Optical King Reviews 1,191

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the glasses and frames are superb and often look expensive despite their affordable prices. Many consumers are also very satisfied with the fast delivery service and the reasonable pricing, finding the products to be a fraction of the cost compared to other optical specialists. Though some people experienced issues with product durability, reporting that frames broke or detached after a short period of use. A few other people also felt that delivery times were not always as expected, with some instances of delayed next-day delivery or lost packages.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting the great value and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Price

Users describe positive interactions with price, frequently highlighting that products are much cheaper than... See more

Quality

Customers had positive experiences with quality. Many reviewers were very satisfied with the quality of... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fast, efficient, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality comfortable lightweight glasses. Excellent price. No hard case but fabric pouch and glass cleaning cloth provided. Delivery was almost 14 working days which is within their stated time... See more

Rated 5 out of 5 stars

Good frames at very reasonable prices. Ships from UK so in a pinch when lost glasses was able to replace using my prescription within about 10 days. Only bought very budget frames on this occasions an... See more

Rated 5 out of 5 stars

Superb quality glasses at a fraction of the price of other optical specialists. Well pleased with the lenses, the only thing that stops me ordering more is the horrific cost of postage as they are cla... See more

Rated 5 out of 5 stars

Great customer service, I ordered grey tint sunglasses but was able to change my order for brown tint before dispatch through emailing customer service. The sunglasses arrived as expected in excellent... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Find your perfect pair of glasses with free lenses starting from £5! Shop hundreds of frames online FREE Single Vision Lenses✔️ 12 Month Guarantee✔️ 30 day Returns✔️ FREE UK delivery✔️


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Items ordered for 16th birthday…

Items ordered for 16th birthday present, order made on 27th Feb, despite being advised items send still not received, I have followed up with royal mail tracking who advised they have never received the item and referred me back to the store. Despite emailing and speaking with the team I am none the wiser. I was promised a callback yesterday from Optical Express Customer Services before 4pm which I have not yet received. Once again I have followed up this morning, happy to update this review if the parcel turns up in time for the 16th birthday but at the moment I am not holding my breath. 10.03.25 items now received, thanks to John in customer services for ensuring the replacement items were delivered on time.

February 27, 2025
Rated 5 out of 5 stars

I recently purchased new glasses with…

I recently purchased new glasses with them, I added my prescription details and chosen the lenses I wanted.
I have to be honest I didn't have high expectations since the price was low. I have got them today and I must say I was shocked. The quality is really good and the fit is perfect. Im very happy with what I got and I recommend this website 100%.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Quick shipping

Quick shipping, great quality glasses. Uploaded prescription and got 2 sets of glasses, one for long sight and one for short sight.

February 11, 2025
Unprompted review

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