Oppo Brothers Reviews 

426
•
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

I bought the chocolate brownie ice cream. Good heavens, it wasn't what I expected. The texture is very airy, like a chocolate mousse almost, and the flavour was chalky. In my opinion it tasted like a... See more

Company replied

Rated 5 out of 5 stars

Delicious ice cream, so far tried the hazelnut & chocolate, chocolate brownie & salted caramel. Ordered the Belgium chocolate ice lollies & also received the raspberry swirl as free - my other half li... See more

Company replied

Rated 1 out of 5 stars

Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THI... See more

Company replied

Rated 4 out of 5 stars

I personally prefer the chocolate flavoured ice cream, since the raspberry coulis was a bit too dour tasting for what i like. Overall it’s a great icecream if you want something less sugary but still... See more

Company replied

Company details

  1. Ice Cream Shop
  2. also in
  3. Confectionery
  4. Dessert Shop
  5. Frozen Dessert Supplier
  6. Frozen Food Manufacturer

Written by the company

We're on a mission to help everyone treat themselves well. We've created award-winning ice cream that’s better for your health with up to 60% fewer calories and sugar than those OTHER brands all while delivering the same indulgent taste you know and love. #IndulgeInLife with Oppo!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

426 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(426)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

What a lovely birthday present

What a lovely birthday present, I spent a bit of time deciding on what flavours to get and I am glad I did. Everyone I've had has been better than the last. Fantastic to have this delivered to your home and an excellent selection of flavours.

February 20, 2021
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery , and ice cream tasted lovely . As just been diagnosed with gestational diabetes it’s great to have something guilt free that doesn’t effect my sugars !! Will be ordering again

February 19, 2021
Unprompted review
Rated 5 out of 5 stars

So happy with everything!

Delivery was quick and perfect! It came in a well-packaged box that made sure the ice cream was cold/frozen on arrival.
My order was perfect and the ice cream was even better. Will definitely be ordering from Oppo Brothers again!

February 19, 2021
Unprompted review
Rated 2 out of 5 stars

Item not received on time.

I ordered the valentine's Day gift deal Oppo did this year, the bottle of prosecco and two tubs of ice-cream. I didn't receive the order on or before valentine's Day and wasn't given order updates after being told that it would be delivered on the Friday before valentine's Day. I called them and gave them and gave them my order details on the Tuesday after valentine's Day still not having heard anything. I was told I would receive a call back to try to solve the problem but that didn't happen (Oppo did say they tried to call but couldn't get through, I don't have any missed calls to verify this so can't say for sure that they did or didn't).

Since first writing this review Oppo has been in touch with me and provided me with a refund and apologized for the inconvenience.

February 16, 2021
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Jacob,

Thank you for your candid feedback. I apologise for the inconvenience caused by this issue. The snow across the UK has created massive delays across our network with DPD, hence the delay on your order.

I have tried calling you yesterday and today but there seems to be poor signal on the line. We sent an email following up as well. We are trying to get in touch in order to deal with this issue and get a redelivery to you asap.

Our apologies again,

Oppo

Rated 3 out of 5 stars

Quite small portions

I bought a mixed selection box. It arrived well packed and frozen . So a plus for that. However I have to say the quantities were very small. The Magnum equivalent seem to be about half the volume. For eleven pounds for three that seems steep. The tube, although they appear to be Hagen Daz style, are smaller as well. I am unlikely to buy more.

February 16, 2021
Unprompted review
Rated 5 out of 5 stars

Valentines Choccy

As ever Oppo excelled themselves with the Valentines box, though a mock rather than real rose would have been better (the rose didn't last the journey). The prosecco was enjoyable and the chocolate tubs exotic.

February 16, 2021
Unprompted review
Rated 4 out of 5 stars

Our very tasty Christmas gift!

Great product, very tasty, received as expected. A little bit of a delay encountered compared to initial expectation due to a warehouse and logistics change but this was well communicated. Emails promptly answered when sent. Excellent packaging and cold protection for transport. Our order was a Christmas gift and a very good tasty gift it is too!!

February 16, 2021
Unprompted review
Rated 4 out of 5 stars

Ordered for Valentine’s Day and it…

Ordered for Valentine’s Day and it still hasn’t arrived ( now the 15th). Email response is slow I have asked for a refund as I then had to go out and buy something else. Still no response yet.
Update:
they have been in contact and are working hard to resolve my issue.

February 15, 2021
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Michael,

Thank you for your candid feedback.

As per our email communications the snow across the UK has caused delays across DPD's network unfortunately - I'm so sorry it has affected your order.

Referencing my last email to you, we are trying to arrange a redelivery this week or waiting for the backlog to be cleared by DPD.

Once again my apologies for the issue.

Oppo

Rated 5 out of 5 stars

Lovely tasting ice cream

Easy to order. Delivery arrived as stated and fully frozen Only problem did not get the notification of delivery until a week later!
Lovely tasting ice cream

February 15, 2021
Unprompted review
Rated 2 out of 5 stars

Disappointed

Ordered as a present - arrived two days late. Incorrect notification sent saying it was going to be delivered the day after it was meant to be but it wasn’t. When I phoned, the person was helpful enough, promised me a refund but that never happened. The fact it arrived late would put me off ordering again.

February 13, 2021
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Michelle,

Thank you for your candid feedback. We're very sorry your gift box arrived late. As you may know there have been severe delays across the Royal Mail and courier networks due to the snow across the UK. Unfortunately those issues were not in our control but we're very sorry your order was affected.

We have processed your refund as per our conversation so we hope that goes some way to apologising for the issue.

Oppo

Rated 5 out of 5 stars

Love love love it...

Love love love it.... from the bars to the tubs and the golden spoons make the whole experience decadent.
Ordering was nice and easy, delivery was fast and efficient.

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

AMAZING

Such good quality ice cream, flavours are amazing and guilt free!!! The ice cream sticks are so good for portion control and taste AMAZING. Plan on living off of this ice cream forever!!!

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect, fast delivery and lovely ice cream. Cinnamon was a favourite. Not tried the vegan one yet. Cannot fault anything. Well worth a try. Loved the gold spoons too.

February 13, 2021
Unprompted review
Rated 2 out of 5 stars

Love this ice cream but getting the order was stressful!

Love this ice cream but the ordering experience has been stressful. The first box arrived with no notification and was left on the doorstep in the pouring rain. The box had collapsed and the dry ice had disappeared so consequently the ice cream had melted. The replacement box (I had asked for vouchers) arrived 2 days late again with no notification. Thankfully all was well with this box.
This is an expensive way of buying this ice cream but was looking forward to different flavours. I willbe sticking to buying it from the supermarket in future!

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Christmas pressie

We were bought the ice creams as a Christmas present. (Ordered in the USA). The website ordering was easy peasy, the delivery was fascinating and the ice cream - Ab Fab! Will definitely reorder for self or others. Thank you

February 13, 2021
Unprompted review
Rated 4 out of 5 stars

Very pleased!

I ordered the six items for my two grandchildren, as we haven’t seen them for so long and I wanted to give them a surprise treat, because it is tough for young people at the moment. They love the varieties and the sticks and I gather their Mum does as well. I gave you four stars as there was a slight delay in despatch, but this was clearly explained to me and the items arrived on the day. Hope to try some myself, one day.

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Late delivery but well worth the wait

The order was sent later than expected due to a flavour missing. It might have been nice to have a choice between changing delivery date or changing the flavour of ice cream that was missing.
However, the products themselves are amazing; by the far the best is the chocolate hazelnut. And the dry ice packing meant everything arrived cold, the spoon they sent was so cold it almost burnt my hand.

February 13, 2021
Unprompted review
Rated 5 out of 5 stars

Oppo ice-cream

Oppo icecream is the best healthy icecream, and I have been buying them for a long time. There is no sacrificing taste and texture, and is healthy alternative to the calorific ice creams.

The women at solace definitely enjoyed the ice cream sticks provided and we are very grateful for the donation. Thank you!

February 13, 2021
Unprompted review
Rated 1 out of 5 stars

order was supposed to arrive 4 days ago…

order was supposed to arrive 4 days ago to which i’ve heard nothing other than it’s been shipped. i reached out via email and instagram as suggested on the shipping email 3 days ago to which i’ve had no reply.

February 13, 2021
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Rebecca,

We're really sorry about the service you received last week, especially the delay in customer service. As discussed via email your order was delayed due to the snow across the UK over the past two weeks.

We have processed your redelivery and as per our email exchanges and we hope it goes some way to apologising for the issue.

Kind regards,

Oppo

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