Easy.to use website to order the picture. Order was damaged on delivery with dents in the canvas and lines donw the middle, i did get a replacement though which was handled well. 2nd delivery the box... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The order came faster than I expected. It was stated to come in Monday- Tuesday and it arrived by Saturday! They are great with the custom sizing as I needed a picture to fit within a specific sized f... See more
This the second acrylic print I've ordered from Optimal. Great products. Will be ordering more. I'm a travel photographer and got tired of the high mounting and framing costs. These are excellent. One... See more
After being let down four times by a different company, I ordered from Optimal print. My item was delivered safely within a couple of days. The quality is top notch and the transaction was seamless,... See more
Company details
- Prints and Signs Store
- Association or Organization
- Business to Business Service
- Stationery Store
- Wedding Service
Written by the company
Quality prints created and ordered online. We focus on high quality design and cards. Our delivery is supported by a 100% quality guarantee. If you are not happy with your products - your money back, no matter what! We offer transparency in pricing, a speedy order process and super quick delivery. Help: https://support.optimalprint.com/en/
Contact info
United States
- optimalprint.com
4.0
Great
139K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 24 hours
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Absolutely terrible
Absolutely terrible the pictures we put on our order didn't look like what we got Missing one picture and in the middle was all our pictures mushed together. It's like nobody even looked at what was being printed. Not worth what we paid very disappointed and will not come back.
August 15, 2026
Unprompted review
Reply from Optimalprint
Hello,
Thank you for sharing your feedback with us.
We’re truly sorry for the disappointment and frustration you experienced. You trusted us to accurately reproduce your photos, and we clearly fell short. Missing one of your pictures and having the others mushed together in the center is unacceptable, especially when you paid for a product you expected to be printed with care and attention to detail. We completely understand why you’re disappointed, and we sincerely apologize for letting you down.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Good product
Good product, and finish. Not happy about lack of customer service, and responsibility.
August 13, 2026
Unprompted review
Reply from Optimalprint
Hello Kippo,
Thank you for sharing your feedback with us.
We’re very sorry to hear that, especially since you were happy with the product and its finish. We completely understand your disappointment with the lack of customer service and the feeling that we did not take enough responsibility for resolving your concerns.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
I found it very easy to order and I…
I found it very easy to order and I received my order in two
I was delighted with the quality of my tank you cards.
August 12, 2026
Unprompted review
The aluminum picture turned out great
The aluminum picture turned out great! Love that the French cleats are always attached in the exact same location which allows pictures to be switched out using existing mounting cleats.
August 13, 2026
Unprompted review
Quality t shirt and a great all round service
Found Optimalprint online as I wanted a personalised t shirt for my son’s first birthday and the website was very user friendly and prices so reasonable. It was easy to upload my design and their communication was great when I had questions. Quality of the t shirt is great. Will definitely use again!
August 15, 2026
Unprompted review
No attempted delivery
Items shipped, items returned without attempted delivery. Only way to contact is through chatbot AI. Issue was not resolved!
August 14, 2026
Unprompted review
Reply from Optimalprint
Hello Lee,
Thank you for sharing your feedback with us.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how disappointing it is to have your items shipped and then returned without any attempted delivery, especially when you were only able to reach out through an AI chatbot and your concern still wasn’t resolved.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Good quality
Good quality, good price and delivery was quicker than expected.
August 13, 2026
Unprompted review
Sample text
I ordered a tank top with my own design.
It came with samle text across the picture in black .
Also it was on a white background, the front picture was meant to be on the left.
But at what point did someone think , yep it looks good, just what the want ..sample text.
No quality control.
August 10, 2026
Unprompted review
Reply from Optimalprint
Hello Stephen,
Thank you for sharing your feedback with us.
We sincerely apologize for the disappointment with your custom tank top. We completely understand how frustrating it must have been to receive an item with unwanted sample text and a white background when you had carefully created your own design.
We also understand your concern about quality control. Receiving a product that doesn’t look the way you intended is understandably disappointing, and we’re sorry that we didn’t meet your expectations.
Please know that we value your feedback and we will make sure to report this to our internal team. Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Excellent quality
Excellent quality, super quick service. When I first created the order I realised that I had left out the RSVP details and dietary requirements. You can cancel your order within 30 minutes which I was extremely grateful for. Received the refund, created a new order and I'm a very satisfied customer.
August 12, 2026
Unprompted review
All round great service and product
Easy to design, nice range of templates, prompt delivery and high quality product
August 14, 2026
Unprompted review
Ive had a few tshirts printed now and…
Ive had a few tshirts printed now and the quality is brilliant every time! I won't go anywhere else now.
August 14, 2026
Unprompted review
I was expecting something more…
I was expecting something more polished, I paid the extra for HD and the photo's looked lack lustre. It will do on this occassion but am glad I hadn't paid over £100 which apparently was the normal price. It came to me as you said, very quick but would have sacrificed some of that time for better quality. EN
August 13, 2026
Unprompted review
Reply from Optimalprint
Hello Elaine,
Thank you for sharing your honest feedback with us. We’re truly sorry that your order did not meet your expectations, especially after you paid extra for the HD option.
We completely understand your disappointment. You expected a more polished result and higher-quality images in return for the additional cost, so it’s frustrating to find that the photos still appeared lackluster. While we’re glad the order arrived quickly, we understand that you would have preferred a little more time if it meant achieving better print quality.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
Had a problem with getting the photos…into different sizes
Had a problem with getting the photos into different sizes and numbers per page; other than that all good very quick service.probably just the user
August 14, 2026
Unprompted review
Turning frowns into Smiles
frame and Print came with a bit of damage, but the guys at Optimal Print really came through and helped me get things sorted and just in time for my wife birthday. The team at Optimal print are Beyond awesome, thanks guys
August 13, 2026
Unprompted review
Reply from Optimalprint
Hello Joshua,
Thank you for sharing your feedback with us.
We’re very sorry to hear about the issues with your order. We completely understand how disappointing it must be to receive a frame with chipped wood and a corner that is coming apart, especially when you were expecting a finished product in good condition.
Moreover, we have contacted you by e-mail to resolve the problem directly with you.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right.
Kind regards,
Prime from Optimalprint
A very user friendly website
A very user friendly website, very good product.
August 13, 2026
Unprompted review
Weeks of waiting
It has been 2 and a half weeks with still no pictures, very hard to get hold of as no contact information. No tracking and can't cancel the order. Will not use them again
#37714685
August 13, 2026
Unprompted review
Reply from Optimalprint
Hello Jake,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience, and we completely understand your frustration. Waiting two and a half weeks without receiving your pictures, having no tracking information, and finding it difficult to contact us is understandably disappointing.
To better assist you with this, could you provide us with the order number or other identification by editing the review? This way, we can have a better overview of the case and identify the gaps in the process.
We truly appreciate the time you’ve been with us and would be grateful for the opportunity to make things right. We look forward to hearing from you.
Kind regards,
Prime from Optimalprint
Quality product delivered as planned
Quality product at a reasonable price delivered quickly and as advised
August 10, 2026
Unprompted review
Unfortunately I received only part of…
Unfortunately I received only part of my order which was a big dissapointment and let down impacting on what i had planned for my big day. The part of the order which was delivered was delivered on time and the product was as i envisioned...its the delivery of an incomplete order which was a let down and not sure what went wrong and its difficult to communicate with the company to find out what happened and how it can be resolved as limited to discussion with AI
August 12, 2026
Unprompted review
Reply from Optimalprint
Hi Tariro,
Thank you very much for taking the time to share your feedback with us.
I completely understand how disappointing this must have been, especially as the missing items affected your plans for such an important day. I’m also glad to hear that the part of your order that you did receive arrived on time and was exactly as you had envisioned. Your feedback is extremely valuable, and I’m very sorry for the experience you had.
Moreover, we have contacted you directly by email to resolve the problem with your order and ensure it is addressed as quickly as possible.
Thank you for bringing this to our attention, and hope to restore your confidence in us.
Kind Regards,
Marife from Optimalprint
Order no 37844039
I ordered for an acrylic photo on Sunday (August 9) and paid £8.99 for express delivery. This item was supposed to be delivered yesterday (Wednesday August 12) only for the team to send an email that the item will be delivered by Friday. Parcel was delivered on Friday and the team promised a refund of the delivery fee. Thank you
August 13, 2026
Unprompted review
Reply from Optimalprint
Hi Racheal,
Thank you for taking the time to share your experience.
We’re very sorry that your acrylic photo did not arrive within the timeframe you expected after paying for express delivery. We completely understand your frustration, especially when you specifically chose the faster option and the updated delivery date falls within the timeframe you could have received with standard delivery.
We also understand your concern about the additional delivery cost and why you would expect this to be addressed when the express service does not meet its promised timeframe. We’d like to review what happened with your order and see how we can make this right.
We’ve located your order and have sent you an email directly so we can follow up with you regarding the delivery and shipping charge. Please feel free to reply at your convenience.
We sincerely appreciate your patience and hope we can resolve this matter for you.
Sincerely,
Joedy from Optimalprint team
Pictures not in centre it is folded…
Pictures not in centre it is folded over frame37821606 order no
August 10, 2026
Unprompted review
Reply from Optimalprint
Hi Mrs Maura,
Thank you for taking the time to share your experience.
We’re sorry to hear that the finished print was not positioned as expected and that part of the image was affected by the frame. We understand how disappointing this must be, especially when you expect the final product to reflect the design you created.
We’d like to look into what happened and see how we can make this right. Could you please update your review with your order ID? This will allow us to locate your order and assist you directly.
We appreciate you bringing this to our attention and hope to resolve this for you.
Sincerely,
Joedy from Optimalprint team
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