Optical King Reviews 1,191

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that the glasses and frames are superb and often look expensive despite their affordable prices. Many consumers are also very satisfied with the fast delivery service and the reasonable pricing, finding the products to be a fraction of the cost compared to other optical specialists. Though some people experienced issues with product durability, reporting that frames broke or detached after a short period of use. A few other people also felt that delivery times were not always as expected, with some instances of delayed next-day delivery or lost packages.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, highlighting the great value and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the fast delivery, with... See more

Price

Users describe positive interactions with price, frequently highlighting that products are much cheaper than... See more

Quality

Customers had positive experiences with quality. Many reviewers were very satisfied with the quality of... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fast, efficient, and exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great quality comfortable lightweight glasses. Excellent price. No hard case but fabric pouch and glass cleaning cloth provided. Delivery was almost 14 working days which is within their stated time... See more

Rated 5 out of 5 stars

Good frames at very reasonable prices. Ships from UK so in a pinch when lost glasses was able to replace using my prescription within about 10 days. Only bought very budget frames on this occasions an... See more

Rated 5 out of 5 stars

Superb quality glasses at a fraction of the price of other optical specialists. Well pleased with the lenses, the only thing that stops me ordering more is the horrific cost of postage as they are cla... See more

Rated 5 out of 5 stars

Great customer service, I ordered grey tint sunglasses but was able to change my order for brown tint before dispatch through emailing customer service. The sunglasses arrived as expected in excellent... See more


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

Find your perfect pair of glasses with free lenses starting from £5! Shop hundreds of frames online FREE Single Vision Lenses✔️ 12 Month Guarantee✔️ 30 day Returns✔️ FREE UK delivery✔️


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Fast delivery

I ordered sunglasses for my holiday. Ordered them on Sunday and they arrived Tuesday! Amazing service, product is great and it was well packaged. Will certainly be ordering again!

April 28, 2025
Rated 5 out of 5 stars

Great prices

Great prices. Really fast delivery. Great product. Will 100% use again and recommend to friends

April 28, 2025
Rated 1 out of 5 stars

Terrible service

Made a order for some Burberry Sunglasses. Everything was going OK untill dispatch. I used next day delivery at check out at a cost of 6.99. 3 days on and all the tracking says is "awaiting item from sender" so first I want my refund for my next day delivery 6.99 and where are my Sunglasses cause royal mail haven't received them????still no reply to my emails and message on here. The contact number i tried to ring just says we are closed even the the recorded message says lines are open 9am till 5pm monday to friday but when u ring its say we are currently closed. Terrible customer service. I want to know where my sunglasses are and i want a refund for my next day delivery charge thats now turned into 5 days. Contacted Customer services again and they refused to refund my 6.99 next day delivery charge. Shambles of a a company aviod. Took 5 days to arrive.

April 28, 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy to use site!

Quick and easy to use site!
I initially had some payment issues, but this turned out to be related to my bank rather than the website itself. I contacted Optical King's support team, and they responded promptly, helping me understand and resolve the issue. Very impressed with the service!

March 31, 2025
Rated 1 out of 5 stars

I bought sunglasses as a christmas gift…

I bought sunglasses as a christmas gift (early December). They sent me a link that wasn’t the correct one as it was sent abroad and therefore never got notification for the parcel, and ended up missing the delivery date. The email interaction was positive, always answering in a polite way and seemed very helpful. However, it has been 4 months since the purchase and I never received the order or refund even though 2 months ago they agreed on that. On top of it, nobody answers the phone. Terrible experience

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

After a problem with my original order…

After a problem with my original order I contacted customer services and I was replied to you and the problem was resolved. I will always order from you as I have done several times in the past.
Thank you for the sunglasses for a fraction of the price from other stores.

March 20, 2025
Unprompted review

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