Opium Pulses Reviews 1,026

TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 4 out of 5 stars

The key I purchased did not work. I reported it immediately on the site according to the instructions, After a 7 days wait I was contacted by the support and provided with another key that worked fin... See more

Rated 5 out of 5 stars

I discovered Opium Pulses a few months ago, and so far, I have no complaints whatsoever. Every key I purchased got delivered within a few minutes. Cutting off the whole region was worrying, but desp... See more

Rated 1 out of 5 stars

I wanted to exchange my points for 2 games, but even after 24 hours there is an inscription "Serial key not available yet, check back later" in my account instead of serial keys. UPD: Instead of so... See more

Rated 5 out of 5 stars

I have been buying games from Opium Pulses for years, and they never disappointed me. I noticed that they also have a software section, which came in SUPER handy when I switched computers, and my... See more

Company details

  1. Gaming service Provider
  2. Software Company
  3. Video Game Store

Written by the company

Opium Pulses are a welcoming community of gamers with a large presence on Steam and Discord, our recently re-launched website offers a large selection of PC and Console games at great prices! Where possible we deal directly with game developers and publishers to sell their games directly to you, with no middle-men, meaning you get a game key guaranteed to work at the best possible price. Where this isn’t possible, we work with wholesalers and registered businesses only. All our keys are guaranteed to be region free (unless otherwise stated) and are delivered instantly. Also, earn achievements and loyalty points by using our site and get games for free! Customer feedback is extremely important to us, so please be honest in your reviews. If you feel there is any way we can improve our website or service - please let us know!


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars
Opium Pulses logo

Reply from Opium Pulses

Hi Fiora,

I've just checked your account and can see that your key is listed as delivered, please can you double check your account and let us know via support ticket if something still isn't right?

We're happy to help in any case.

Kind regards,
Opium Pulses Support.

Rated 5 out of 5 stars

Pretty good .

Pretty good .
I've bought game/software keys from Opium Pulses since they started quite a few years ago.
Never had any probs. All good.

December 11, 2022
Rated 1 out of 5 stars

Used cd-key

Used cd-key. I got a used cd-key from one of the orders.

ORDER #133731

Missileman Origins

December 11, 2022
Opium Pulses logo

Reply from Opium Pulses

Hi Burak,

Please allow me to apologise for the delayed response, we had an incredibly busy holiday period.

I have checked your account and refunded you the loyalty points you spent on this product in full.

In future, please feel free to contact us via email and we'll fix things for you in less than 48 hours.

Kind regards,
Opium Pulses Team

Rated 5 out of 5 stars

100 software keys -- all good!

I have purchased probably 100 software keys from OP over the years. All of them are still working. On the occasion that something did not work after downloading, I contacted them and the problem was quickly resolved. The admin even got back to me on a holiday weekend, which I really appreciated. The site could use some simplification (the drop-down boxes disappear occasionally), but it is a pleasant experience to work with OP.

October 19, 2022
Unprompted review
Rated 5 out of 5 stars

UPDATED: Great CS / Original: It pains me to write this

Updated: OP Customer Support has been trying to contact me this entire time but something must have been blocking/filtering out their messages. Nothing in spam. The team luckily reached out with another email address and I was able to get my issue resolved. Super nice and professional. I'm so glad that they haven't changed.

Original: It pains me to write this, but OP is no longer the same place it was years ago. I've ordered keys throughout the years and never had an issue until now. Bad keys were replaced within a day or so. This time, it's been 2 weeks of waiting -- I've contacted the OP team through the form twice and once directly through the admin email. I haven't heard anything back and will have to reach out to my payment processor soon. Hopefully, someone from customer support will reach out soon because I would love to be able to update this review.

October 9, 2022
Opium Pulses logo

Reply from Opium Pulses

Hi Nica,

We're so sorry to hear of your experience.

We've responded to each of your tickets with replacement keys and not received a response. Please could you check your junk folder and add our support email to your address book (admin@opiumpulses.com).

In the meantime, if you want to contact us directly on Twitter or Discord etc. I'll be glad to respond to you right away!

Take care,
The Opium Pulses Team.

Rated 1 out of 5 stars

Unreasonable bans.

I was used this site long time about may be 5 or more years. Found this group on steam. Many friends in this group.
Everything was great, and points were accumulating, and I made a lot of achievements, and carried out transactions.
One day I received an account blocking and offered to contact the administrator.

Support responded verbatim:

"Thank you for reaching out to us. Unfortunately due to large amounts of fraud and multi-accounting, we have sadly been forced for financial reasons to disable access to the site for Russian users.

Due to the speed at which these measures needed to be put in place, there may be some false positives that we are not able to verify. In these cases, if you are outside of Russia you are welcome to create a new account."

The most interesting thing is that this is my first account and I'm not from Russia. Double miss from the support, how they check the accounts is not known.
Access has not been restored, and I do not want to start all over again.

September 15, 2022
Rated 1 out of 5 stars

I was blocked

I was blocked, they said in the letter that they were blocked because of scammers. You will be blocked because of someone

September 25, 2022
Unprompted review
Rated 1 out of 5 stars

I was used this site long time and not expected that

I was used this site long time about may be 5 or more years. Sometime i entered everyday, sometimes rarely, accorded to keeped email-letters 1st order was in 2018, latest in may 2022.
All was good with this, but several weeks ago i was banned with no reason, have reached about 20k points as i remember and now can't used site. My user account was disabled...

September 15, 2022

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