So grateful to the optically team for their excellent customer service. I had an order issue (that was completely my fault) and the team were incredibly generous with their time and support to resol... See more
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Terrible! Ordered a 3 day turnaround and heard nothing 5 days later! UPDATE: Their website needs to be CLEARER about single vs multifocal turnaround. It is not on the page that advertises the 72 hour... See more
Company replied
I ordered from 72 hr quick dispatch range - it has now been over 13 business days and still no glasses. was advised my Rx "unable to be processed" without additional charge. When i complained, was to... See more
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... See more
Company details
Written by the company
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Contact info
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
3.0
Average
202 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 1 week
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Fantastic quality at low prices
July 27, 2019
Unprompted review
an easy to use website with lots of…
an easy to use website with lots of frame and lense options to suit every person and every budget
July 18, 2019
Unprompted review
A great place to buy affordable glasses…
A great place to buy affordable glasses if you know what style you’re looking for
July 18, 2019
Unprompted review
excellent
excellent, very happy with my prescription glasses & lenses, good value for money.
July 17, 2019
Unprompted review
I have bought 1 prescription glasses…
I have bought 1 prescription glasses about 6 months ago. It is sturdy, comfortable and feels pretty premium although it's lot cheaper than local hospitals. The one thing that can be improved is faster delivery but still that's worth the time.
July 17, 2019
Unprompted review
I ordered reglazing of glasses
I ordered reglazing of glasses. Process was smooth and the quality of lens are very good. Would definitely purchase again.
July 16, 2019
Unprompted review
Great service
Had a paid of glasses that needed the lenses changed as my prescription changed. One company would not do it as they said the frame was too old but optically did it for me and it was fine and the glasses still are 6 months on.
My husband ordered a pair of new glasses from there too and they are good quality and seem good.
I ordered a new paid of sunglasses but when they cane they looked and felt so cheap that I am not using them but this is hit and miss when buying glasses online and I would try again ad all of my previous experience with them has been great
July 16, 2019
Unprompted review
Great customer service.
When I received my first pair there was an issue with one of the lenses, after contacting Optically the glasses were returned to be fixed. The lenses were reground and returned in a couple of days. Cannot fault the company for a no fuss, no cost return policy.
These are a great set of glasses, great quality, very fashionable and excellent value.
July 16, 2019
Unprompted review
The woman who helped me was great
The woman who helped me was great. She took the time to understand my needs and answer all my questions. She helped me apply the proper discount for my order.
July 16, 2019
Unprompted review
Very good service I emailed optically…
Very good service I emailed optically about an order I thought I had sent optically had no record of the order I was sent my glasses anyway very happy
July 16, 2019
Unprompted review
Overall the service was very good.
Overall the service was very good.
One of the pairs of glasses I ordered required adjustment at the local optometrist but that was okay.
When a pair of frames broke, the team very quickly found me a replacement lens and I was very pleased with the result.
July 16, 2019
Unprompted review
Yep can't recommend them highly enough
Yep can't recommend them highly enough, quality glasses at realistic prices. These guys even make spec saver look like a rip off. Delivery usually takes about 2 weeks. I have bought 6 pairs over 2 years never had any problem with the quality.
July 16, 2019
Unprompted review
Great glasses!
I am a repeat customer of optically and I am always impressed with style and quality- would recommend!
July 16, 2019
Unprompted review
Recommended
Glasses came and the clarity of the prescription was the exact same than I got from the shop. Would recommend
July 16, 2019
Unprompted review
Had my glasses reglazed
Had my glasses reglazed, the prescription lenses turned out to be very well made.
July 16, 2019
Unprompted review
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