Oppo Brothers Reviews 

426
•
TrustScore 2.5 out of 5

2.5

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Rated 2 out of 5 stars

I bought the chocolate brownie ice cream. Good heavens, it wasn't what I expected. The texture is very airy, like a chocolate mousse almost, and the flavour was chalky. In my opinion it tasted like a... See more

Company replied

Rated 5 out of 5 stars

Delicious ice cream, so far tried the hazelnut & chocolate, chocolate brownie & salted caramel. Ordered the Belgium chocolate ice lollies & also received the raspberry swirl as free - my other half li... See more

Company replied

Rated 1 out of 5 stars

Not even worth 1 star, poor excuse of an b n j imitation. The cheapest flavour ice cream ever with the smallest pieces of cookie dough you can't believe how big of a scam this is. PLEASE NEVER BUY THI... See more

Company replied

Rated 4 out of 5 stars

I personally prefer the chocolate flavoured ice cream, since the raspberry coulis was a bit too dour tasting for what i like. Overall it’s a great icecream if you want something less sugary but still... See more

Company replied

Company details

  1. Ice Cream Shop
  2. also in
  3. Confectionery
  4. Dessert Shop
  5. Frozen Dessert Supplier
  6. Frozen Food Manufacturer

Written by the company

We're on a mission to help everyone treat themselves well. We've created award-winning ice cream that’s better for your health with up to 60% fewer calories and sugar than those OTHER brands all while delivering the same indulgent taste you know and love. #IndulgeInLife with Oppo!


Contact info

2.5

Poor

TrustScore 2.5 out of 5

426 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

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2.5

All reviews

(426)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful Christmas gift

I received a voucher as a Christmas gift and I am not disappointed. The ice cream tubs are delicious and I love the lollies. My daughter loves them all too so they won’t last long in this house!

February 13, 2021
Unprompted review
Rated 4 out of 5 stars

Two big thumbs up

What I've tried so far has been great, I haven't sampled all of what I have ordered but so far two big thumbs up, can't wait to try out the other product you have once they're back in stock.

January 31, 2021
Unprompted review
Rated 5 out of 5 stars

Very well-received Christmas gift

Overall, an excellent product. The variety of flavours, taste and consistency far exceed my prior experience with low-calorie ice cream. The only downside of my experience was the initial delivery, which was all melted. I believe this was a courier issue and Oppo Brothers were both quick and accommodating in providing a replacement. Great job!

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

A new favourite

The process of ordering on the Oppo website was clear, easy and quick to navigate and complete. I ordered 6 items, a few flavours of the tubs and a box of sticks. I really appreciated the eco packing and the efficient delivery of the items, and trying some flavours i wouldn’t have usually gone for. However, my favourite tub has got to be caramel chocolate crunch ice cream, I’d recommend this for sure, and will be back for more!

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Received a gift card for Christmas

Received a gift card for Christmas. Ordered 4 tubs and 2 sticks. Good communication re delivery. Ice cream is delicious. Our only gripe is that not made in UK so not as green as we would like.

January 25, 2021
Unprompted review
Rated 2 out of 5 stars

Great ice cream poor service

I received the voucher for 6 ice creams and a spoon that arrived much later than expected, fair enough before Christmas. Ice cream arrived on time however, only 3 of the 6 arrived. Tried to call the support line several times but it just rang through to a mobile with no voicemail capability. Ice cream was delicious though

January 25, 2021
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Mike,

Thank you for your candid review, we apologise for the customer service issue you experienced. As you may know our company is working remotely so all our calls are routed to a member of the team. In your case we apologise for the lack of response it was the same week we were moving all our stock to a new warehouse so things were extremely busy.

Once again our sincerest apologies and I hope us rectifying the issue for you went some way to apologise.

Kind regards,

Oppo

Rated 5 out of 5 stars

It’s a superb service and product

It’s a superb service. The online experience is easy and straightforward, delivery efficient and the ice cream itself really does stay frozen for a good stretch before deposit in the freezer so don’t worry if you are out for a bit when it arrives.

Crucially the product itself is excellent. It’s no compromise - the ice cream does not in any shape of form taste inferior or indeed different to the big luxury brands, inline certain competitors. The only improvement might be an increase in the ‘chunk count.’

Really, really great and worth every penny.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Was recommended this ice cream when I…

Was recommended this ice cream when I was diagnosed with gestational diabetes. Couldn't recommend it more. Its tastes amazing and doesn't spike my levels. Will definitely be ordering again. The 6 items for £35 was totally worth it.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant idea

Brilliant idea. Christmas present for parents, they were really pleased. Parcel arrived on time, ice cream was well insulated etc. I ordered a selection of flavours and although they haven't tried them all yet, they love everything they have tried so far.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Delicious ice cream

Oppo Brothers ice cream is delicious and doesn’t taste low calorie, even though it is. Lots of choice of flavours, and when I ordered some to be delivered, the delivery was super speedy. Will definitely be ordering more.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Finally found my fix....

I have searched various Superkets for a our Families favourite Oppo icecream but had no luck. Then thought of a brillian idea, let's see if they deliver direct. To my great pleasure they do and it's free and to top to it all of the flavour that I was looking for was the best value.

Thank you Oppo for your amazing products.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

amazing company - shop small :)

The delivery was amazing, despite the delays (due to covid backlog) I had communication throughout with a new delivery date and also saying sorry for the delay. The delivery then arrived exactly as described. And lets not forget the ice cream DELICIOUS!!!!!!!

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Oppo ice cream - life saver!!

I thought the service provided was fantastic! The ice cream came super quick and frozen in perfect condition. My fave is definately the chocolate hazelnut and the praline. Such an amazing way to satisfy my ice cream needs but with a fraction of the calories!! I just want more and more!!

January 25, 2021
Unprompted review
Rated 1 out of 5 stars

Ordered it 7 days ago

Ordered it 7 days ago. No tracking number, no idea who is delivering it and no one getting back to me. Should of arrived yesterday but still not here and wasted over £32.

Edit. It came 2 days late (9 days after ordering) and ordered 6 tubs, only got 5 tubs and one of them were the wrong flavour, wasn't told that they'd be changed but I only got 5 delivered when I ordered 6 tubs...

December 17, 2020
Unprompted review
Rated 5 out of 5 stars

First time using the delivery service…

First time using the delivery service having been a fan of the Oppo flavours found in the supermarket for years. Great experience from start to finish; prompt delivery, clever packaging keeping the items frozen, yummy flavours that are exclusive to online eg the Christmas ones. I'm not vegan but my favourite Oppo flabpir of all time has to be the delicious Almondberry - can't get enough!!

December 12, 2020
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service, the gift box did not arrive on time (a week late) after a number of emails an offer to look into the delay was given, but no reply to emails regarding any compensation or discount or an apology for the delayed gift to the purchaser or recipient. The offer of Black Friday discount was not given either, just an excuse as to why my order was late, as I ordered it on black Friday, No warning that the date to receive the gift may not be able to be kept to. NO ice cream delivery when the gift arrived, just a card to order ice cream in the future. Very disappointing. I will not be ordering again or recommending others do. Such a shame all the best for your future, please work on better customer service, it left our sour taste for us.

December 8, 2020
Unprompted review
Oppo Brothers logo

Reply from Oppo Brothers

Dear Lara,

Thank you for your candid feedback. I can only apologise for the service you have received on this occasion. It is extremely unusual for one of our gift boxes to go missing like yours did, in fact yours was the first gift box that we have not been able to track down. I can appreciate how frustrating this issue is for you and your recipient.

To be clear, the Gift Kit is not a delivery of ice cream and this is stated on the product page. In terms of your Black Friday discount, that has also been applied to your order. I'm sorry if there was any confusion here.

Once again, we appreciate your feedback.

Our sincerest apologies.

Kind regards,

Ciaran
Head of Direct to Consumer

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