There is a pattern here among the negative responses that I am unfortunately now experiencing with Optics Trade. First, I sent emailed Optics Trade a question about the product I had ordered... See more
Company replied
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See what reviewers are saying
Was a little confused with the "customs" options so selected the full service, which increased the cost of the item(s), and all went well. I've heard this from others but am surprised how quickly we r... See more
A search for a Picatinny Rail to mount on a BRNO Model 22 that would attach to the 19mm dovetails turned up Recknagel mounts. A search for them showed your site. The site was well laid out and easy... See more
I absolutely love the customer service that comes along with purchasing from Optics Trade. Not only did they have what I wanted IN STOCK!!! it arrived (no joke) in less than 48 hours. Price was beyo... See more
Company details
Written by the company
Online shop specialized in sport optics. Here You can find great selection of binoculars, riflescopes, NV optics, mounts and similar products. We also offer high quality consulting and after sales support.
Contact info
Pirnikova ulica 5, 2310, Slovenska Bistrica, Slovenia
- +38631770520
- info@optics-trade.eu
- optics-trade.eu
4.2
Great
271 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not sure if my order is going to be…
Not sure if my order is going to be fulfilled or not...still waiting to see.
June 3, 2023
Reply from Optics Trade
Dear Sir/Madam,
Thank you for reaching out to us, and we sincerely apologize for the extended delivery time of your order. We understand the frustration and inconvenience this has caused you, and we genuinely regret any inconvenience experienced.
Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer.
We understand that this waiting time may be too long for some customers and we want to assure you that if that is the case, we would be more than happy to offer a refund.
Please let us know if this is something you would prefer, and we will take care of it as soon as possible.
We sincerely apologize for any inconvenience we may have caused.
Looking forward to hearing from you.
Kind regards,
Optics Trade
Optics Trade kept in contact with me…
Optics Trade kept in contact with me through every step of the process! Super customer service! They were very helpful and quick to reply to each of my questions. Would highly recommend!
June 2, 2023
I wasn’t sure about my purchase at…
I wasn’t sure about my purchase at first, but Optics Trade made this buying experience smooth and easy (with a great price too!).
May 27, 2023
Simply The Best !!
Excellent company excellent communication, timely updates on delayed items, reasonable prices on all product.fast reasonable shipping.the go to people for all your optics needs and more!!
June 1, 2023
Unprompted review
Good prices, great products, fast shipping
Good prices, good products, quick shipping; overall a great shopping experience!
May 13, 2023
Flawless
Great selection of products. They make many products available to American sportsmen that would not otherwise be. Super fast shipping once they received the item from the manufacturer. Order with confidence.
May 5, 2023
Prompt and Courteous
Customer Service was very courteous and knowledgeable. Shipping was very fast. I received my order in less than a week.
May 19, 2023
Fast service!
May 16, 2023
the first part did not fit and they…
the first part did not fit and they made it right.good company to do business with
May 3, 2023
Great service and lightning fast…
Great service and lightning fast shipping on a part that was difficult to locate
May 11, 2023
International Purchase On Line
I purchased a rifle scope from Optics Trade Eu because I couldn't purchase it anywhere else. Communication throughout the process was excellent, the price quoted was competitive and the shipping was simply outstanding.
This company shipped my package on 28.04.23 and I collected it on 04.05.23 - AND I'm located in Australia.
I would give this company 5 stars for overall performance and would not hesitate to deal with them again.
May 4, 2023
Unprompted review
Fast Shipment!!!!!!!!!
Thank you for the fast and courteous service that you provided me.
March 24, 2023
Optics trade eu
Outstanding choice, brilliant pricing , outstanding service and delivery highly recommended
May 10, 2023
Unprompted review
I have not received my order
I have not received my order. Respectfully suggest that you send email confirmation of the order before asking about performance.
April 22, 2023
Reply from Optics Trade
Dear Sir,
We would like to thank you for taking the time to provide feedback on your experience with us. We greatly value and appreciate your input as it helps us improve our business.
We regret to hear that you were not completely satisfied with your recent order and apologize for any inconvenience caused by the waiting time for your product.
Unfortunately, the product you ordered was not in stock when you placed your order and this information was visible on our website and your order confirmation. The waiting time for the product is dependent on the manufacturer.
We understand that waiting for a product can be frustrating and would like to extend our apologies and offer you a token of appreciation as a gesture of goodwill. Please do not hesitate to reach out to us at [info@optics-trade.eu] for assistance.
Thank you again for your feedback and we hope that you will continue to be a valued customer of ours.
We apologize once again for any inconvenience caused.
Kind regards,
Optics Trade
Product as described/super fast shipping
Product as described. Great communication and super fast shipping to the USA. Would definitely buy from again!
April 18, 2023
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