Openlane is trying to get more involved in the relationship with its customers and offer them support. Although we are loyal customers, until now we have not felt support-advice from them.The prices a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Support Center - Fast response was a plus. I wasnt able to get a definitive answer to my request but the contact person was kind enough to pursue the matter on my behalf.
Company replied
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site. One downside I found is that not all the time you win an auction the seller will actua... See more
Company replied
I would like to especially thank Kata for her outstanding support. After speaking with several people during this process, I can honestly say that Kata was the only one who truly kept her promises... See more
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3.8
Great
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diogo Cavaco followed up on a matter…
Diogo Cavaco followed up on a matter and resolved it professionally.
May 20, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Marco, for your 5-star review!
We’re pleased to hear that Diogo followed up on your matter and resolved it professionally. Providing dedicated support and effective solutions is very important to us.
We also appreciate your feedback, as it helps us continue improving our services and customer experience. We look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
Reference number 10827253.after…
Reference number 10827253.after 21days,the car is not sent yet
May 14, 2026
Unprompted review
Reply from OPENLANE Europe
Hello, thank you for your feedback.
We understand your frustration. Waiting more than 21 days for a vehicle to be dispatched is certainly not the experience we want for our customers.
Please accept our apologies for the delay regarding vehicle reference 10827253. Delivery times can sometimes be affected by factors such as vehicle release procedures, documentation processing, or logistics arrangements, but we understand that this does not make the wait any less inconvenient.
We would kindly ask you to contact our Customer Service team with your reference number if you have not already done so. They will be able to check the current status of your order and provide you with the most up-to-date information.
Thank you for your patience and for bringing this to our attention. We are continuously working to improve our processes and reduce delays wherever possible.
Kind regards,
The OPENLANE Europe Team
An excellent sales executive
An excellent sales executive, very good customer service and excellent Spanish, for those of us who don't speak English very well.
May 11, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you so much, Rodrigo, for your excellent 5-star review!
We are delighted to hear that you received such positive service and were able to communicate comfortably in Spanish. It is very important to us to offer a friendly, professional, and accessible service to all our customers.
We greatly appreciate your kind words about our team and your experience with our customer service.
Best regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re pleased to hear that you received good service. Providing professional and helpful support is something we truly value, and we’ll be happy to share your feedback with him.
Kind regards,
The OPENLANE Europe Team
Great Customer Experience so far
Great experience with the Portuguese Account Managers.
Still pending to pick up the car, but so far, so good with the customer service.
May 7, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Miguel, for your 5-star review!
We’re delighted to hear that you’ve had a great experience so far with our Portuguese Account Managers and customer service team. Providing attentive and professional support throughout the process is very important to us.
We hope the vehicle pick-up goes just as smoothly, and we look forward to continuing to support you every step of the way.
Kind regards,
The OPENLANE Europe Team
Openlane is a disgrace
I bought a car via the Openlane platform and the experience with their claims department left a lot to be desired.
Once the vehicle was delivered, I noticed a number of problems that hadn't been properly disclosed in the auction listing. The interior was in far worse shape than advertised, there was clear wear and damage to the steering wheel, the center console armrest, and the driver's headrest. On top of that, the odometer reading was higher than what had been listed at the time of the auction.
Following the required claims procedure, I took the car to an authorized Tesla workshop. The technicians identified a faulty suspension component on the front axle causing abnormal tire wear, as well as a malfunctioning climate control unit that was not operational. The workshop refused to issue a general diagnostic report until these issues were formally assessed, which required additional inspection fees and replacement parts.
All in all, I ended up spending roughly 600€ out of my own pocket just to meet the documentation requirements for the claim. Even after providing the official Tesla report, supporting photos and all relevant invoices, the claim was ultimately denied, citing pre-existing wear exclusions... After waiting several months.
A thoroughly frustrating process. My recommendation to anyone considering buying through this platform: read the claims policy very carefully and understand its exclusions before placing any bids.
May 6, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Roberto,
Thank you for taking the time to share your experience in such detail. We are sorry to hear about the difficulties you encountered following the delivery of your vehicle and understand how frustrating it must have been to go through a lengthy claims process while incurring additional costs.
We acknowledge your concerns regarding the vehicle condition, mileage discrepancy, and the technical findings identified by Tesla, as well as the effort and expense required to obtain the necessary documentation. We understand that spending additional money on inspections and reports can be particularly disappointing when the outcome does not meet expectations.
Claims are assessed according to our Claim Policy and its applicable exclusions, including cases related to pre-existing wear or components considered subject to normal use. However, we recognize that, from a customer perspective, this process can feel unsatisfactory — especially after several months of waiting and providing extensive supporting evidence.
Your feedback is valuable and has been shared internally, particularly regarding the clarity of vehicle descriptions, the claims requirements, and communication during the review process.
We regret that your experience has left such a negative impression and thank you again for sharing your feedback.
Kind regards,
The OPENLANE Europe Team
5 stars
The service that Mr. Diogo provided us was undoubtedly worthy of a professional.
For that reason, we thank him.
May 5, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, José, for your wonderful 5-star review!
We’re delighted to hear that the service provided by Mr. Diogo met your expectations with such professionalism. Delivering dedicated and high-quality support is exactly what we strive for every day.
We will gladly share your kind words with Diogo — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Scammers!
They're scammers, selling lemons with bad descriptions and avoiding being accountable.
Your response is totally automatic, and biased. You flagged my comment because you don't like people telling the truth. In Google Maps every comment that doesn't help increasing your rating goes in the trash. At least Trustpilot is more trustworthy. You treat your customers very poorly, this is what you deserve.
April 24, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Antonio,
We take comments like yours very seriously. However, we would like to clarify that no concrete details, case information, or reference number have been provided that would allow us to investigate or verify your claims.
Without any identifiable information, we are unable to check your account or review the situation, and therefore cannot validate the statements made. This review was previously flagged due to its nature, and once again, no factual elements have been shared that would enable a proper assessment.
We strongly encourage you to contact us directly through our official channels, providing your reference number or relevant details, so that we can review your case and assist you appropriately.
Kind regards,
The OPENLANE Europe Team
Fabiana was great
Fabiana try to resolva all my isues! I am very happy! Thanks
April 27, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Stefan, for your 5-star review!
We’re delighted to hear that Fabiana was able to support you and work through all your issues. Providing dedicated and solution-oriented assistance is exactly what we aim for, and it’s great to know you’re very happy with the outcome.
We’ll gladly share your kind words with Fabiana — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Esther is a key professional in the…
Esther is a key professional in the automotive supply chain, focused on maximizing sales efficiency and maintaining strong B2B partnerships within the wholesale vehicle market.
April 15, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Nicola, for your excellent 5-star review!
We’re delighted to hear your recognition of Esther’s professionalism and her contribution to the automotive supply chain. Her focus on efficiency and strong B2B partnerships truly reflects the standards we aim to uphold at OPENLANE.
We’ll be happy to share your kind words with her — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Gerard, for your 5-star review!
We’re pleased to hear that you found our service very professional. Maintaining a high standard in every interaction is something we truly strive for.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
Great variety of cars with OK prices
Great variety of cars with OK prices. I have even received a Voucher for my first purchase through the site.
One downside I found is that not all the time you win an auction the seller will actually sell it to you. You are forced to pay for the car if you place the bid but the seller is not forced to sell it to you.
Very pleasant surprise was being called by the customer service proactively in my "home language "to ask If I have questions and If I need support.
April 10, 2026
Unprompted review
Reply from OPENLANE Europe
Hello Liviu,
Thank you for your detailed review and for sharing your experience with us.
We’re glad to hear that you appreciate the wide variety of cars and pricing on our platform, and that the voucher for your first purchase was a nice added benefit. It’s also great to know that our proactive customer service in your native language made a positive impression — we strive to be as accessible and supportive as possible.
At the same time, we fully understand your point regarding auction outcomes and seller decisions. We recognize that it can be frustrating when a vehicle is not awarded despite winning the auction. This process is linked to seller approval conditions, but we agree that transparency and predictability here are essential, and we are continuously working to improve this aspect of the platform.
Thank you again for your honest and balanced feedback. It helps us refine both our processes and customer experience.
Kind regards,
The OPENLANE Europe Team
Great Platform, Terrible Payment Processing — Still Waiting After 2 Weeks
Good auction platform, but the post-sale financial process is a serious weak point.
I placed a bid, won the vehicle, and completed my bank transfer on the 23rd of March. It is now well over two weeks later and I am still waiting for OPENLANE's finance department to confirm receipt of payment — which is holding up the entire vehicle release process.
The customer-facing side works fine, but if you're paying via bank transfer, be prepared for a painfully slow back-office process. No proactive communication, no timeline given — you're just left waiting and chasing.
Hoping this gets resolved soon. Will update the review once it does.
PS after more than 18 days and writing to support every day payment still isnt recieved. the funds are frozen in their bank acc due to reference number not correctly entered... it would take a competent person 10minutes to solve this.
PS: After 20 days, the payment was finally released. The funds had been frozen by OPENLANE's bank — not mine — apparently because the reference number wasn't correctly entered. It took three weeks to resolve something that should have been a routine fix. Payment is now confirmed and the process can move forward.
March 23, 2026
Unprompted review
Reply from OPENLANE Europe
Dear Customer,
Thank you for your detailed feedback. We understand how frustrating the delay must have been, especially when it impacted the release of your vehicle and there was a lack of clear updates during that time.
We would like to clarify that your case was actively followed up by our teams, and as soon as the situation was identified, the necessary steps were taken to resolve it. We are pleased that the payment has now been successfully processed, and the situation has been clarified with you directly.
Regarding the auction status, we also ensured continuity by reassigning the vehicle to you following your agreement, so that the process could move forward without further disruption.
We acknowledge that the overall experience did not meet expectations, particularly in terms of timing and communication, and this is something we continue to improve.
Thank you for your patience throughout this process.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Thank you very much, Catalin, for your 5-star review!
We’re delighted to hear that you experienced a nice, friendly, and fast response. Providing efficient and approachable support is exactly what we strive for.
We appreciate your feedback and look forward to assisting you again.
Kind regards,
The OPENLANE Europe Team
I am very satisfied with my experience…
I am very satisfied with my experience using OPENLANE and their Optimo transport service. A major plus is how they handle the new RO e-Transport regulations. They provided all the necessary transport details (truck plates, carrier VAT, and border crossing) well in advance, allowing me to generate the UIT code without any stress or delays. Highly recommended for their transparency and legal compliance!
March 30, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much, Bogdan, for your outstanding 5-star review! 🌟
We’re truly pleased to hear that you are very satisfied with your experience using OPENLANE and our Optimo transport service. It’s especially great to know that the handling of the RO e-Transport requirements made the process smooth and stress-free for you. Providing clear, timely, and compliant transport information is something we take very seriously.
Your feedback on transparency and legal compliance means a lot to us and confirms that we’re delivering the level of service our customers expect.
Thank you for your trust and recommendation — we look forward to supporting you again in the future.
Kind regards,
The OPENLANE Europe Team
Absolute satisfaction
I'm very satisfied with Mr. Leo C.'s help, he was very kind and willing to help me with my case.
March 30, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your wonderful 5-star review!
We’re delighted to hear that you are absolutely satisfied and that Leo C. provided you with kind and dedicated support. Helping our customers with care and professionalism is exactly what we strive for.
We’ll be happy to share your kind words with Leo — they will certainly be appreciated.
Kind regards,
The OPENLANE Europe Team
Great experience with Leo!
Great experience with Leo!
Good professional, with quick answers!!
March 26, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re delighted to hear that you had a great experience with Leo and that you appreciated his professionalism and quick responses. Providing fast and reliable support is something we truly value.
We’ll be happy to share your kind words with Leo.
Kind regards,
The OPENLANE Europe Team
The bidding procedure is clear
The bidding procedure is clear, then, regarding the subsequent instructions, we find them necessary in order to complete the entire operation.
Communication also by phone, in Romanian, another plus that we appreciate.
Thank you!
March 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your detailed 5-star review!
We’re pleased to hear that you find the bidding procedure clear and that the follow-up instructions help you complete the entire process smoothly. Providing a structured and transparent workflow is exactly what we aim for.
It’s also great to know that you value the phone communication in Romanian — offering local support is an important part of making our service accessible and convenient for our customers.
Thank you for your trust and kind words.
Kind regards,
The OPENLANE Europe Team
Reply from OPENLANE Europe
Vă mulțumim pentru evaluarea de 5 stele!
Ne bucurăm să aflăm că ați apreciat transparența și rapiditatea cu care ați primit informațiile necesare. Oferirea unor răspunsuri clare și prompte este foarte importantă pentru noi.
Apreciem încrederea dumneavoastră și vă stăm la dispoziție și pe viitor.
Cu stimă,
Echipa OPENLANE Europe
They were really helpful
March 24, 2026
Unprompted review
Reply from OPENLANE Europe
Thank you very much for your 5-star review!
We’re glad to hear that our team was really helpful. Providing supportive and reliable assistance is something we truly value.
We appreciate your feedback and look forward to helping you again in the future.
Kind regards,
The OPENLANE Europe Team
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