The product is come as accepted, fast quality, and good price. But I faced in one sucks issue, when I made the purchase, your website showed that Vat is including, but unfortunately once the shipmen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Pros: Authentic products as shown on their website. And they were sent out via UPS as well as in good condition to be received. Cons: Waiting time - 14 days. Extra shipping fee for all orders.
Company replied
I was amazed at the service and delivery time; exceptional. The only reason I did not give a 5 star because I did not realise I had to pay import tax (which was annoying). The product was a replacemen... See more
Company replied
I ordered some Prada Sunglasses (Linea Rossa ACTIVE PS 01US DG05S0) on Thursday morning, and they were delivered on Friday. They were roughly 50% cheaper than UK websites. Absolutely outstanding servi... See more
Company replied
Company details
Information provided by various external sources
Online graduated frames and sunglasses store with more than 80000 references. Sport sunglasses, contact lenses and liquids.
Contact info
Calle Madrid, 49, 03140, Guardamar del Segura, Spain
- +34 965 29 44 59
- info@optimaloptic.com
- optimaloptic.com
4.0
Great
4K reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
I am pleased with the quick response…
I am pleased with the quick response and prompt delivery, and the product was packed well with no damage. I would buy from this company again.
December 24, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Fast shipping with great communication
Fast shipping with great communication. Arrived within days to Australia. Great prices on all the latest designs.
December 27, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Used Scuffed Sunglasses
The sunglasses I received had seals broken and previously opened packaging. Then I noticed the glasses themselves appeared to be scuffed and already worn. Perhaps returned and resold? Either way I expected a brand new flawless pair of frames which is not what I got. I see upon reading other reviews that I am not the only customer who has received used opened product. Love my sunglasses even used and slightly damaged but because of this won’t be back for any further purchases.
December 27, 2025
Reply from Optimal Optic
Good morning,
We apologize for the inconvenience.
We have no record of you contacting us to report the issue. Customers are required to notify us within 24-48 hours if they have any problems with their order.
Regards.
I had an excellent experience
I had an excellent experience; my order, placed from Australia, arrived within four days. The dispatch occurred within an hour of my purchase.
December 28, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
All good
All good, I would definitely recommend this shop. Fast international delivery and very competitive prices, especially with discounts.
December 20, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Flawless experience
Great price (best one I could find online for the particular glasses I wanted) and extremely fast standard international delivery—ordered on Tuesday evening, on Wednesday morning it was packaged, in the afternoon dispatched from Spain and od Thursday morning I got it delivered in Czechia. All actions had beem tracked well. Nothing to complain about.
December 11, 2025
Reply from Optimal Optic
Thank you so much for sharing your experience with us! We are at your complete disposal for anything you need. Best regards.
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
I ordered two pairs of sunglasses and…
I ordered two pairs of sunglasses and was cheated by optimal optic by sending another sunglass. I lost 190 euros and clearly got scammed.
They said they will resolve the issue and it turned out to be another scam which was made only to save their face in the review
December 24, 2025
Unprompted review
Reply from Optimal Optic
Good afternoon,
We apologize for the inconvenience.
We can confirm that your order is being processed by the relevant department.
Best regards.
Great range of products
Great range of products. Very competitive prices. Easy purchasing process and prompt delivery
December 15, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
I got the parcel in time .
I got the parcel in time .. this pair of glasses had a good price .. I used to have this pair of glasses in the past so I was expecting these to have the same unique characteristics as the old one I used to own .. the transfer was not expensive at all
December 21, 2025
Reply from Optimal Optic
Thank you very much for sharing your experience with us. We are at your disposal for anything you may need. Kind regards.
Shipping was very quick and competitive…
Shipping was very quick and competitive price
December 19, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Ordered a pair of Persol sunglasses
Ordered a pair of Persol sunglasses, Steve McQueen Limited Edition. They were being sold at a fantastic price, compared to other sites and were in stock. They arrived via FedEx to New Zealand in 4 days and the sunglasses are perfect. I have had a great experience with these guys and will use them again
December 12, 2025
Unprompted review
Reply from Optimal Optic
Thank you very much for sharing your experience with us. We are at your disposal for anything you may need. Kind regards.
Recommended 👍👍
December 11, 2025
Reply from Optimal Optic
Thank you very much for your comment! We are at your disposal for anything you may need. Best regards.
Do not buy from this shop if you live…
Do not buy from this shop if you live in the UK may need to return - I had to arrange pay £13 for return tracked postage to Spain - and then customs fee of £40. That’s over half of what the glasses cost me just to return them! Will not buy from here again!
December 11, 2025
Reply from Optimal Optic
Good morning,
We apologise for the inconvenience.
As stated in our shipping and delivery policy:
"In non-EU countries and in the Canary Islands, Ceuta and Melilla, customs charges may be incurred upon delivery, as is the case with shipments to the Balearic Islands. These charges are the responsibility of the customer. The customer must fill in the ‘NIF/NIE/CIF/VAT/ID’ field with a legal identification number. Otherwise, the package will not reach its destination and will be returned to us, with the customer being responsible for all transport costs incurred."
https://optimaloptic.com/content/shipping-and-delivery.html
Kind regards.
Very reliable seller
Very reliable seller. I’ve bought 2 pairs of Burberry frames from them over the past 2 years. This second purchase had me a bit upset because they had a major price drop on cyber Monday after I had already bought the glasses on Black Friday. 😊
December 16, 2025
Reply from Optimal Optic
Thank you very much for sharing your experience with us. We are at your disposal for whatever you need. Kind regards.
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