Openbank Netherlands Reviews 

725
TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

This has been the worst banking experience I've ever had. The application process started with collecting my personal data. Then I was asked to provide additional documents, followed by even... See more

Company replied

Rated 2 out of 5 stars

Decent welcome offers. Interfaces are ok, but not very user friendly. What really sucks is that they take forever to provide the annual fiscal overview. Now we have to wait with doing taxes untill t... See more

Company replied

Rated 2 out of 5 stars

Not possible to open an account as a legal EU expat in the Netherlands. The system requires a Dutch ID or a residence permit to.open an account. As a ln EU expat I obviously can't have any of those. F... See more

Company replied

Rated 5 out of 5 stars

I am surprised this bank is not well known like other internet banks. I opened an account with them because it is completely free!! I just wish they add English language to Netherlands in their app... See more

Company replied

Company details

  1. Money & Insurance

Written by the company

Openbank, de online bank van de toekomst. Regel al je bankzaken kosteloos bij onze online bank, onderdeel van Santander Group. Open nu jouw rekening!


Contact info

2.8

Average

TrustScore 3 out of 5

725 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 24 hours

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2.8

All reviews

(725)

167 reviews in the last 12 months

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Rated 1 out of 5 stars

Terribly bad bank

I saw a few advertisements, open bank easy fast cheap, well ... none of this is true I do not recommend anyone to do business with this bank they are unreliable in the field of communication advertisements so a bad choice to let them manage your money be warned!

Ik zag een paar advertenties, open bank gemakkelijk snel goedkoop, nou ... dit is allemaal niet waar ik raad niemand aan om zaken te doen met deze bank ze zijn onbetrouwbaar op het gebied van communicatieadvertenties, dus een slechte keuze om ze je te laten beheren geld wees gewaarschuwd!

April 8, 2021
Unprompted review
Rated 1 out of 5 stars

Support desk offered no useful support whatsoever

Tedious process to open an account, but that's just a small part of my frustrating journey with this bank. I was unable to add my house number and suffix (let's say it was 78B), so the system defaulted to no house number (literally "NULL", ergo, no debit card or digital codes to complete any transactions or make any other changes to my account). The NL support desk, while friendly, offered no actual support. I had to email the support desk in (presumably) Spain. After a week during which I received no response whatsoever, I emailed both NL and ES support email addresses, after which someone in NL emailed back that she had fixed the problem. However, upon checking my account, an incomplete house number had been entered (8, B, so one digit was missing). After a phone call to them, I was told that the colleague had not been able to change it correctly (in other words, they lied in the email to me that it had been fixed) and that they had already contacted Spain to fix whatever the technical glitch was and that they'd keep an eye on it. Almost three weeks later, still nothing has been fixed, they have not reached out to me at all, of course I still haven't received my card and codes, and when I emailed them with the same mail trail with my issue asking them to close my account altogether, no offer was made to again fix my initial problem, nor was it addressed in their response in any way. There is no way now that I would trust these folks with my money even if they did manage to fix a glitch that shouldn't have occurred in the first place. I am happy to stick with my trustworthy (paid) ING accounts. It is absolutely true that you get what you pay for.

January 26, 2021
Unprompted review
Rated 2 out of 5 stars

Opening an account is complicated

Opened an account via their website which was fairly easy and straightforward, made a small deposit and uploaded my documents.
Received a mail 2 business days later that my document was invalid without reason, so they closed the account. On their advice I opened a new account with another document, this time I chose for instant verification with a videocall, took less than 10 minutes and it was done.
Sadly we're now a few days further and I still cannot login to my account and just received mail that they want me to upload documents once again.
Besides that I had to ask the support agent to get my small confirmation deposit back, now yet to receive it.

September 10, 2020
Unprompted review
Show reviews in all languages. (725 reviews)

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