OpenAgent Reviews 2,196

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their honest, friendly, and efficient approach, making the entire process feel less stressful. Many highlight the exceptional customer service, noting the quick and helpful responses, as well as the valuable advice and support received. People appreciate the ease of contact and the promptness with which agents are recommended. However, some customers also noted issues with communication, such as receiving an excessive number of automated text messages or not being contacted by all recommended agents. A few people mentioned that some agents failed to show up for appointments or that there was a lack of follow-up from certain recommended agencies.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers mention positive feedback about service. Customers praise the prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service. Customers frequently praise the agents for being... See more

Customer communications

People report positive experiences with contact. Customers appreciate the quick contact from numerous... See more

Response time

Clients share positive opinions on response time. Many customers experienced immediate responses and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We chose Harcourts Hallam for their Honest approach to our needs which included an extensive background to people and trades to fix and repair a badly run down property which we will sell in the near... See more

Company replied

Rated 5 out of 5 stars

Got a result from Agents recommended quickly. Two visited today and another one coming tomorrow. Felt a bit overwhelmed with the speed of the contacts but they all made me feel more relaxed about th... See more

Company replied

Rated 5 out of 5 stars

Easy to use website. Immediate response, with a follow up phone call explaining the process and dealing with my questions. The agents who were recommended were all very experienced and highly profess... See more

Company replied

Rated 5 out of 5 stars

Open Agent has given me the opportunity to liaise with not only one agent but a couple to pick and choose from. I listened carefully to what each agent say, talk about what they do best, an... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Agency

Written by the company

Find and Compare the Best Agents in Your Area. Since 2012, OpenAgent have continuously worked towards delivering on their promise to make it easier for Australians to buy and sell property. We understand the difficulties of the selling process and want to help with every step through our free agent comparison and shortlists, selling tools and calculators, helpful articles and guides and ongoing support whenever you need it. We won’t leave you hanging. We care about the type of agents we recommend to homesellers, so we focus on providing transparent, accurate, up-to-date information so you can choose the right agent for your home and situation. We analyse thousands of suburbs, property sales and real estate agents to find the top performing agents in your area. We are Australia’s No.1 real estate agent comparison site.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Open Agent Good Option

Positive experience with comfortable website, immediate response, and immediate feedback.

October 2, 2025
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Reply from OpenAgent

Thank you for your review!

Rated 5 out of 5 stars

helpful

helpful, knowledgeable people willing to take the time to listen

September 30, 2025
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Reply from OpenAgent

Thank you for your review, Stephanie!

Rated 5 out of 5 stars

Easy

Easy, fast and delivered good quality realestate agents.

September 19, 2025
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Reply from OpenAgent

Thank you for your review, Brian!

Rated 5 out of 5 stars

Easy to navigate

Easy to navigate. Good picked list of top agents who suit our needs including facts for checking point by point for comparison.

September 16, 2025
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Reply from OpenAgent

Thank you for your review, Khue!

Rated 4 out of 5 stars

Professional

Prompt, unbiased and honest assessment of property by the professionals with excellent feedback to maximise the potential sale

September 12, 2025
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Reply from OpenAgent

Thank you for your review!

Rated 5 out of 5 stars

Professional

Professional, respectful , very good phone manners . All information passed on to me was definitely delivered.
Thanks

September 10, 2025
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Reply from OpenAgent

Thank you for your review, Keith!

Rated 5 out of 5 stars

Open agent found the perfect agent for me

Opent agent saved me time by locating the perfect agent for me.

September 2, 2025
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Reply from OpenAgent

Thank you for your review, John! We're so glad we were able to connect you with the right agent.

- Susan, OpenAgent

Rated 1 out of 5 stars

Valuation

Gave me a very low valuation.

August 28, 2025
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Reply from OpenAgent

Hi Des,

Thank you for taking the time to leave a review.

We understand your concern about receiving a lower-than-expected estimate. Our online estimation tool is intended as a general starting point and doesn’t always reflect the unique features, condition, or history of individual properties.

For a more accurate picture of your home’s value, a local agent who understands the area and market conditions is best placed to provide a detailed appraisal. We’ve connected you with agents who can offer a more tailored valuation.

If you’d like help getting in touch with them or need further support, please feel free to reach out to us at support@openagent.com.au.

Kind regards,
Susan

Rated 5 out of 5 stars

Easy

Easy, fast and efficient.

August 29, 2025
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Reply from OpenAgent

Thank you for your review, Jodii!

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