So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more
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Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more
Company replied
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more
Company details
Written by the company
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contact info
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3.0
Average
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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I bought multiple sets of glasses from…
I bought multiple sets of glasses from this company.
Pros - cheap
Cons - they say 72 hour turn around that's simply not true two orders took months. Product quality is poor on the cheaper frames to be fair it might be good on the more expensive frames but the ones I bought shattered simply on closing I then notice there's no support wire through the plastic and the plastic is not tough but brittle. Custom support following up was okay but can take days to get a response.
As they say you get what you pay for. If you understand the cheap glasses may only last a couple of months no problems if you're lucky they may last a couple of years
December 6, 2023
Unprompted review
Reply from Optically
Dear Garrick,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback as it helps us identify areas for improvement and enhance our services.
We are genuinely sorry to hear about the challenges you've encountered with your recent orders. We understand the importance of timely delivery and quality products, and it's disheartening to hear that we fell short of your expectations in these aspects.
Your insights regarding the turn-around time and the fragility of some of our frames are crucial for us to address. We want to assure you that we take your concerns seriously and are committed to making things right for you.
To assist you promptly, could you please confirm the order details, including order numbers and any other relevant information? This will enable us to investigate the issues you've raised more thoroughly and provide you with a swift resolution.
We understand the value of responsive customer support, and we apologize for any delays you experienced in receiving assistance. We are actively working to improve our support response times to ensure a more seamless experience for our customers.
Once we receive the necessary information from you, our team will prioritize your case and work diligently to resolve the issues you've encountered. Our goal is to ensure your satisfaction, and we appreciate your patience and understanding as we address these concerns.
Thank you again for bringing this to our attention. We look forward to the opportunity to make amends and restore your confidence in our products and services.
Best Regards
Team Optically.
it was okay but the refund was not as…
it was okay but the refund was not as quick as it was meant to be.
November 17, 2022
Unprompted review
Very easy to order and get excellent…
Very easy to order and get excellent quality products
September 27, 2022
Unprompted review
The price and quality was really good.
August 3, 2022
Unprompted review
Fast response
August 3, 2022
Unprompted review
Prompt service
Have used them before and just about to order my daughters glasses again the quick dispatch is great
July 29, 2023
Unprompted review
glasses arrived in good time & good…
glasses arrived in good time & good quality
March 14, 2023
Unprompted review
Poor communication
Poor communication. No confirmation of order or when to expect to receive product. No response to email sent. Customer service vey unhelpful. No explanation to why product have not been delivered after 3 weeks. Do not buy from this website.
June 30, 2023
Unprompted review
Reply from Optically
Hi Mitchelle,
Thank you for your feedback.
I am extremely sorry for the unsatisfactory experience you have had and for the inconvenience caused due to the delay.
I request you to please share your order details for us to check the reason for the delay in delivery of your glasses and get back to you with the current status for your order.
We wait to hear from you.
Regards
Team Optically.
Good Quality
Product was good, especially given the price is at the lower end of the market. Took a little longer than expected although no difference in the wait times for local optometrist.
February 28, 2023
Unprompted review
Return Customer
Return customer. Had no issues with anything, got what I ordered in a reasonable time, and quality is always good even though the price is much lower than going through an optometrist. I am rather clumsy so spares are a necessity.
August 24, 2022
Unprompted review
Very good price and excellent quality
Very good price and excellent quality. Speedy delivery too.
November 23, 2022
Unprompted review
Great customer service despite not having the frames I wanted out of stock
I purchased a pair of frames that were no longer in stock, and Joy a customer service agent was very lovely in organising for a replacement frame to be sent in exchange for the style that was out of stock. I haven't received the frames yet, but I have been advised that if they do not suit I am able to replace again for a pair that will be suitable. It can be very challenging to buy glasses online, but with the virtue mirror and friendly customer service agents it becomes much easier each time.
May 18, 2023
Unprompted review
Genourous Returns Policy
Genourous Returns Policy.
The optically team were inredibly helpful in providing returns for a pair of glasses which wouldnt sit correctly on my face. This was greatly appreciated
May 26, 2022
Unprompted review
Bought a pair of glasses online
Bought a pair of glasses online - from Optically. They were a great price, love the colour and the measurements were clear, so I knew what size I was getting. It did take a long time to receive my product, but would buy from this company again.
February 22, 2023
Unprompted review
Quick customer service
Quick customer service! I had some questions about my prescription and someone was always there to reply
May 21, 2022
Unprompted review
Amazing deal far better then my…
Amazing deal far better then my specsaver glasses and at half price
April 16, 2023
Unprompted review
It's good products and good service…
It's good products and good service ,and affordable
May 20, 2022
Unprompted review
Great customer service
This company has shown me they are respectful and very honest wth their conduct towards their customers. Reliable and transparent on what they can deliver.
April 4, 2023
Unprompted review
Great product slow supply.
Great product, good communication but slow supply.
April 19, 2023
Unprompted review
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