own finances. I understand having to do this for debt but I know what I can save and what I can’t... thanks!
Got to the end and because I’ve paid into a stocks and shares ISA this financial year they said “stop right there”. Eventually (I’m not sure how) I got onto the page relevant to reviewing my product. After yet more questions and entering a password was faced with an Oops page that reloaded to a Client Portal login page. Email and password not recognised. Forgotten password link didn’t work... pointless waste of time! If you can’t manage this effectively how can I trust you with my money?!!
Oh and I don’t know about anyone else but I wanted to give up on the first over familiar, unhelpful, punchable landing page of “Stop right there!” not to mention the infuriatingly insincere “Oops” page!! I find NOTHING more unprofessional on a business website than the use of this language to add joviality to an error page. What’s wrong with “Sorry...”???!!!
February 9, 2021
Unprompted review
Reply from OpenMoney
Hi Owen,
Thanks for your review of our service. We apologise for any issues caused when trying to go through our online journey.
We are sorry if the questions we ask in our advice journey caused you some frustration. The reason we ask these questions is so we can build out an advice recommendation based on your responses. We look at things like affordability to make sure any contributions you'd like to make into an investment are affordable and wouldn't negatively impact your current financial situation. As you may know, we always recommend that you invest for at least 5 years to ride fluctuatuions in the market, therefore any contribtuions you make should be affordable and not impact your current financial situation.
As you have paid into a Stocks & Shares ISA this tax year, we would need to review your current product before you could open a S&S ISA with us. We apologise if the journey for this was not clear.
We really appreciate your feedback and this has been passed on to our development team to see how we can improve our online joruney. If you'd like to get in touch with us directly to share more on your experience, you can do so by contacting us via live webchat or email us at hello@open-money.co.uk.
Thanks,
The OpenMoney Team
Service
Good customer service. I am too new with Open Money to comment on anything else as it stands.
February 6, 2021
Reply from OpenMoney
Hi Yasmina, thanks for leaving a review!
We hope we can continue to provide you with an excellent service moving forwards.
Thanks,
The OpenMoney team
Few teething issues
Few teething issues, error coming up when I signed up but online chat support was great and helped me get set up quickly. Lump sum is added via direct debit so my account still has no money so cannot review from that side of things
February 5, 2021
Reply from OpenMoney
Hi there Joana, thanks for providing your feedback. We always appreciate feedback from our customers on how they’re finding our service. We’ll pass your feedback onto the team and in the meantime, if you need any help, please to do not hesitate to get in touch with our friendly support team via the live webchat or by emailing hello@open-money.co.uk.
Thanks,
The OpenMoney team
Good
Good, fast service. Straight forward to use but if you change your mind on the initial amounts you will have to contact them.
February 2, 2021
Reply from OpenMoney
Hi there,
Thanks for leaving a review of our service. We’re really glad to hear you’re enjoying your experience with OpenMoney and we hope to see you using our service again sometime soon. If you need any help in the future, please to do not hesitate to get in touch with our friendly support team via the live webchat or by emailing hello@open-money.co.uk.
Thanks,
The OpenMoney team
Straightforward and easy to invest.
Straightforward and easy to invest,with full viability checks! no problems encountered.Clear and concise information.
February 1, 2021
Reply from OpenMoney
Hi Robert,
Thanks for leaving an honest review. We’re glad to hear that the process was very straightforward and we hope to see you continue using our service in the future!
Thanks,
The OpenMoney team
Everything was fine with the website…
Everything was fine with the website except that it was assumed that the user was in employment. Otherwise very easy to navigate successfully.
February 1, 2021
Reply from OpenMoney
Hey Anthony,
Thanks for your positive feedback, we’re happy to hear that you were able to navigate around our site easily. We have passed your feedback on employment status to our team to explore. If you need any help in the future, please do not hesitate to get in touch with our friendly support team via the live webchat or by emailing hello@open-money.co.uk.
Thanks,
The OpenMoney team
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