So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more
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Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more
Company replied
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more
Company details
Written by the company
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contact info
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3.0
Average
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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Great service and great end product.
Great service and great end product.
I love my glasses.
May 16, 2022
Unprompted review
Good service, will use again
Communications were really good, happy with the end result of my re-glaze. Will use again!
April 10, 2023
Unprompted review
Everything I want in an optical provider!
Easy to order, great range of cool frames not available elsewhere, fast delivery, cheap and great product
May 16, 2022
Unprompted review
The glasses were as advertised.
The glasses were as advertised and the vision was as per my prescription.
Plus good value
September 24, 2022
Unprompted review
Value for money
Value for money, glasses were well packaged and fit really well. The only down-side for which I have removed 1 star is that the glasses took more than a month to arrive.
April 28, 2023
Unprompted review
It took a while for delivery
It took a while for delivery, but was worth the wait.
May 1, 2023
Unprompted review
Good value
Glasses took a while due to a complex prescriptions, but good value and quality overall.
February 2, 2023
Unprompted review
Optically are always efficient and…
Optically are always efficient and cost-effective.
February 21, 2023
Unprompted review
Staff were very prompt with my order
Staff were very prompt with my order, contacting me to confirm details, sent out and delivered quickly and almost perfect frames and lenses (my frames were just a bit too wide but I managed to fix them easily enough)
March 1, 2023
Unprompted review
Great service at affordable price
January 16, 2023
Unprompted review
Meets quality expectation and delivery…
Meets quality expectation and delivery time
January 26, 2023
Unprompted review
Perfect way to order new glasses!
Vast collection to choose from, website easy to use.
March 17, 2023
Unprompted review
Cheap, Stylish, Fast
Fast, accurate, stylish, cheap glasses delivered to my door. Brilliant!
October 17, 2022
Unprompted review
Good Quality but limited selection
The frame's quality and prescription lenses were really good. The only issue not a huge selection to choose from for men's glasses.
May 4, 2023
Unprompted review
Good service
Im only giving 4 star because I think it took too long to get my frames back, but apart from that great service
February 12, 2023
Unprompted review
Impressed!
The optically team went above and beyond with my expectations with their customer service and especially their communication. Very impressed! Cannot recommend enough.
March 28, 2023
Unprompted review
Delayed and wrong prescription
Unfortunately my order required a follow-up after approximately one month to have it dispatched. Once it arrived, the prescription was completely wrong and the glasses are unusable.
March 16, 2023
Reply from Optically
Hi Cam,
I am so sorry to hear that your experience with our company was not a positive one. We pride ourselves on providing excellent customer service and ensuring that our customers receive high quality products, so this is extremely disappointing to hear.
We take customer concerns very seriously and I would love to look into this for you. Unfortunately, I am unable to retrieve your order details with your name as there are multiple records with the same name, so request you to please confirm your order number and I will investigate further and be in contact with you to discuss a satsifactory resolution.
We wait to hear from you.
Regards
Team Optically.
Customer service and quality of work is first rate
Customer service is first rate. Locally (Perth) I was advised that lens replacement in my old (expensive) specs was not possible. Optically offered to examine the frames, reported that they could do the “impossible”, gave a quote and a delivery date, kept me informed of progress, and the quality of their work is superb.
January 4, 2023
Unprompted review
Please stay away, shocking company, poor communiation
Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happended. Shocking communication skills. Useless and a waste of time. please stay away.
December 11, 2022
Unprompted review
Reply from Optically
Hi Mack,
Thank you for your feedback.
I'm sorry that you had a bad experience with our company, and that our communication was inadequate.
We strive to provide excellent customer service and we regret that we were unable to meet that standard in your case.
We have sent you a message to confirm your email address and phone number for us to go through your emails and get back to you with available options.
Regards
Team Optically.
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