Optimalprint Reviews 

Beautiful card on thick paper, photo was clear and colours are vibrant. Message was printed clearly. The order was sent so quickly I could not quite believe it.

Amazingly competitive and quick to process. Probably took only an hour to compose and complete my order. My photo albums arrived within a week! Delighted.

Fast delivery, excellent quality, good packaging and arrived with zero damage.

Price was excellent for a 60 x 90cm poster.

Highly recommend and trustworthy.

Only one item,out of the two I ordered, has been delivered. Order number for missing item is 37890842. Order total 54.01 aus dollars.

Easy to order and good quality product.

I was very disappointed that the mug is not fine china. The photo printed on the mug is far too small
Order number 37865811

Brilliant service, fast delivery. Perfect place cards for my special occasion.

Really happy with the cards we had printed, very good quality and arrived super speedily!

the orders was just perfect. It was easy to order and I was impressed with how fast it was delivered. The quality is great too.

I ordered place setting name cards for my daughter's bridal shower next week. I received them yesterday and starting with her's it was cut off at the bottom. Then there are a few guests with longer last names and they printed them right on the flower logo so you can't see the first few letters of their last names. Trying to reach them is virtually impossible. Save yourself the money and headache and go to a real company.

Canvas had three wonky borders, none on one side. Refund agreed on immediately.

Order number
37892310

Dear Customer Service,

I couldn’t be more angry and disappointed with the service I have received regarding my order.

My wedding is coming up on Monday, and I specifically ordered my wedding cards from your company because, according to your website, there were different delivery options available. I deliberately paid €29.99 for the Express delivery service, which is not a small amount, because I needed the cards before my wedding.

At the time of ordering, your website clearly stated that the delivery window for the Express option was 21st–24th, while the cheaper €9.99 option was 24th–26th. Based on this information, I paid the additional €29.99 specifically to ensure that my order would arrive on time.

However, the cards were only shipped today, and I have now discovered that the delivery date has changed to 26th August. Even more concerning, when I checked the DHL tracking information, the shipment appears to have been sent using “Economy Select”, which is clearly not what I would reasonably expect after paying €29.99 for an express delivery service.

I went to DHL to check what's "Economy select" : DHL Economy Select is a cost-effective, door-to-door road transport service designed for less urgent, heavier, or bulkier business-to-business (B2B) shipments across more than 30 European countries by road and not by air "

This company make money in your shipping charges, everyone please bear in mind. You pay for expensive wine and you get the cheap one instead.

So I have paid €29.99 for an “Express” service, yet the package is now scheduled to arrive after my wedding.

This is completely unacceptable.

I paid for a specific delivery service based on the information provided on your website. If you were unable to meet the advertised delivery timeframe, I should not have been offered or charged €29.99 for that service in the first place.

This is particularly serious because these are wedding cards, and the delivery date was absolutely critical. This is not an ordinary purchase where a few days' delay is inconvenient. The cards are needed for our wedding, and your failure to provide the service I paid for has potentially ruined something that was very important to us.

I am therefore requesting:

1. A full refund of the €29.99 express delivery charge immediately.
2. An explanation as to why my order was shipped using “Economy Select” despite me paying for Express delivery.
3. An explanation as to why the advertised delivery date was 21st–24th when the actual delivery is now showing as 26th August.
4. Confirmation of what you intend to do to resolve this situation, given that the cards will arrive after our wedding.

I find this whole experience extremely upsetting and completely unacceptable. I trusted your company with something important for our wedding, paid extra specifically to guarantee timely delivery, and now I am left without the product when I actually need it.

I will also be making other guests aware of this experience, as I would not want anyone else planning an important event to rely on a delivery service that does not appear to provide what was paid for.

I expect a prompt response and a full refund of the express delivery charge.

Kind regards,
Jaime

Super quick delivery, great quality, really happy with prints

The item was poorly packed. A very flimsy slim cardboard box and one layer of bubble wrap around the photo. The box actually arrived ripped in several places and had a few bold boot prints all over it (so it was laid down at one point and someone thought they’d walk all over it - possibly the couriers fault). That wasn’t the worst part though, the item we received was actually a picture of a young family of 6! Whereas we had ordered an engagement photo of just me and my new fiancé on an acrylic canvas. I am somewhat glad the family didn’t receive their photo as it was a sorry sight due to the way it was handled in transit and was actually bent when we got it out of the box, so it would’ve been returned no doubt as it was damaged.

I have since reported this to the company and provided photos etc and requested a refund - I am still waiting but that bit can take a few days to process.

The overall experience was quite taxing and would not use this company again.

Awful print in frame. The frame was not correctly assembled and the frame has dirt under the glass

The app was easy to use. Just took a little while to navigate. Haven’t worked out how to delete pages so just filled them up. The book came and the pictures were fantastic.

Lame $18 for an enlarged photo that could have done at Walmart for$5.
RIP OFF

Fairly easy to make the photobook - although I 'lost' my uploaded photographs the first time. Prompt delivery and a beautiful finished product for my Granddaughter's 18th birthday.

Over the moon with my posters. They were the only print company that I would that would print the size I required. When they arrived which was very swift I was more than happy with the quality of the print. Definitely use again

It was fast turnaround, the quality is 10/10.
Perfect in every way, it exceeded my expectations.